candidates

Every statement both blind runs produced (3,819), with its full trail: script check → verifier verdict and reason → adjudicator ruling and reason → whether it is in the final set. Most rejections are duplicates between the two runs.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

64 rows where app_id = "F2-031", in_final_set = "1.0" and verifier_verdict = "confirmed"

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run 2

  • a 59
  • b 5

verifier_verdict 1

  • confirmed · 64 ✖

in_final_set 1

  • 1.0 · 64 ✖

app_id 1

  • Salesforce Service Cloud · 64 ✖

adjudicator 1

candidate_id ▼ app_id run statement excerpt source_url source_file script_check verifier_verdict verifier_reason verifier_correction adjudicator adjudicator_reason in_final_set
F2-031-A001 Salesforce Service Cloud F2-031 a The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace Unify customer context, cases, conversations, and essential tools in one workspace https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A002 Salesforce Service Cloud F2-031 a The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A003 Salesforce Service Cloud F2-031 a The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time Monitor rep and AI agent conversations, performance, trends, and handoffs in real time https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A004 Salesforce Service Cloud F2-031 a The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A005 Salesforce Service Cloud F2-031 a The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A006 Salesforce Service Cloud F2-031 a The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases Recommend relevant knowledge articles based on the current case and similar past cases https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A007 Salesforce Service Cloud F2-031 a The system automatically analyzes customer interactions to identify knowledge gaps Automatically analyze customer interactions to identify knowledge gaps https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A008 Salesforce Service Cloud F2-031 a The system automatically generates new or updated knowledge articles with AI generate new or updated articles with AI https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A009 Salesforce Service Cloud F2-031 a The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A010 Salesforce Service Cloud F2-031 a The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool AI-powered assistance right inside Slack https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A011 Salesforce Service Cloud F2-031 a The system lets a service leader view reports and dashboards on swarming activity and outcomes Give service leaders visibility into swarming activity and outcomes https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A012 Salesforce Service Cloud F2-031 a The system lets a service rep see the full case history in a unified customer inquiry thread By providing service reps with instant access to the full case history https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A013 Salesforce Service Cloud F2-031 a The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score They are provided at-a-glance charts showing exactly how the team is tracking against key goals, like first-contact resolution and customer satisfaction score https://www.salesforce.com/service/cloud/ 04.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A014 Salesforce Service Cloud F2-031 a The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally centrally managed interactions, cases, incidents, knowledge, and assets https://www.salesforce.com/service/ 02.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A015 Salesforce Service Cloud F2-031 a The system lets a field technician receive real-time remote service and access to expert assistance real-time remote service and access to expert assistance https://www.salesforce.com/service/ 02.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A016 Salesforce Service Cloud F2-031 a The system lets a user view customer and asset data together on one platform bringing customer and asset data together on one unified platform https://www.salesforce.com/service/ 02.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A017 Salesforce Service Cloud F2-031 a The system lets an employee get conversational resolutions to IT requests where they work delivering instant, conversational resolutions for employees, directly where they work https://www.salesforce.com/service/ 02.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A018 Salesforce Service Cloud F2-031 a The system automatically handles routine customer tasks with AI agents across channels Provide 24/7 support for customers across every channel with AI agents that handle routine tasks with empathy and context https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A019 Salesforce Service Cloud F2-031 a The system automatically directs cases to agents using intelligent routing and full customer history Automatically direct cases with combined intelligent routing and full customer history https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A020 Salesforce Service Cloud F2-031 a The system lets a customer resolve issues through self-service across digital channels Deliver concierge-style self-service across every digital channel https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A021 Salesforce Service Cloud F2-031 a The system lets an administrator build AI agents Build AI agents https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A022 Salesforce Service Cloud F2-031 a The system lets an administrator manage routing manage routing https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A023 Salesforce Service Cloud F2-031 a The system lets a service rep view cases from every channel in one unified view connects every case from every channel into one, unified view https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A024 Salesforce Service Cloud F2-031 a The system lets a supervisor forecast staffing demand and plan capacity native forecasting and capacity planning https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A025 Salesforce Service Cloud F2-031 a The system lets a supervisor build schedules for service reps Build smarter schedules