{"database": "pub10", "table": "features", "is_view": false, "human_description_en": "where app_id = \"F2-043\" sorted by feature_id", "rows": [["F2-043-S001", "F2-043", "The system lets a user propose an incident as a major incident candidate", "user-action", "Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A001", 0.0, null, null], ["F2-043-S002", "F2-043", "The system automatically marks an incident as a major incident candidate based on major incident trigger rules", "automation", "Mark an incident as a major incident candidate based on the major incident trigger rules", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A002", 0.0, null, null], ["F2-043-S003", "F2-043", "The system lets a major incident manager promote a candidate to a major incident", "user-action", "Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A003", 0.0, null, null], ["F2-043-S004", "F2-043", "The system lets a major incident manager create a new major incident", "user-action", "Create a new major incident by clicking Create Major Incident from the left navigation pane", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A004", 0.0, null, null], ["F2-043-S005", "F2-043", "The system lets a major incident manager promote an incident to a major incident without going through the proposal process", "user-action", "Promote an incident to a major incident without going through the proposal process", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A005", 0.0, null, null], ["F2-043-S006", "F2-043", "The system lets a user define communication plans associated with a major incident based on pre-defined conditions", "user-action", "you can define communication plans that are associated with a major incident based on pre-defined conditions", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A006", 0.0, null, null], ["F2-043-S007", "F2-043", "The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions", "automation", "communication plans and related communication tasks are created for a major incident based on the communication plan definitions", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content", "01.txt", "26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693", "extract-a", "both", "confirmed", "F2-043-A007", 0.0, null, null], ["F2-043-S008", "F2-043", "The system lets a user request catalog items and have them fulfilled based on defined flows", "user-action", "Request Management allows catalog items to be requested and fulfilled based on defined flows", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/JBmRvTYBcQDe2ZgW3KmPQQ/content", "02.txt", "6bf68fb89649e80b3138a367d2fd7b75c967fc49f555731cf79165c03073de88", "extract-a", "both", "confirmed", "F2-043-A008", 0.0, null, null], ["F2-043-S009", "F2-043", "The system lets a user create approval policies for a change request", "user-action", "create the approval policies as required to meet", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content", "03.txt", "9fa6c5840d51d4f458bbc4fcf1df3cfe603a5e74ff80a2fc59c2c09af5ea4f4d", "extract-a", "both", "confirmed", "F2-043-A009", 0.0, null, null], ["F2-043-S010", "F2-043", "The system lets a user record problems", "user-action", "record problems", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A010", 0.0, null, null], ["F2-043-S011", "F2-043", "The system lets an agent add multiple incidents to a problem", "user-action", "Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A011", 0.0, null, null], ["F2-043-S012", "F2-043", "The system lets a user assign a problem to the appropriate group", "user-action", "assign them to the appropriate groups", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A013", 0.0, null, null], ["F2-043-S013", "F2-043", "The system lets a user mark a problem as a duplicate of an existing problem to close it", "user-action", "Mark this problem as a duplicate of an existing problem to close the problem", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A014", 0.0, null, null], ["F2-043-S014", "F2-043", "The system lets a user create a root cause analysis problem task and assign it to the relevant team", "user-action", "create a Root Cause Analysis Problem task to assign to the relevant team", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A015", 0.0, null, null], ["F2-043-S015", "F2-043", "The system lets a problem coordinator document and communicate a workaround for a problem", "user-action", "Document and communicate a workaround to restore service failures and lessen the impact of a problem", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A016", 0.0, null, null], ["F2-043-S016", "F2-043", "The system lets a problem coordinator create a known error article as reference material", "user-action", "Create known error articles as reference material", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A017", 0.0, null, null], ["F2-043-S017", "F2-043", "The system lets a user create a change request from a problem to fix the underlying root cause", "user-action", "create a change request and assign it to the relevant team", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A018", 0.0, null, null], ["F2-043-S018", "F2-043", "The system lets a problem manager reanalyze a problem that resurfaces or whose analysis was unsatisfactory", "user-action", "you can decide to reanalyze the problem", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-a", "both", "confirmed", "F2-043-A019", 0.0, null, null], ["F2-043-S019", "F2-043", "The system lets an agent reach out to experts on-call for high-priority tasks", "user-action", "Agents can reach out to experts on-call for high-priority tasks", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A021", 0.0, null, null], ["F2-043-S020", "F2-043", "The system lets an agent collaborate with the requester and peers from a task using chat in an external collaboration tool", "user-action", "Agents can collaborate with the requester and peers from the task using Microsoft Teams chat", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A022", 0.0, null, null], ["F2-043-S021", "F2-043", "The system lets an agent create requests from incidents and interactions", "user-action", "Agents can create requests from incidents and interactions", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A023", 0.0, null, null], ["F2-043-S022", "F2-043", "The system lets an agent or administrator review and manage walk-up