{"database": "pub10", "table": "candidates", "is_view": false, "human_description_en": "where adjudicator = \"(not sent: confirmed)\", app_id = \"F2-031\" and run = \"a\"", "rows": [["F2-031-A001", "F2-031", "a", "The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace", "Unify customer context, cases, conversations, and essential tools in one workspace", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A002", "F2-031", "a", "The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels", "Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A003", "F2-031", "a", "The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time", "Monitor rep and AI agent conversations, performance, trends, and handoffs in real time", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A004", "F2-031", "a", "The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge", "Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A005", "F2-031", "a", "The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data", "Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A006", "F2-031", "a", "The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases", "Recommend relevant knowledge articles based on the current case and similar past cases", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A007", "F2-031", "a", "The system automatically analyzes customer interactions to identify knowledge gaps", "Automatically analyze customer interactions to identify knowledge gaps", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A008", "F2-031", "a", "The system automatically generates new or updated knowledge articles with AI", "generate new or updated articles with AI", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A009", "F2-031", "a", "The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases", "Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A010", "F2-031", "a", "The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool", "AI-powered assistance right inside Slack", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A011", "F2-031", "a", "The system lets a service leader view reports and dashboards on swarming activity and outcomes", "Give service leaders visibility into swarming activity and outcomes", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A012", "F2-031", "a", "The system lets a service rep see the full case history in a unified customer inquiry thread", "By providing service reps with instant access to the full case history", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A013", "F2-031", "a", "The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score", "They are provided at-a-glance charts showing exactly how the team is tracking against key goals, like first-contact resolution and customer satisfaction score", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A014", "F2-031", "a", "The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally", "centrally managed interactions, cases, incidents, knowledge, and assets", "https://www.salesforce.com/service/", "02.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A015", "F2-031", "a", "The system lets a field technician receive real-time remote service and access to expert assistance", "real-time remote service and access to expert assistance", "https://www.salesforce.com/service/", "02.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A016", "F2-031", "a", "The system lets a user view customer and asset data together on one platform", "bringing customer and asset data together on one unified platform", "https://www.salesforce.com/service/", "02.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A017", "F2-031", "a", "The system lets an employee get conversational resolutions to IT requests where they work", "delivering instant, conversational resolutions for employees, directly where they work", "https://www.salesforce.com/service/", "02.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A018", "F2-031", "a", "The system automatically handles routine customer tasks with AI agents across channels", "Provide 24/7 support for customers across every channel with AI agents that handle routine tasks with empathy and context", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A019", "F2-031", "a", "The system automatically directs cases to agents using intelligent routing and full customer history", "Automatically direct cases with combined intelligent routing and full customer history", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A020", "F2-031", "a", "The system lets a customer resolve issues through self-service across digital channels", "Deliver concierge-style self-service across every digital channel", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A021", "F2-031", "a", "The system lets an administrator build AI agents", "Build AI agents", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A022", "F2-031", "a", "The system lets an administrator manage routing", "manage routing", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A023", "F2-031", "a", "The system lets a service rep view cases from every channel in one unified view", "connects every case from every channel into one, unified view", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A024", "F2-031", "a", "The system lets a supervisor forecast staffing demand and plan capacity", "native forecasting and capacity planning", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A025", "F2-031", "a", "The system lets a supervisor build schedules for service reps", "Build smarter schedules", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A026", "F2-031", "a", "The system lets a supervisor track attendance", "track attendance", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A027", "F2-031", "a", "The system automatically reviews human and AI agent interactions against defined quality standards", "Automatically review 100% of human and AI agent interactions against defined quality standards", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A028", "F2-031", "a", "The system automatically surfaces coaching opportunities from reviewed interactions", "surface coaching opportunities", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A029", "F2-031", "a", "The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics", "Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A030", "F2-031", "a", "The system automatically captures customer sentiment and feedback as interactions happen", "capturing sentiment and feedback as it happens", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A031", "F2-031", "a", "The system lets a user survey employees and customers", "Survey employees and customers to surface trends", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A032", "F2-031", "a", "The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer", "independently triggers complex workflows like scheduling appointments and managing