{"database": "pub10", "table": "candidates", "is_view": false, "human_description_en": "where adjudicator = \"rejected (duplicate upheld)\", app_id = \"F2-031\" and in_final_set = \"0.0\"", "rows": [["F2-031-B001", "F2-031", "b", "The system lets a service team manage interactions, cases, incidents, knowledge, and assets centrally", "Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A014", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B002", "F2-031", "b", "The system lets a service team handle customer interactions on every channel on one platform", "Transform your contact center into an omni-channel engagement center with every channel on one platform.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A046", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B003", "F2-031", "b", "The system lets a service rep use cloud telephony together with customer records", "Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A048", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B004", "F2-031", "b", "The system lets a field technician receive real-time remote assistance from an expert", "Improve first-time fix rates with real-time remote service and access to expert assistance.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A015", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B005", "F2-031", "b", "The system lets a service rep collaborate with experts and AI agents in a team messaging tool to solve cases", "Bring your service reps, experts, and AI agents together to solve your hardest cases faster", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A009", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B006", "F2-031", "b", "The system lets an employee get conversational IT support", "Delight employees and empower IT teams with agentic, data-driven, conversational IT support on one unified platform.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A017", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B007", "F2-031", "b", "The system lets a user view customer and asset data together to manage the asset service lifecycle", "Maximize asset uptime and revenue by bringing customer and asset data together on one unified platform.", "https://www.salesforce.com/service/", "02.txt", "passed", "rejected", "duplicate of F2-031-A016", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B008", "F2-031", "b", "The system lets a service rep follow turn-by-turn plans and real-time guidance across live messaging, voice, and case records", "Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records.", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A002", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B009", "F2-031", "b", "The system lets a service rep work with customer context, cases, conversations, and tools in one workspace", "Unify customer context, cases, conversations, and essential tools in one workspace, with AI that assists service reps at every step.", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A001", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B010", "F2-031", "b", "The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time", "Monitor rep and AI agent conversations, performance, trends, and handoffs in real time", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A003", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B011", "F2-031", "b", "The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge", "Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A004", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B012", "F2-031", "b", "The system lets a user ground AI responses in organizational knowledge from multiple sources, including external content and third-party data", "Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A005", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B013", "F2-031", "b", "The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases", "Recommend relevant knowledge articles based on the current case and similar past cases", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A006", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B014", "F2-031", "b", "The system automatically analyzes customer interactions to identify knowledge gaps", "Automatically analyze customer interactions to identify knowledge gaps", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A007", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B015", "F2-031", "b", "The system automatically generates new or updated knowledge articles with AI from customer interactions", "generate new or updated articles with AI", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A008", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B016", "F2-031", "b", "The system lets a service rep connect with subject matter experts in a team messaging tool to resolve complex cases", "Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A009", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B017", "F2-031", "b", "The system lets a service rep get AI-powered assistance with case data and knowledge inside a team messaging tool", "AI-powered assistance right inside Slack", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A010", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B018", "F2-031", "b", "The system lets a service leader view swarming activity and outcomes", "Give service leaders visibility into swarming activity and outcomes", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A011", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B019", "F2-031", "b", "The system lets a manager view reports and dashboards on service team performance", "Service Cloud uses reports and dashboards as a live scoreboard", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A013", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B021", "F2-031", "b", "The system lets a service rep access the full case history", "By providing service reps with instant access to the full case history", "https://www.salesforce.com/service/cloud/", "04.txt", "passed", "rejected", "duplicate of F2-031-A012", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B022", "F2-031", "b", "The system lets a customer receive support from an AI agent on any channel", "Provide 24/7 support for customers across every channel with AI agents that handle routine tasks", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A018", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B023", "F2-031", "b", "The system automatically escalates an issue from an AI agent to a human when the AI agent cannot resolve it", "resolve issues faster or escalate to a human.", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A033", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B024", "F2-031", "b", "The system lets a customer resolve issues through a self-service portal on digital channels", "Deliver concierge-style self-service across every digital channel.", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A020", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B025", "F2-031", "b", "The system automatically generates step-by-step action plans for a case for a service rep", "AI-generated, step-by-step action plans for every case", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A002", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B026", "F2-031", "b", "The system lets an administrator build AI agents on a unified data foundation", "Build AI agents and manage routing on a unified data foundation", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A021", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B027", "F2-031", "b", "The system lets an administrator manage routing on a unified data foundation", "Build AI agents and manage routing on a unified data foundation", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A022", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B029", "F2-031", "b", "The system lets a human agent pick up a conversation where an AI agent left off when the AI agent escalates", "human agents can pick up exactly where the AI left off", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A033", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B030", "F2-031", "b", "The system lets a service rep view every case from every channel in one unified view", "connects every case from every channel into one, unified view", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A023", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B031", "F2-031", "b", "The system lets a workforce manager forecast staffing needs and plan capacity for AI and human agents", "Optimize staffing across AI and human agents with native forecasting and capacity planning.", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A024", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B032", "F2-031", "b", "The system lets a workforce manager build schedules for service reps", "Build smarter schedules, track attendance, and reallocate resources