{"database": "pub10", "table": "features", "is_view": false, "human_description_en": "where app_id = \"F2-025\", form = \"user-action\" and verification = \"confirmed\" sorted by feature_id", "rows": [["F2-025-S001", "F2-025", "The system lets a customer book, change, or cancel appointments at any time through an AI agent on any channel.", "user-action", "empowering customers to book, change, or cancel appointments at their convenience", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A001", 0.0, null, null], ["F2-025-S003", "F2-025", "The system lets a manager schedule asset maintenance proactively.", "user-action", "Boost asset uptime by proactively scheduling asset maintenance", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A003", 0.0, null, null], ["F2-025-S004", "F2-025", "The system lets a technician see a pre-work brief with customer history and asset insights before a job.", "user-action", "Pre-work briefs provide instant context with customer history and asset insights so every technician arrives fully informed.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A004", 0.0, null, null], ["F2-025-S005", "F2-025", "The system lets a technician surface answers from internal and external knowledge bases.", "user-action", "Surface answers from your internal and external knowledge base, capture data from images, and guide technicians through each troubleshooting step for faster resolution.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A005", 0.0, null, null], ["F2-025-S008", "F2-025", "The system lets a manager view every conversation between customers and the AI agent in one place.", "user-action", "View every conversation between customers and Agentforce in one place.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A008", 0.0, null, null], ["F2-025-S009", "F2-025", "The system lets a manager monitor any customer interaction with the AI agent in real time.", "user-action", "Monitor any interaction in real time", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A009", 0.0, null, null], ["F2-025-S010", "F2-025", "The system lets a technician access thousands of records on a mobile app without an internet connection.", "user-action", "allowing your team to access thousands of records even without an internet connection", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A010", 0.0, null, null], ["F2-025-S011", "F2-025", "The system lets an administrator build custom mobile app components that work offline.", "user-action", "Empower your mobile app users with offline-capable experiences through Lightning Web Components (LWCs).", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A011", 0.0, null, null], ["F2-025-S012", "F2-025", "The system lets an administrator create tailored data-collection forms that work offline with a low-code builder.", "user-action", "With a low-code builder experience, you can quickly create tailored forms that work even when offline.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A012", 0.0, null, null], ["F2-025-S013", "F2-025", "The system lets a technician use dynamic forms and map layers in the mobile app.", "user-action", "empowering them with dynamic forms, intelligent workflows, and rich GIS map layers", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A013", 0.0, null, null], ["F2-025-S014", "F2-025", "The system lets a technician identify upsell and cross-sell opportunities and capture new business on the spot.", "user-action", "Identify upsell and cross-sell opportunities and capture new business on the spot.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A014", 0.0, null, null], ["F2-025-S015", "F2-025", "The system lets a technician create leads, quotes and work order estimations.", "user-action", "Creating new leads, reliable quotes, and work order estimations with the right data is completely seamless.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A015", 0.0, null, null], ["F2-025-S016", "F2-025", "The system lets a technician capture customer signatures and collect payment from the quote or after service.", "user-action", "Capture customer signatures and instantly collect payment directly from the quote or immediately after service is provided.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A016", 0.0, null, null], ["F2-025-S017", "F2-025", "The system lets a dispatcher organize the workforce, including employees and contractors, by availability or skill to identify candidates for each appointment.", "user-action", "Organize your entire workforce \u2014 employee, contractor, and even robotic workforce \u2014 by availability or skill to identify the ideal candidates for each appointment.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A017", 0.0, null, null], ["F2-025-S018", "F2-025", "The system lets a dispatcher filter service appointments, update resource absences, and coordinate crews across territories in the console.", "user-action", "Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A018", 0.0, null, null], ["F2-025-S020", "F2-025", "The system lets a manager assess the impact of global or in-day optimization on travel time and resource utilization.", "user-action", "Use real-time data to quickly assess the impact of global or in-day optimization on travel time and resource utilization.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A020", 0.0, null, null], ["F2-025-S021", "F2-025", "The system lets a manager see optimization results and KPI changes when refining a scheduling policy.", "user-action", "When refining your scheduling policy, get an instant view of optimization results and KPI changes.