{"database": "pub10", "table": "features", "is_view": false, "human_description_en": "where app_id = \"F2-025\" and found_by = \"extract-a\" sorted by feature_id", "rows": [["F2-025-S001", "F2-025", "The system lets a customer book, change, or cancel appointments at any time through an AI agent on any channel.", "user-action", "empowering customers to book, change, or cancel appointments at their convenience", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A001", 0.0, null, null], ["F2-025-S002", "F2-025", "The system automatically manages customer outreach, reshuffling and confirmations when unexpected events pop up.", "automation", "Agentforce manages every detail\u2014from customer outreach and reshuffling to confirmations\u2014ensuring smooth operations, even under pressure.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A002", 0.0, null, null], ["F2-025-S003", "F2-025", "The system lets a manager schedule asset maintenance proactively.", "user-action", "Boost asset uptime by proactively scheduling asset maintenance", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A003", 0.0, null, null], ["F2-025-S004", "F2-025", "The system lets a technician see a pre-work brief with customer history and asset insights before a job.", "user-action", "Pre-work briefs provide instant context with customer history and asset insights so every technician arrives fully informed.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A004", 0.0, null, null], ["F2-025-S005", "F2-025", "The system lets a technician surface answers from internal and external knowledge bases.", "user-action", "Surface answers from your internal and external knowledge base, capture data from images, and guide technicians through each troubleshooting step for faster resolution.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A005", 0.0, null, null], ["F2-025-S006", "F2-025", "The system automatically generates a post-work summary at the end of each service appointment.", "automation", "Automatically generate a post-work summary at the end of each service appointment, reducing errors and admin time.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A006", 0.0, null, null], ["F2-025-S007", "F2-025", "The system lets a dispatcher use natural language to find appointments that need attention.", "user-action", "Dispatchers can speak to Agentforce using natural language to quickly find appointments that need attention and take action like filling a gap in the schedule or even locating missing parts.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "corrected", "F2-025-A007", 0.0, null, null], ["F2-025-S008", "F2-025", "The system lets a manager view every conversation between customers and the AI agent in one place.", "user-action", "View every conversation between customers and Agentforce in one place.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A008", 0.0, null, null], ["F2-025-S009", "F2-025", "The system lets a manager monitor any customer interaction with the AI agent in real time.", "user-action", "Monitor any interaction in real time", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A009", 0.0, null, null], ["F2-025-S010", "F2-025", "The system lets a technician access thousands of records on a mobile app without an internet connection.", "user-action", "allowing your team to access thousands of records even without an internet connection", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A010", 0.0, null, null], ["F2-025-S011", "F2-025", "The system lets an administrator build custom mobile app components that work offline.", "user-action", "Empower your mobile app users with offline-capable experiences through Lightning Web Components (LWCs).", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A011", 0.0, null, null], ["F2-025-S012", "F2-025", "The system lets an administrator create tailored data-collection forms that work offline with a low-code builder.", "user-action", "With a low-code builder experience, you can quickly create tailored forms that work even when offline.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A012", 0.0, null, null], ["F2-025-S013", "F2-025", "The system lets a technician use dynamic forms and map layers in the mobile app.", "user-action", "empowering them with dynamic forms, intelligent workflows, and rich GIS map layers", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A013", 0.0, null, null], ["F2-025-S014", "F2-025", "The system lets a technician identify upsell and cross-sell opportunities and capture new business on the spot.", "user-action", "Identify upsell and cross-sell opportunities and capture new business on the spot.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A014", 0.0, null, null], ["F2-025-S015", "F2-025", "The system lets a technician create leads, quotes and work order estimations.", "user-action", "Creating new leads, reliable quotes, and work order estimations with the right data is completely seamless.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A015", 0.0, null, null], ["F2-025-S016", "F2-025", "The system lets a technician capture customer signatures and collect payment from the quote or after service.", "user-action", "Capture customer signatures and instantly collect payment directly from the quote or immediately after service is provided.