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and add detailed resolution notes", "user-action", "Resolve the issue and add detailed notes for the resolution for future reference.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content", "04.txt", "a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6", "extract-b", "b", "confirmed", "F2-043-B024", 0.0, null, null], ["F2-043-S140", "F2-043", "The system lets an agent manage the entire life cycle of requests", "user-action", "Agents can also manage the entire life cycle of requests.", "https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content", "06.txt", "64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4", "extract-b", "b", "confirmed", "F2-043-B032", 1.0, 1.0, ""], ["F2-043-S141", "F2-043", "The system lets a manager monitor team performance", "user-action", "Monitor your teams' performance and coach employees to improve their skill set.", 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