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A021", 0.0, null, null], ["F2-025-S023", "F2-025", "The system lets a manager schedule service when an asset temperature exceeds a set threshold.", "user-action", "you can schedule service if an asset's temperature exceeds a set threshold", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A023", 0.0, null, null], ["F2-025-S025", "F2-025", "The system lets a user create, assign, execute, and debrief work orders.", "user-action", "Simplify the entire work Order Management process to seamlessly create, assign, execute, and debrief work orders.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A025", 0.0, null, null], ["F2-025-S026", "F2-025", "The system lets a manager ask questions in natural language about field service KPIs to identify root causes and receive recommended actions.", "user-action", "Ask questions in natural language to identify root causes, surface relevant visualizations, and receive recommended actions.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A026", 0.0, null, null], ["F2-025-S027", "F2-025", "The system lets a manager view field service metrics such as first-time fix rate, technician utilization, and asset availability.", "user-action", "real-time visibility into field service metrics like first-time fix rate, technician utilization, and asset availability", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A027", 0.0, null, null], ["F2-025-S028", "F2-025", "The system lets a manager unify data from systems including ERP, CRM, and asset management tools.", "user-action", "Data 360 unifies data across systems including ERP, CRM, and asset management tools to give you a complete view of operations.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A028", 0.0, null, null], ["F2-025-S029", "F2-025", "The system lets a manager forecast future demand based on historical data, taking seasonality into account.", "user-action", "Forecast future demand based on historical data, taking into account seasonality.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A029", 0.0, null, null], ["F2-025-S030", "F2-025", "The system lets a customer get real-time video from an expert who guides them through the resolution on-screen.", "user-action", "Visual Remote Assistant connects them to experts on demand who can guide them through each step of the resolution on-screen", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A030", 0.0, null, null], ["F2-025-S031", "F2-025", "The system lets a technician message supervisors, share updates, and get support through a team-messaging integration.", "user-action", "integration adds instant collaboration, enabling techs to message supervisors, share updates, and get support in real time.", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A033", 0.0, null, null], ["F2-025-S032", "F2-025", "The system lets a technician recommend and price new parts or services with built-in quoting tools.", "user-action", "built-in quoting tools allow technicians to recommend and price new parts or services", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A034", 0.0, null, null], ["F2-025-S035", "F2-025", "The system lets a technician view an asset's service history, warranty status, as-maintained configurations, and active entitlements.", "user-action", "Technicians use the mobile app for a 360\u00b0 view of each asset \u2014 service history, warranty status, as-maintained configurations, and active entitlements", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A037", 0.0, null, null], ["F2-025-S036", "F2-025", "The system lets a technician search asset hierarchies to see location and status.", "user-action", "Searchable asset hierarchies reveal location and status even in complex sites", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A038", 0.0, null, null], ["F2-025-S037", "F2-025", "The system lets a customer see real-time technician status updates.", "user-action", "keeps customers informed with real-time status updates", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A040", 0.0, null, null], ["F2-025-S039", "F2-025", "The system lets a user trigger actions remotely, such as rebooting or upgrading firmware, in response to asset failures or error codes.", "user-action", "Trigger actions remotely in response to asset failures or error codes, such as rebooting or upgrading firmware.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A042", 0.0, null, null], ["F2-025-S040", "F2-025", "The system lets a service rep perform remote actions on a vehicle or asset, such as locking, unlocking or adjusting temperature controls.", "user-action", "Enable service reps to perform remote actions on a vehicle or asset such as locking/unlocking or adjusting temperature controls.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A043", 0.0, null, null], ["F2-025-S041", "F2-025", "The system lets a user define warranties and manage warranty claims.", "user-action", "Oversee and automate programs in the complete asset lifecycle including warranty definition and claims management.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A044", 0.0, null, null], ["F2-025-S042", "F2-025", "The system lets a user generate work order quotes for products and services and add labor or installation charges.", "user-action", "Quickly generate accurate work order quotes for products and services and add labor or installation charges through an easy-to-use guided flow", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A045", 0.0, null, null], ["F2-025-S044", "F2-025", "The system lets a user monitor asset performance and trends in pre-built analytics dashboards.", "user-action", "Use pre-built analytics dashboards to monitor asset performance, analyze trends, and gain visibility into KPIs such as asset availability, asset health score, and much more.