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A016", 0.0, null, null], ["F2-025-S017", "F2-025", "The system lets a dispatcher organize the workforce, including employees and contractors, by availability or skill to identify candidates for each appointment.", "user-action", "Organize your entire workforce \u2014 employee, contractor, and even robotic workforce \u2014 by availability or skill to identify the ideal candidates for each appointment.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A017", 0.0, null, null], ["F2-025-S018", "F2-025", "The system lets a dispatcher filter service appointments, update resource absences, and coordinate crews across territories in the console.", "user-action", "Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A018", 0.0, null, null], ["F2-025-S019", "F2-025", "The system automatically schedules the workforce in line with service-level agreements.", "automation", "automates workforce scheduling, reduces travel time, and ensures compliance with service-level agreements", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "corrected", "F2-025-A019", 0.0, null, null], ["F2-025-S020", "F2-025", "The system lets a manager assess the impact of global or in-day optimization on travel time and resource utilization.", "user-action", "Use real-time data to quickly assess the impact of global or in-day optimization on travel time and resource utilization.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A020", 0.0, null, null], ["F2-025-S021", "F2-025", "The system lets a manager see optimization results and KPI changes when refining a scheduling policy.", "user-action", "When refining your scheduling policy, get an instant view of optimization results and KPI changes.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A021", 0.0, null, null], ["F2-025-S022", "F2-025", "The system lets a manager create preventive maintenance plans based on asset use, condition and specific criteria.", "user-action", "Monitor service outcomes and create preventive maintenance plans based on asset use, condition, and specific criteria.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "corrected", "F2-025-A022", 0.0, null, null], ["F2-025-S023", "F2-025", "The system lets a manager schedule service when an asset temperature exceeds a set threshold.", "user-action", "you can schedule service if an asset's temperature exceeds a set threshold", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A023", 0.0, null, null], ["F2-025-S024", "F2-025", "The system automatically predicts the time and reason for an asset failure.", "automation", "predict the time of \u2014 and reason for \u2014 an asset failure", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "corrected", "F2-025-A024", 0.0, null, null], ["F2-025-S025", "F2-025", "The system lets a user create, assign, execute, and debrief work orders.", "user-action", "Simplify the entire work Order Management process to seamlessly create, assign, execute, and debrief work orders.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A025", 0.0, null, null], ["F2-025-S026", "F2-025", "The system lets a manager ask questions in natural language about field service KPIs to identify root causes and receive recommended actions.", "user-action", "Ask questions in natural language to identify root causes, surface relevant visualizations, and receive recommended actions.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A026", 0.0, null, null], ["F2-025-S027", "F2-025", "The system lets a manager view field service metrics such as first-time fix rate, technician utilization, and asset availability.", "user-action", "real-time visibility into field service metrics like first-time fix rate, technician utilization, and asset availability", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A027", 0.0, null, null], ["F2-025-S028", "F2-025", "The system lets a manager unify data from systems including ERP, CRM, and asset management tools.", "user-action", "Data 360 unifies data across systems including ERP, CRM, and asset management tools to give you a complete view of operations.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A028", 0.0, null, null], ["F2-025-S029", "F2-025", "The system lets a manager forecast future demand based on historical data, taking seasonality into account.", "user-action", "Forecast future demand based on historical data, taking into account seasonality.", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A029", 0.0, null, null], ["F2-025-S030", "F2-025", "The system lets a customer get real-time video from an expert who guides them through the resolution on-screen.", "user-action", "Visual Remote Assistant connects them to experts on demand who can guide them through each step of the resolution on-screen", "https://www.salesforce.com/service/field-service-management/", "01.txt", "362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c", "extract-a", "both", "confirmed", "F2-025-A030", 0.0, null, null], ["F2-025-S031", "F2-025", "The system lets a technician message supervisors, share updates, and get support through a team-messaging integration.", "user-action", "integration adds instant collaboration, enabling techs to message supervisors, share updates, and get support in real time.", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A033", 