{"database": "pub10", "table": "candidates", "is_view": false, "human_description_en": "where adjudicator = \"rejected (duplicate upheld)\" and app_id = \"F2-043\"", "rows": [["F2-043-A012", "F2-043", "a", "The system lets an agent create a problem to identify the root cause of an incident", "Create a problem to identify the root cause of the incident", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A010", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-A077", "F2-043", "a", "The system automatically suggests resolutions to service desk agents based on similar incidents", "Service desk agents get resolution suggestions based on similar incidents", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/VJrgA~RGa2uCwOB_SKOI9A/content", "12.txt", "passed", "rejected", "duplicate of F2-043-A025", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-A092", "F2-043", "a", "The system lets a user log an incident by sending an email", "Log incidents in the instance or by sending email", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/YPPvhvaR2f1XnxYWSOG6Cg/content", "14.txt", "passed", "rejected", "duplicate of F2-043-A091", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-A122", "F2-043", "a", "The system lets a user create a change from an incident or a problem", "you can create a standard, normal, or an emergency change from an incident or a problem", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/uXk8LEj8iwoJoS8~QkyrIA/content", "21.txt", "passed", "rejected", "duplicate of F2-043-A054", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B001", "F2-043", "b", "The system lets a user propose an incident as a major incident candidate", "Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A001", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B003", "F2-043", "b", "The system automatically marks an incident as a major incident candidate based on the major incident trigger rules", "Mark an incident as a major incident candidate based on the major incident trigger rules.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A002", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B004", "F2-043", "b", "The system lets a major incident manager promote a candidate to a major incident", "Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A003", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B005", "F2-043", "b", "The system lets a major incident manager create a major incident", "Create a new major incident by clicking Create Major Incident from the left navigation pane.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A004", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B006", "F2-043", "b", "The system lets a major incident manager promote an incident to a major incident without going through the proposal process", "Promote an incident to a major incident without going through the proposal process.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A005", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B007", "F2-043", "b", "The system lets a user define communication plans associated with a major incident based on pre-defined conditions", "Using Task Communications Management, you can define communication plans that are associated with a major incident based on pre-defined conditions.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A006", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B008", "F2-043", "b", "The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions", "communication plans and related communication tasks are created for a major incident based on the communication plan definitions.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "passed", "rejected", "duplicate of F2-043-A007", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B009", "F2-043", "b", "The system lets a user request catalog items that are fulfilled based on defined flows", "Request Management allows catalog items to be requested and fulfilled based on defined flows.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/a2los583a4PJQtchAGt1nA/content", "02.txt", "passed", "rejected", "duplicate of F2-043-A008", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B010", "F2-043", "b", "The system lets a user create approval policies for change requests", "create the approval policies as required to meet", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content", "03.txt", "passed", "rejected", "duplicate of F2-043-A009", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B011", "F2-043", "b", "The system automatically controls the process of a change request through workflows defined for its change request type", "The Change Management processes for a change request are controlled by workflows defined for a specific change request type.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kRZWB8AWQf6HrVDixdzHzg/content", "08.txt", "passed", "rejected", "duplicate of F2-043-A110", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B012", "F2-043", "b", "The system lets a user record problems", "You can record problems, associate incidents, and assign them to the appropriate groups.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A010", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B013", "F2-043", "b", "The system lets a user associate incidents with a problem", "You can record problems, associate incidents, and assign them to the appropriate groups.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A011", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B014", "F2-043", "b", "The system lets a user assign problems to the appropriate groups", "You can record problems, associate incidents, and assign them to the appropriate groups.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A013", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B015", "F2-043", "b", "The system lets an agent add multiple incidents to a problem", "Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A011", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B016", "F2-043", "b", "The system lets an agent create a problem task to initiate the root cause analysis", "Create a problem task to initiate the root cause analysis.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A015", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B017", "F2-043", "b", "The system lets a user mark a problem as a duplicate of an existing problem to close it", "Mark this problem as a duplicate of an existing problem to close the problem.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A014", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B020", "F2-043", "b", "The system lets a problem coordinator document and communicate a workaround for a problem", "Document and communicate a workaround to restore service failures and lessen the impact of a problem that an actual resolution is not yet available.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A016", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B022", "F2-043", "b", "The system lets a problem coordinator create a known error article", "Create known error articles as reference material.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A017", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B023", "F2-043", "b", "The system lets a user create a change request to fix the root cause of a problem", "If you can fix the root cause, create a change request and assign it to the relevant team.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A018", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B025", "F2-043", "b", "The system lets a problem manager reanalyze a problem that resurfaces", "you can decide to reanalyze the problem.