interactions, appointments, stockrooms, and kiosks", "user-action", "Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A024", 0.0, null, null], ["F2-043-S023", "F2-043", "The system lets an agent use information from similar incidents and knowledge articles to accelerate incident resolution", "user-action", "Agents can use information from similar incidents and knowledge articles to accelerate incident resolution", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A025", 0.0, null, null], ["F2-043-S024", "F2-043", "The system lets a tier 1 agent view and manage performance and learning tasks assigned by their manager", "user-action", "Tier 1 agents can view and manage their", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "a", "confirmed", "F2-043-A026", 0.0, null, null], ["F2-043-S025", "F2-043", "The system lets an agent view an overview of outages, service announcements, and assignments on a landing page", "user-action", "It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A027", 0.0, null, null], ["F2-043-S026", "F2-043", "The system lets an agent create an incident based on the issue reported", "user-action", "The agent can create an incident based on the issue reported", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A028", 0.0, null, null], ["F2-043-S027", "F2-043", "The system lets an agent follow a guided tour through a specific process or task in the workspace", "user-action", "Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-a", "both", "confirmed", "F2-043-A029", 0.0, null, null], ["F2-043-S028", "F2-043", "The system lets a user track the physical, technological, contractual, and financial aspects of IT assets", "user-action", "Track the physical, technological, contractual, and financial aspects of IT assets", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A030", 1.0, 1.0, ""], ["F2-043-S029", "F2-043", "The system lets a user view KPIs and trends compared with industry averages", "user-action", "Get instant visibility into KPIs and trends with comparative insight relative to industry averages", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A031", 0.0, null, null], ["F2-043-S030", "F2-043", "The system lets a manager coach employees to improve their skill set", "user-action", "coach employees to improve their skill set", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A032", 1.0, 1.0, "Role 'manager' not named in source."], ["F2-043-S031", "F2-043", "The system lets a user request improvement opportunities", "user-action", "Request improvement opportunities", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A033", 0.0, null, null], ["F2-043-S032", "F2-043", "The system lets a user import data from an external DevOps tool chain", "user-action", "Import data from your DevOps tool chain to the ServiceNow platform", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A034", 0.0, null, null], ["F2-043-S033", "F2-043", "The system lets a user validate and manage configuration data of enterprise applications across the DevOps pipeline", "user-action", "Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A035", 0.0, null, null], ["F2-043-S034", "F2-043", "The system lets a user track costs and manage point-in-time expenses incurred for IT assets", "user-action", "Track costs and manage point-in-time expenses incurred for IT assets", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A036", 0.0, null, null], ["F2-043-S035", "F2-043", "The system lets an IT agent triage, act on, and resolve incidents on a mobile device", "user-action", "Deliver mobile-first experiences for IT agents to triage, act on, and resolve incidents on the go", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "a", "confirmed", "F2-043-A037", 0.0, null, null], ["F2-043-S036", "F2-043", "The system automatically summarizes incident information", "automation", "Summarize incident information", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A038", 0.0, null, null], ["F2-043-S037", "F2-043", "The system automatically generates resolution notes for an incident", "automation", "generate resolution notes", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A039", 0.0, null, null], ["F2-043-S038", "F2-043", "The system lets an agent identify the assigned and available support group member when assigning an incident", "user-action", "Identify the assigned and available support group member when assigning an incident", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A040", 0.0, null, null], ["F2-043-S039", "F2-043", "The system lets a release manager plan, design, build, configure, and test hardware and software releases", "user-action", "Plan, design, build, configure, and test hardware and software releases", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A041", 0.0, null, null], ["F2-043-S040", "F2-043", "The system lets a service level manager monitor and report on agreed service levels", "user-action", "Gather service requirements and monitor and report on agreed service levels (SLAs)", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A042", 0.0, null, null], ["F2-043-S041", "F2-043", "The system lets a user measure the performance of an ITSM implementation using KPIs", "user-action", "Measure the performance of your ITSM implementation using KPIs defined by ServiceNow", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A043", 0.0, null, null], ["F2-043-S042", "F2-043", "The system lets a user set up, deploy, and track machine learning models", "user-action", "Set up, deploy, and track machine learning models to achieve important business outcomes", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A044", 0.0, null, null], ["F2-043-S043", "F2-043", "The system lets a user track configuration item unavailability and manage outage information linked to tasks", "user-action", "Track configuration item unavailability and manage outage information linked to tasks", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A045", 0.0, null, null], ["F2-043-S044", "F2-043", "The system lets a manager manage team skills, schedules, work assignments, and performance from a single location", "user-action", "Manage team skills, schedules, work assignments, and performance from a single location", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A046", 0.0, null, null], ["F2-043-S045", "F2-043", "The system lets a user communicate and collaborate in real time from task