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A047", 0.0, null, null], ["F2-025-S046", "F2-025", "The system lets a technician access an asset health score in the mobile app.", "user-action", "Enable technicians to access Asset Health Score through the Field Service and Operations mobile app", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "a", "confirmed", "F2-025-A049", 0.0, null, null], ["F2-025-S048", "F2-025", "The system lets a technician view service contracts, maintenance plans, entitlements, and warranties associated with an asset on an interactive hierarchy.", "user-action", "Give techs a view of the various service contracts, maintenance plans, entitlements, and warranties that are associated with any asset to prevent loss of revenue.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A051", 0.0, null, null], ["F2-025-S050", "F2-025", "The system lets a service rep search for parts across locations or vehicles using natural language.", "user-action", "Service reps can use natural language to search for parts across locations or vehicles with the help of an AI agent.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A053", 0.0, null, null], ["F2-025-S051", "F2-025", "The system lets a service rep create product requests and return orders.", "user-action", "Agents can take actions such as creating product requests, return orders, or viewing all open product requests on a given part.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A054", 0.0, null, null], ["F2-025-S052", "F2-025", "The system lets a user compare physical and system stock and plan cycle counts and ad hoc counts across inventory locations.", "user-action", "Compare your physical and system stocks, and maintain reliable inventory records with inventory counts. Plan cycle counts and create ad hoc counts for products and parts across inventory locations.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A055", 0.0, null, null], ["F2-025-S053", "F2-025", "The system lets a technician track time on a mobile device.", "user-action", "Track time time effortlessly in a mobile experience with Agentforce and automation", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A056", 0.0, null, null], ["F2-025-S054", "F2-025", "The system lets a supervisor review and approve time with compliance flags.", "user-action", "quickly review and approve time with compliance flags for supervisors", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A057", 0.0, null, null], ["F2-025-S056", "F2-025", "The system lets a dispatcher launch an optimization program to sync schedules with real-time information from mobile workers and customers.", "user-action", "Each day, your dispatchers launch an optimization program to sync schedules with real-time information from mobile workers and customers.", "https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/", "07.txt", "2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1", "extract-a", "both", "confirmed", "F2-025-A060", 0.0, null, null], ["F2-025-S058", "F2-025", "The system lets a technician receive updates from dispatchers on scheduling changes, job status and customer information on a mobile device.", "user-action", "Field service technicians can receive updates from dispatchers on scheduling changes, job status, customer information, and more", "https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/", "07.txt", "2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1", "extract-a", "a", "confirmed", "F2-025-A062", 0.0, null, null], ["F2-025-S059", "F2-025", "The system lets a technician log updates on a mobile device so dispatchers can revise schedules.", "user-action", "Technicians can log updates their mobile devices. This allows dispatchers to revise schedules accordingly.", "https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/", "07.txt", "2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1", "extract-a", "both", "confirmed", "F2-025-A063", 0.0, null, null], ["F2-025-S061", "F2-025", "The system lets a dispatcher view the mobile workforce in a dispatch console.", "user-action", "Your dispatchers have a full, real-time view of the mobile workforce in a dispatch console", "https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/", "07.txt", "2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1", "extract-a", "a", "confirmed", "F2-025-A065", 0.0, null, null], ["F2-025-S062", "F2-025", "The system lets a technician capture data from images.", "user-action", "capture data from images", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-b", "b", "confirmed", "F2-025-B006", 0.0, null, null], ["F2-025-S064", "F2-025", "The system lets a dispatcher fill a gap in the schedule or locate missing parts using an AI agent.", "user-action", "take action like filling a gap in the schedule or even locating missing parts", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-b", "b", "confirmed", "F2-025-B010", 0.0, null, null], ["F2-025-S066", "F2-025", "The system lets a user monitor service outcomes with real-time asset tracking.", "user-action", "Shift from reactive to proactive service with real-time asset tracking. 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