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "passed", "rejected", "duplicate of F2-043-A019", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B027", "F2-043", "b", "The system lets an agent view an overview of outages, service announcements, and assignments on a landing page", "It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A027", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B029", "F2-043", "b", "The system lets an agent use knowledge articles to accelerate incident resolution", "Agents can use information from similar incidents and knowledge articles to accelerate incident resolution.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A025", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B030", "F2-043", "b", "The system lets an agent reach out to experts on-call for high-priority tasks", "Agents can reach out to experts on-call for high-priority tasks.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A021", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B031", "F2-043", "b", "The system lets an agent collaborate with the requester and peers from a task using a team chat tool", "Agents can collaborate with the requester and peers from the task using Microsoft Teams chat.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A022", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B033", "F2-043", "b", "The system lets an agent review and manage walk-up interactions", "Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A024", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B034", "F2-043", "b", "The system lets an agent review and manage walk-up appointments", "Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A024", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B035", "F2-043", "b", "The system lets an agent review and manage stockrooms at the walk-up service location", "Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A024", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B036", "F2-043", "b", "The system lets an agent review and manage kiosks at the walk-up service location", "Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A024", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B037", "F2-043", "b", "The system lets an agent follow a guided tour of interactive steps through a process or task", "Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A029", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B038", "F2-043", "b", "The system lets an agent create an incident based on the issue reported", "The agent can create an incident based on the issue reported.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A028", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B039", "F2-043", "b", "The system lets an agent create a change request to fix an issue", "The agent can create a change request to fix the issue.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "passed", "rejected", "duplicate of F2-043-A054", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B040", "F2-043", "b", "The system lets a user track the physical, technological, contractual, and financial aspects of IT assets", "Track the physical, technological, contractual, and financial aspects of IT assets.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A030", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B041", "F2-043", "b", "The system lets a user compare KPIs and trends with industry averages", "Get instant visibility into KPIs and trends with comparative insight relative to industry averages.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A031", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B043", "F2-043", "b", "The system lets a manager coach employees to improve their skill set", "Monitor your teams' performance and coach employees to improve their skill set.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A032", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B044", "F2-043", "b", "The system lets a user communicate and collaborate in real time from task records", "Communicate and collaborate in real time from task records and through communication plan channels.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A047", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B045", "F2-043", "b", "The system lets a user request improvement opportunities", "Request improvement opportunities and implement phases and tasks to meet performance goals.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A033", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B047", "F2-043", "b", "The system lets a user import data from an external DevOps tool chain to deliver changes", "Import data from your DevOps tool chain to the ServiceNow platform and deliver changes faster without sacrificing compliance.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A034", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B048", "F2-043", "b", "The system lets a user validate and manage configuration data of enterprise applications across the stages of a DevOps pipeline", "Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A035", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B049", "F2-043", "b", "The system lets a user monitor applications, networks, and devices", "Monitor applications, networks, and devices to promote optimal performance across all channels.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A073", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B052", "F2-043", "b", "The system lets a user track costs incurred for IT assets", "Track costs and manage point-in-time expenses incurred for IT assets.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A036", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B053", "F2-043", "b", "The system lets a user manage point-in-time expenses incurred for IT assets", "Track costs and manage point-in-time expenses incurred for IT assets.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A036", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B054", "F2-043", "b", "The system lets a user create and manage communications related to major business issues or incidents", "Create and manage communications related to major business issues or incidents.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A006", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B055", "F2-043", "b", "The system automatically summarizes incident information", "Summarize incident information, generate resolution notes, and enable agents to propose quicker resolutions.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A038", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B056", "F2-043", "b", "The system automatically generates resolution notes for incidents", "Summarize incident information, generate resolution notes, and enable agents to propose quicker resolutions.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A039", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B057", "F2-043", "b", "The system lets a user identify the assigned and available support group member when assigning an incident", "Identify the assigned and available support group member when assigning an incident.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A040", null, "rejected (duplicate upheld)", "duplicate upheld", 0.0], ["F2-043-B058", "F2-043", "b", "The system lets a release manager plan hardware and software releases", "Plan, design, build, configure, and test hardware and software releases to create a defined set of release components.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "passed", "rejected", "duplicate of F2-043-A041", null, "rejected (duplicate 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