{"database": "pub10", "table": "features", "rows": [["F2-031-S029", "F2-031", "The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics", "user-action", "Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals", "https://www.salesforce.com/service/contact-center/", "05.txt", "2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345", "extract-a", "both", "confirmed", "F2-031-A029", 0.0, null, null]], "columns": ["feature_id", "app_id", "statement", "form", "excerpt", "source_url", "source_file", "source_sha256", "found_by", "found_by_runs", "verification", "pipeline_id", "audited", "audit_correct", "audit_note"], "primary_keys": ["feature_id"], "primary_key_values": ["F2-031-S029"], "units": {}, "query_ms": 2.4810228496789932, "source": "Ahmed ElBatanony, Innopolis University", "license": "Not yet licensed \u2014 internal review only"}