orders", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A033", "F2-031", "a", "The system automatically escalates a case that requires expert assistance to the service team with complete customer context", "When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A034", "F2-031", "a", "The system lets a customer search and chat through a single prompt bar", "a single prompt bar for search and chat", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A035", "F2-031", "a", "The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens", "When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A036", "F2-031", "a", "The system automatically launches automated support when real-time signals indicate an issue, before a case is opened", "uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A037", "F2-031", "a", "The system lets a customer find answers and solve issues themselves with knowledge articles", "Help customers answer commonly asked questions and solve issues themselves with knowledge articles", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A038", "F2-031", "a", "The system lets a customer book appointments on their own", "Let customers book, reschedule, and manage appointments on their own terms", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A039", "F2-031", "a", "The system lets a customer reschedule appointments on their own", "Let customers book, reschedule, and manage appointments on their own terms", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A040", "F2-031", "a", "The system automatically matches each appointment to the right person based on skills, availability, and history", "match every appointment to the right person based on skills, availability, and history", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A041", "F2-031", "a", "The system lets an administrator set up the help agent with guided, no-code setup", "guided, no-code setup in Salesforce or Slack", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A042", "F2-031", "a", "The system automatically refines the help agent's responses from every interaction", "It automatically refines how it responds so it can resolve more issues over time", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A043", "F2-031", "a", "The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop", "build and launch a branded customer service portal with prebuilt templates and easy-to-use, drag-and-drop functionality", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A044", "F2-031", "a", "The system lets an administrator publish the customer service portal as a mobile app for iOS and Android", "Transform your customer service portal into a pixel-perfect mobile app for iOS and Android", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A045", "F2-031", "a", "The system lets an administrator connect an existing external cloud telephony provider to the service workspace", "Connect your existing CCaaS provider with a range of out-of-the-box integrations", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A046", "F2-031", "a", "The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone", "Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A047", "F2-031", "a", "The system lets a service rep see a unified customer view across all phone and digital channels", "Service reps have a unified customer view across all phone and digital channels", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A048", "F2-031", "a", "The system lets a service rep see phone calls as data in the agent workspace", "Phone Calls as Data in the Agent Workspace", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A049", "F2-031", "a", "The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data", "to send calls to the right reps, prioritize urgent issues", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0], ["F2-031-A050", "F2-031", "a", "The system automatically surfaces caller history to the rep handling a call", "surface caller history instantly", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "passed", "confirmed", null, null, "(not sent: confirmed)", null, 1.0]], "truncated": false, "filtered_table_rows_count": 59, "expanded_columns": [], "expandable_columns": [[{"column": "app_id", "other_table": "apps", "other_column": "app_id"}, "name"]], "columns": ["candidate_id", "app_id", "run", "statement", "excerpt", "source_url", "source_file", "script_check", "verifier_verdict", "verifier_reason", "verifier_correction", "adjudicator", "adjudicator_reason", "in_final_set"], "primary_keys": ["candidate_id"], "units": {}, "query": {"sql": "select candidate_id, app_id, run, statement, excerpt, source_url, source_file, script_check, verifier_verdict, verifier_reason, verifier_correction, adjudicator, adjudicator_reason, in_final_set from candidates where \"adjudicator\" = :p0 and \"app_id\" = :p1 and \"run\" = :p2 order by candidate_id limit 51", "params": {"p0": "(not sent: confirmed)", "p1": "F2-031", "p2": "a"}}, "facet_results": {"app_id": {"name": "app_id", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a", "results": [{"value": "F2-031", "label": "Salesforce Service Cloud", "count": 59, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&run=a", "selected": true}], "truncated": false}, "run": {"name": "run", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a", "results": [{"value": "a", "label": "a", "count": 59, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031", "selected": true}], "truncated": false}, "verifier_verdict": {"name": "verifier_verdict", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a", "results": [{"value": "confirmed", "label": "confirmed", "count": 59, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a&verifier_verdict=confirmed", "selected": false}], "truncated": false}, "adjudicator": {"name": "adjudicator", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a", "results": [{"value": "(not sent: confirmed)", "label": "(not sent: confirmed)", "count": 59, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?app_id=F2-031&run=a", "selected": true}], "truncated": false}, "in_final_set": {"name": "in_final_set", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a", "results": [{"value": 1.0, "label": 1.0, "count": 59, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a&in_final_set=1.0", "selected": false}], "truncated": false}}, "suggested_facets": [{"name": "source_url", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a&_facet=source_url"}, {"name": "source_file", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a&_facet=source_file"}], "next": "F2-031-A050", "next_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=%28not+sent%3A+confirmed%29&app_id=F2-031&run=a&_next=F2-031-A050", "private": false, "allow_execute_sql": true, "query_ms": 968.6785954982042, "source": "Ahmed ElBatanony, Innopolis University", "license": "Not yet licensed \u2014 internal review only"}