0.0, null, null], ["F2-025-S032", "F2-025", "The system lets a technician recommend and price new parts or services with built-in quoting tools.", "user-action", "built-in quoting tools allow technicians to recommend and price new parts or services", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A034", 0.0, null, null], ["F2-025-S033", "F2-025", "The system automatically assigns the right technician to each job based on skills, location, and availability.", "automation", "The system intelligently assigns the right technician to each job based on skills, location, and availability", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A035", 0.0, null, null], ["F2-025-S034", "F2-025", "The system automatically reassigns jobs in real time when delays, cancellations, or traffic occur.", "automation", "it can automatically reassign jobs in real time to adapt to delays, cancellations, or traffic", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A036", 0.0, null, null], ["F2-025-S035", "F2-025", "The system lets a technician view an asset's service history, warranty status, as-maintained configurations, and active entitlements.", "user-action", "Technicians use the mobile app for a 360\u00b0 view of each asset \u2014 service history, warranty status, as-maintained configurations, and active entitlements", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A037", 0.0, null, null], ["F2-025-S036", "F2-025", "The system lets a technician search asset hierarchies to see location and status.", "user-action", "Searchable asset hierarchies reveal location and status even in complex sites", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A038", 0.0, null, null], ["F2-025-S037", "F2-025", "The system lets a customer see real-time technician status updates.", "user-action", "keeps customers informed with real-time status updates", "https://www.salesforce.com/service/field-service-management/software/", "02.txt", "bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a", "extract-a", "both", "confirmed", "F2-025-A040", 0.0, null, null], ["F2-025-S038", "F2-025", "The system lets a user integrate asset data from any source with prebuilt connectors.", "user-action", "Integrate asset data from any source with prebuilt connectors to drive calculated insights. Monitor and act on comprehensive telemetry data in real-time.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "a", "corrected", "F2-025-A041", 1.0, 1.0, ""], ["F2-025-S039", "F2-025", "The system lets a user trigger actions remotely, such as rebooting or upgrading firmware, in response to asset failures or error codes.", "user-action", "Trigger actions remotely in response to asset failures or error codes, such as rebooting or upgrading firmware.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A042", 0.0, null, null], ["F2-025-S040", "F2-025", "The system lets a service rep perform remote actions on a vehicle or asset, such as locking, unlocking or adjusting temperature controls.", "user-action", "Enable service reps to perform remote actions on a vehicle or asset such as locking/unlocking or adjusting temperature controls.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A043", 0.0, null, null], ["F2-025-S041", "F2-025", "The system lets a user define warranties and manage warranty claims.", "user-action", "Oversee and automate programs in the complete asset lifecycle including warranty definition and claims management.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A044", 0.0, null, null], ["F2-025-S042", "F2-025", "The system lets a user generate work order quotes for products and services and add labor or installation charges.", "user-action", "Quickly generate accurate work order quotes for products and services and add labor or installation charges through an easy-to-use guided flow", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A045", 0.0, null, null], ["F2-025-S043", "F2-025", "The system automatically creates a product service campaign record, generates work orders for the products, manages product recalls and conducts outreach to customers.", "automation", "Out-of-the-box AI agents can create a product service campaign record, generate new work orders for those products, manage product recalls, and even conduct automatic outreach to customers.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A046", 0.0, null, null], ["F2-025-S044", "F2-025", "The system lets a user monitor asset performance and trends in pre-built analytics dashboards.", "user-action", "Use pre-built analytics dashboards to monitor asset performance, analyze trends, and gain visibility into KPIs such as asset availability, asset health score, and much more.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A047", 0.0, null, null], ["F2-025-S045", "F2-025", "The system automatically triggers a workflow when an asset needs attention according to defined criteria.", "automation", "Define criteria to trigger a workflow when an asset is in need of attention.", "https://www.salesforce.com/service/field-service-management/asset-management/", "05.txt", "8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903", "extract-a", "both", "confirmed", "F2-025-A048", 0.0, null, null], ["F2-025-S046", "F2-025", "The 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