https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A026 Salesforce Service Cloud F2-031 a The system lets a supervisor track attendance track attendance https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A027 Salesforce Service Cloud F2-031 a The system automatically reviews human and AI agent interactions against defined quality standards Automatically review 100% of human and AI agent interactions against defined quality standards https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A028 Salesforce Service Cloud F2-031 a The system automatically surfaces coaching opportunities from reviewed interactions surface coaching opportunities https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A029 Salesforce Service Cloud F2-031 a The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A030 Salesforce Service Cloud F2-031 a The system automatically captures customer sentiment and feedback as interactions happen capturing sentiment and feedback as it happens https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A031 Salesforce Service Cloud F2-031 a The system lets a user survey employees and customers Survey employees and customers to surface trends https://www.salesforce.com/service/contact-center/ 05.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A032 Salesforce Service Cloud F2-031 a The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer independently triggers complex workflows like scheduling appointments and managing orders https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A033 Salesforce Service Cloud F2-031 a The system automatically escalates a case that requires expert assistance to the service team with complete customer context When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A034 Salesforce Service Cloud F2-031 a The system lets a customer search and chat through a single prompt bar a single prompt bar for search and chat https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A035 Salesforce Service Cloud F2-031 a The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A036 Salesforce Service Cloud F2-031 a The system automatically launches automated support when real-time signals indicate an issue, before a case is opened uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A037 Salesforce Service Cloud F2-031 a The system lets a customer find answers and solve issues themselves with knowledge articles Help customers answer commonly asked questions and solve issues themselves with knowledge articles https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A038 Salesforce Service Cloud F2-031 a The system lets a customer book appointments on their own Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A039 Salesforce Service Cloud F2-031 a The system lets a customer reschedule appointments on their own Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A040 Salesforce Service Cloud F2-031 a The system automatically matches each appointment to the right person based on skills, availability, and history match every appointment to the right person based on skills, availability, and history https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A041 Salesforce Service Cloud F2-031 a The system lets an administrator set up the help agent with guided, no-code setup guided, no-code setup in Salesforce or Slack https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A042 Salesforce Service Cloud F2-031 a The system automatically refines the help agent's responses from every interaction It automatically refines how it responds so it can resolve more issues over time https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A043 Salesforce Service Cloud F2-031 a The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop build and launch a branded customer service portal with prebuilt templates and easy-to-use, drag-and-drop functionality https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A044 Salesforce Service Cloud F2-031 a The system lets an administrator publish the customer service portal as a mobile app for iOS and Android Transform your customer service portal into a pixel-perfect mobile app for iOS and Android https://www.salesforce.com/service/customer-self-service/ 07.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A045 Salesforce Service Cloud F2-031 a The system lets an administrator connect an existing external cloud telephony provider to the service workspace Connect your existing CCaaS provider with a range of out-of-the-box integrations https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A046 Salesforce Service Cloud F2-031 a The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A047 Salesforce Service Cloud F2-031 a The system lets a service rep see a unified customer view across all phone and digital channels Service reps have a unified customer view across all phone and digital channels https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A048 Salesforce Service Cloud F2-031 a The system lets a service rep see phone calls as data in the agent workspace Phone Calls as Data in the Agent Workspace https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A049 Salesforce Service Cloud F2-031 a The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data to send calls to the right reps, prioritize urgent issues https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0
F2-031-A050 Salesforce Service Cloud F2-031 a The system automatically surfaces caller history to the rep handling a call surface caller history instantly https://www.salesforce.com/service/call-center-integration/ 08.txt passed confirmed     (not sent: confirmed)   1.0

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CREATE TABLE [candidates] ([candidate_id] TEXT PRIMARY KEY, [app_id] TEXT, [run] TEXT, [statement] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [script_check] TEXT, [verifier_verdict] TEXT, [verifier_reason] TEXT, [verifier_correction] TEXT, [adjudicator] TEXT, [adjudicator_reason] TEXT, [in_final_set] REAL, FOREIGN KEY ([app_id]) REFERENCES apps(app_id));
CREATE INDEX [idx_candidates_app_id] ON [candidates]([app_id]);
CREATE INDEX [idx_candidates_run] ON [candidates]([run]);
CREATE INDEX [idx_candidates_verifier_verdict] ON [candidates]([verifier_verdict]);
CREATE INDEX [idx_candidates_adjudicator] ON [candidates]([adjudicator]);