on the fly", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A025", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B033", "F2-031", "b", "The system lets a workforce manager track attendance", "Build smarter schedules, track attendance, and reallocate resources on the fly", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A026", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B034", "F2-031", "b", "The system automatically reviews human and AI agent interactions against defined quality standards", "Automatically review 100% of human and AI agent interactions against defined quality standards", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A027", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B035", "F2-031", "b", "The system automatically surfaces coaching opportunities from reviewed interactions", "surface coaching opportunities", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A028", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B036", "F2-031", "b", "The system lets a supervisor view live human and AI performance data", "Manage your entire operation with a live view of human and AI performance data.", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A003", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B037", "F2-031", "b", "The system lets a supervisor adjust agent status based on live signals", "proactively adjust agent status, queues, and skill assignments based on live signals", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A029", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B038", "F2-031", "b", "The system lets a supervisor adjust queues based on live signals", "proactively adjust agent status, queues, and skill assignments based on live signals", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A029", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B039", "F2-031", "b", "The system lets a supervisor adjust skill assignments based on live signals", "proactively adjust agent status, queues, and skill assignments based on live signals", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A029", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B040", "F2-031", "b", "The system automatically captures customer sentiment and feedback as interactions happen", "capturing sentiment and feedback as it happens", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A030", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B041", "F2-031", "b", "The system lets a user survey employees and customers", "Survey employees and customers to surface trends and take action with your CRM data.", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A031", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B043", "F2-031", "b", "The system automatically routes work to the right agent", "route the right work to the right agent at the right time", "https://www.salesforce.com/service/contact-center/", "05.txt", "passed", "rejected", "duplicate of F2-031-A019", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B045", "F2-031", "b", "The system automatically triggers workflows such as scheduling appointments and managing orders through an AI agent", "independently triggers complex workflows like scheduling appointments and managing orders.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A032", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B046", "F2-031", "b", "The system automatically escalates a case from an AI agent to a service team with complete customer context when the case requires expert assistance", "When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team for a frictionless handoff.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A033", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B047", "F2-031", "b", "The system lets a customer search and chat through a single prompt bar", "a single prompt bar for search and chat", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A034", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B048", "F2-031", "b", "The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens", "When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A035", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B049", "F2-031", "b", "The system automatically launches automated support when real-time signals indicate an issue, before a case is opened", "uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A036", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B050", "F2-031", "b", "The system lets a customer solve issues themselves with knowledge articles", "Help customers answer commonly asked questions and solve issues themselves with knowledge articles.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A037", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B051", "F2-031", "b", "The system lets a customer book appointments", "Let customers book, reschedule, and manage appointments on their own terms", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A038", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B052", "F2-031", "b", "The system lets a customer reschedule appointments", "Let customers book, reschedule, and manage appointments on their own terms", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A039", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B053", "F2-031", "b", "The system automatically matches every appointment to the right person based on skills, availability, and history", "match every appointment to the right person based on skills, availability, and history", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A040", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-031-B054", "F2-031", "b", "The system lets an administrator set up an AI help agent with guided no-code setup", "Launch Casey your help agent instantly with guided, no-code setup in Salesforce or Slack.", "https://www.salesforce.com/service/customer-self-service/", "07.txt", "passed", "rejected", "duplicate of F2-031-A041", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0]], "truncated": false, "filtered_table_rows_count": 67, "expanded_columns": [], "expandable_columns": [[{"column": "app_id", "other_table": "apps", "other_column": "app_id"}, "name"]], "columns": ["candidate_id", "app_id", "run", "statement", "excerpt", "source_url", "source_file", "script_check", "verifier_verdict", "verifier_reason", "verifier_correction", "adjudicator", "adjudicator_reason", "in_final_set"], "primary_keys": ["candidate_id"], "units": {}, "query": {"sql": "select candidate_id, app_id, run, statement, excerpt, source_url, source_file, script_check, verifier_verdict, verifier_reason, verifier_correction, adjudicator, adjudicator_reason, in_final_set from candidates where \"adjudicator\" = :p0 and \"app_id\" = :p1 and \"in_final_set\" = :p2 order by candidate_id limit 51", "params": {"p0": "rejected (duplicate upheld)", "p1": "F2-031", "p2": "0.0"}}, "facet_results": {"app_id": {"name": "app_id", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0", "results": [{"value": "F2-031", "label": "Salesforce Service Cloud", "count": 67, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&in_final_set=0.0", "selected": true}], "truncated": false}, "run": {"name": "run", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0", "results": [{"value": "b", "label": "b", "count": 67, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0&run=b", "selected": false}], "truncated": false}, "verifier_verdict": {"name": "verifier_verdict", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0", "results": [{"value": "rejected", "label": "rejected", "count": 67, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0&verifier_verdict=rejected", "selected": false}], "truncated": false}, "adjudicator": {"name": "adjudicator", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0", "results": [{"value": "rejected (duplicate upheld)", "label": "rejected (duplicate upheld)", "count": 67, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?app_id=F2-031&in_final_set=0.0", "selected": true}], "truncated": false}, "in_final_set": {"name": "in_final_set", "type": "column", "hideable": false, "toggle_url": "/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0", "results": [{"value": 0.0, "label": 0.0, "count": 67, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031", "selected": true}], "truncated": false}}, "suggested_facets": [{"name": "source_url", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0&_facet=source_url"}, {"name": "source_file", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0&_facet=source_file"}], "next": "F2-031-B054", "next_url": "http://pub10.vps.elbatanony.com/pub10/candidates.json?adjudicator=rejected+%28duplicate+upheld%29&app_id=F2-031&in_final_set=0.0&_next=F2-031-B054", "private": false, "allow_execute_sql": true, "query_ms": 719.0316095948219, "source": "Ahmed ElBatanony, Innopolis University", "license": "Not yet licensed \u2014 internal review only"}