candidates

Every statement both blind runs produced (3,819), with its full trail: script check → verifier verdict and reason → adjudicator ruling and reason → whether it is in the final set. Most rejections are duplicates between the two runs.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

67 rows where adjudicator = "rejected (duplicate upheld)", app_id = "F2-031" and run = "b"

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verifier_verdict 1

run 1

in_final_set 1

app_id 1

  • Salesforce Service Cloud · 67 ✖

adjudicator 1

  • rejected (duplicate upheld) · 67 ✖
candidate_id ▼ app_id run statement excerpt source_url source_file script_check verifier_verdict verifier_reason verifier_correction adjudicator adjudicator_reason in_final_set
F2-031-B001 Salesforce Service Cloud F2-031 b The system lets a service team manage interactions, cases, incidents, knowledge, and assets centrally Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A014   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B002 Salesforce Service Cloud F2-031 b The system lets a service team handle customer interactions on every channel on one platform Transform your contact center into an omni-channel engagement center with every channel on one platform. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A046   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B003 Salesforce Service Cloud F2-031 b The system lets a service rep use cloud telephony together with customer records Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A048   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B004 Salesforce Service Cloud F2-031 b The system lets a field technician receive real-time remote assistance from an expert Improve first-time fix rates with real-time remote service and access to expert assistance. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A015   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B005 Salesforce Service Cloud F2-031 b The system lets a service rep collaborate with experts and AI agents in a team messaging tool to solve cases Bring your service reps, experts, and AI agents together to solve your hardest cases faster https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A009   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B006 Salesforce Service Cloud F2-031 b The system lets an employee get conversational IT support Delight employees and empower IT teams with agentic, data-driven, conversational IT support on one unified platform. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A017   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B007 Salesforce Service Cloud F2-031 b The system lets a user view customer and asset data together to manage the asset service lifecycle Maximize asset uptime and revenue by bringing customer and asset data together on one unified platform. https://www.salesforce.com/service/ 02.txt passed rejected duplicate of F2-031-A016   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B008 Salesforce Service Cloud F2-031 b The system lets a service rep follow turn-by-turn plans and real-time guidance across live messaging, voice, and case records Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records. https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A002   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B009 Salesforce Service Cloud F2-031 b The system lets a service rep work with customer context, cases, conversations, and tools in one workspace Unify customer context, cases, conversations, and essential tools in one workspace, with AI that assists service reps at every step. https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A001   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B010 Salesforce Service Cloud F2-031 b The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time Monitor rep and AI agent conversations, performance, trends, and handoffs in real time https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A003   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B011 Salesforce Service Cloud F2-031 b The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A004   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B012 Salesforce Service Cloud F2-031 b The system lets a user ground AI responses in organizational knowledge from multiple sources, including external content and third-party data Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A005   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B013 Salesforce Service Cloud F2-031 b The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases Recommend relevant knowledge articles based on the current case and similar past cases https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A006   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B014 Salesforce Service Cloud F2-031 b The system automatically analyzes customer interactions to identify knowledge gaps Automatically analyze customer interactions to identify knowledge gaps https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A007   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B015 Salesforce Service Cloud F2-031 b The system automatically generates new or updated knowledge articles with AI from customer interactions generate new or updated articles with AI https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A008   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B016 Salesforce Service Cloud F2-031 b The system lets a service rep connect with subject matter experts in a team messaging tool to resolve complex cases Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A009   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B017 Salesforce Service Cloud F2-031 b The system lets a service rep get AI-powered assistance with case data and knowledge inside a team messaging tool AI-powered assistance right inside Slack https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A010   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B018 Salesforce Service Cloud F2-031 b The system lets a service leader view swarming activity and outcomes Give service leaders visibility into swarming activity and outcomes https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A011   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B019 Salesforce Service Cloud F2-031 b The system lets a manager view reports and dashboards on service team performance Service Cloud uses reports and dashboards as a live scoreboard https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A013   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B021 Salesforce Service Cloud F2-031 b The system lets a service rep access the full case history By providing service reps with instant access to the full case history https://www.salesforce.com/service/cloud/ 04.txt passed rejected duplicate of F2-031-A012   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B022 Salesforce Service Cloud F2-031 b The system lets a customer receive support from an AI agent on any channel Provide 24/7 support for customers across every channel with AI agents that handle routine tasks https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A018   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B023 Salesforce Service Cloud F2-031 b The system automatically escalates an issue from an AI agent to a human when the AI agent cannot resolve it resolve issues faster or escalate to a human. https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A033   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B024 Salesforce Service Cloud F2-031 b The system lets a customer resolve issues through a self-service portal on digital channels Deliver concierge-style self-service across every digital channel. https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A020   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B025 Salesforce Service Cloud F2-031 b The system automatically generates step-by-step action plans for a case for a service rep AI-generated, step-by-step action plans for every case https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A002   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B026 Salesforce Service Cloud F2-031 b The system lets an administrator build AI agents on a unified data foundation Build AI agents and manage routing on a unified data foundation