{"database": "pub10", "table": "features", "rows": [["F2-031-S046", "F2-031", "The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone", "user-action", "Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more", "https://www.salesforce.com/service/call-center-integration/", "08.txt", "acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4", "extract-a", "both", "confirmed", "F2-031-A046", 0.0, null, null]], "columns": ["feature_id", "app_id", "statement", "form", "excerpt", "source_url", "source_file", "source_sha256", "found_by", "found_by_runs", "verification", "pipeline_id", "audited", "audit_correct", "audit_note"], "primary_keys": ["feature_id"], "primary_key_values": ["F2-031-S046"], "units": {}, "query_ms": 1.5923436731100082, "source": "Ahmed ElBatanony, Innopolis University", "license": "Not yet licensed \u2014 internal review only"}