records", "user-action", "Communicate and collaborate in real time from task records", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content", "09.txt", "31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e", "extract-a", "both", "confirmed", "F2-043-A047", 0.0, null, null], ["F2-043-S046", "F2-043", "The system lets a service desk agent view the list of incidents for the same caller", "user-action", "the icon to view the list of incidents for the same caller", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content", "10.txt", "694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a", "extract-a", "both", "confirmed", "F2-043-A048", 0.0, null, null], ["F2-043-S047", "F2-043", "The system lets a service desk agent view a dependency map of related incidents based on configuration items", "user-action", "Dependency views can help find related incidents based on configuration items (CI)", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content", "10.txt", "694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a", "extract-a", "both", "confirmed", "F2-043-A049", 0.0, null, null], ["F2-043-S048", "F2-043", "The system lets a service desk agent query the configuration management database to diagnose an incident", "user-action", "the service desk agent can query the configuration management", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content", "10.txt", "694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a", "extract-a", "a", "confirmed", "F2-043-A050", 0.0, null, null], ["F2-043-S049", "F2-043", "The system lets a service desk agent add work notes to an incident", "user-action", "Work notes are added to", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content", "10.txt", "694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a", "extract-a", "a", "confirmed", "F2-043-A051", 0.0, null, null], ["F2-043-S050", "F2-043", "The system lets a service desk agent communicate work notes and other updates to concerned parties through email notifications", "user-action", "Work notes and other updates can be communicated to the concerned parties", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content", "10.txt", "694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a", "extract-a", "both", "confirmed", "F2-043-A052", 0.0, null, null]], "truncated": false, "filtered_table_rows_count": 153, "expanded_columns": [], "expandable_columns": [[{"column": "pipeline_id", "other_table": "candidates", "other_column": "candidate_id"}, "statement"], [{"column": "app_id", "other_table": "apps", "other_column": "app_id"}, "name"]], "columns": ["feature_id", "app_id", "statement", "form", "excerpt", "source_url", "source_file", "source_sha256", "found_by", "found_by_runs", "verification", "pipeline_id", "audited", "audit_correct", "audit_note"], "primary_keys": ["feature_id"], "units": {}, "query": {"sql": "select feature_id, app_id, statement, form, excerpt, source_url, source_file, source_sha256, found_by, found_by_runs, verification, pipeline_id, audited, audit_correct, audit_note from features where \"app_id\" = :p0 order by feature_id limit 51", "params": {"p0": "F2-043"}}, "facet_results": {"app_id": {"name": "app_id", "type": "column", "hideable": false, "toggle_url": "/pub10/features.json?app_id=F2-043", "results": [{"value": "F2-043", "label": "ServiceNow IT Service Management", "count": 153, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json", "selected": true}], "truncated": false}, "verification": {"name": "verification", "type": "column", "hideable": false, "toggle_url": "/pub10/features.json?app_id=F2-043", "results": [{"value": "confirmed", "label": "confirmed", "count": 150, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&verification=confirmed", "selected": false}, {"value": "corrected", "label": "corrected", "count": 2, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&verification=corrected", "selected": false}, {"value": "added", "label": "added", "count": 1, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&verification=added", "selected": false}], "truncated": false}, "form": {"name": "form", "type": "column", "hideable": false, "toggle_url": "/pub10/features.json?app_id=F2-043", "results": [{"value": "user-action", "label": "user-action", "count": 122, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&form=user-action", "selected": false}, {"value": "automation", "label": "automation", "count": 31, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&form=automation", "selected": false}], "truncated": false}, "found_by": {"name": "found_by", "type": "column", "hideable": false, "toggle_url": "/pub10/features.json?app_id=F2-043", "results": [{"value": "extract-a", "label": "extract-a", "count": 134, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&found_by=extract-a", "selected": false}, {"value": "extract-b", "label": "extract-b", "count": 18, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&found_by=extract-b", "selected": false}, {"value": "verifier", "label": "verifier", "count": 1, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&found_by=verifier", "selected": false}], "truncated": false}, "audit_correct": {"name": "audit_correct", "type": "column", "hideable": false, "toggle_url": "/pub10/features.json?app_id=F2-043", "results": [{"value": 1.0, "label": 1.0, "count": 7, "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&audit_correct=1.0", "selected": false}], "truncated": false}}, "suggested_facets": [{"name": "source_url", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=source_url"}, {"name": "source_file", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=source_file"}, {"name": "source_sha256", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=source_sha256"}, {"name": "found_by_runs", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=found_by_runs"}, {"name": "audited", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=audited"}, {"name": "audit_note", "toggle_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_facet=audit_note"}], "next": "F2-043-S050,F2-043-S050", "next_url": "http://pub10.vps.elbatanony.com/pub10/features.json?app_id=F2-043&_next=F2-043-S050%2CF2-043-S050&_sort=feature_id", "private": false, "allow_execute_sql": true, "query_ms": 116.76570400595665, "source": "Ahmed ElBatanony, Innopolis University", "license": "Not yet licensed \u2014 internal review only"}