https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A021   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B027 Salesforce Service Cloud F2-031 b The system lets an administrator manage routing on a unified data foundation Build AI agents and manage routing on a unified data foundation https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A022   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B029 Salesforce Service Cloud F2-031 b The system lets a human agent pick up a conversation where an AI agent left off when the AI agent escalates human agents can pick up exactly where the AI left off https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A033   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B030 Salesforce Service Cloud F2-031 b The system lets a service rep view every case from every channel in one unified view connects every case from every channel into one, unified view https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A023   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B031 Salesforce Service Cloud F2-031 b The system lets a workforce manager forecast staffing needs and plan capacity for AI and human agents Optimize staffing across AI and human agents with native forecasting and capacity planning. https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A024   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B032 Salesforce Service Cloud F2-031 b The system lets a workforce manager build schedules for service reps Build smarter schedules, track attendance, and reallocate resources on the fly https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A025   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B033 Salesforce Service Cloud F2-031 b The system lets a workforce manager track attendance Build smarter schedules, track attendance, and reallocate resources on the fly https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A026   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B034 Salesforce Service Cloud F2-031 b The system automatically reviews human and AI agent interactions against defined quality standards Automatically review 100% of human and AI agent interactions against defined quality standards https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A027   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B035 Salesforce Service Cloud F2-031 b The system automatically surfaces coaching opportunities from reviewed interactions surface coaching opportunities https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A028   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B036 Salesforce Service Cloud F2-031 b The system lets a supervisor view live human and AI performance data Manage your entire operation with a live view of human and AI performance data. https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A003   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B037 Salesforce Service Cloud F2-031 b The system lets a supervisor adjust agent status based on live signals proactively adjust agent status, queues, and skill assignments based on live signals https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A029   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B038 Salesforce Service Cloud F2-031 b The system lets a supervisor adjust queues based on live signals proactively adjust agent status, queues, and skill assignments based on live signals https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A029   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B039 Salesforce Service Cloud F2-031 b The system lets a supervisor adjust skill assignments based on live signals proactively adjust agent status, queues, and skill assignments based on live signals https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A029   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B040 Salesforce Service Cloud F2-031 b The system automatically captures customer sentiment and feedback as interactions happen capturing sentiment and feedback as it happens https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A030   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B041 Salesforce Service Cloud F2-031 b The system lets a user survey employees and customers Survey employees and customers to surface trends and take action with your CRM data. https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A031   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B043 Salesforce Service Cloud F2-031 b The system automatically routes work to the right agent route the right work to the right agent at the right time https://www.salesforce.com/service/contact-center/ 05.txt passed rejected duplicate of F2-031-A019   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B045 Salesforce Service Cloud F2-031 b The system automatically triggers workflows such as scheduling appointments and managing orders through an AI agent independently triggers complex workflows like scheduling appointments and managing orders. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A032   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B046 Salesforce Service Cloud F2-031 b The system automatically escalates a case from an AI agent to a service team with complete customer context when the case requires expert assistance When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team for a frictionless handoff. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A033   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B047 Salesforce Service Cloud F2-031 b The system lets a customer search and chat through a single prompt bar a single prompt bar for search and chat https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A034   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B048 Salesforce Service Cloud F2-031 b The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A035   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B049 Salesforce Service Cloud F2-031 b The system automatically launches automated support when real-time signals indicate an issue, before a case is opened uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A036   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B050 Salesforce Service Cloud F2-031 b The system lets a customer solve issues themselves with knowledge articles Help customers answer commonly asked questions and solve issues themselves with knowledge articles. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A037   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B051 Salesforce Service Cloud F2-031 b The system lets a customer book appointments Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A038   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B052 Salesforce Service Cloud F2-031 b The system lets a customer reschedule appointments Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A039   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B053 Salesforce Service Cloud F2-031 b The system automatically matches every appointment to the right person based on skills, availability, and history match every appointment to the right person based on skills, availability, and history https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A040   rejected (duplicate upheld) duplicate upheld 0.0
F2-031-B054 Salesforce Service Cloud F2-031 b The system lets an administrator set up an AI help agent with guided no-code setup Launch Casey your help agent instantly with guided, no-code setup in Salesforce or Slack. https://www.salesforce.com/service/customer-self-service/ 07.txt passed rejected duplicate of F2-031-A041   rejected (duplicate upheld) duplicate upheld 0.0

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CREATE TABLE [candidates] ([candidate_id] TEXT PRIMARY KEY, [app_id] TEXT, [run] TEXT, [statement] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [script_check] TEXT, [verifier_verdict] TEXT, [verifier_reason] TEXT, [verifier_correction] TEXT, [adjudicator] TEXT, [adjudicator_reason] TEXT, [in_final_set] REAL, FOREIGN KEY ([app_id]) REFERENCES apps(app_id));
CREATE INDEX [idx_candidates_app_id] ON [candidates]([app_id]);
CREATE INDEX [idx_candidates_run] ON [candidates]([run]);
CREATE INDEX [idx_candidates_verifier_verdict] ON [candidates]([verifier_verdict]);
CREATE INDEX [idx_candidates_adjudicator] ON [candidates]([adjudicator]);