features
Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University
- form
- user-action = 'The system lets …'; automation = 'The system automatically …'.
- found_by
- Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
- verification
- confirmed by the verifier; corrected (reworded); or added (missed by both runs).
- pipeline_id
- Link to the full pipeline record of this statement.
- source_sha256
- sha256 of the archived plain text the excerpt was checked against.
- audited
- 1 if the row is in the 150-row blind audit sample.
- audit_correct
- Blind auditor's overall verdict (1 = acceptable as is).
21 rows where app_id = "F2-031", form = "automation" and found_by = "extract-a" sorted by feature_id
This data as json, CSV (advanced)
Suggested facets: source_url, source_file, source_sha256, found_by_runs, audited
found_by 1
- extract-a · 21 ✖
form 1
- automation · 21 ✖
audit_correct 1
- 1.0 3
app_id 1
- Salesforce Service Cloud · 21 ✖
| feature_id ▼ | app_id | statement | form | excerpt | source_url | source_file | source_sha256 | found_by | found_by_runs | verification | pipeline_id | audited | audit_correct | audit_note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| F2-031-S006 | Salesforce Service Cloud F2-031 | The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases | automation | Recommend relevant knowledge articles based on the current case and similar past cases | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases F2-031-A006 | 0.0 | ||
| F2-031-S007 | Salesforce Service Cloud F2-031 | The system automatically analyzes customer interactions to identify knowledge gaps | automation | Automatically analyze customer interactions to identify knowledge gaps | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically analyzes customer interactions to identify knowledge gaps F2-031-A007 | 1.0 | 1.0 | |
| F2-031-S008 | Salesforce Service Cloud F2-031 | The system automatically generates new or updated knowledge articles with AI | automation | generate new or updated articles with AI | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically generates new or updated knowledge articles with AI F2-031-A008 | 0.0 | ||
| F2-031-S018 | Salesforce Service Cloud F2-031 | The system automatically handles routine customer tasks with AI agents across channels | automation | Provide 24/7 support for customers across every channel with AI agents that handle routine tasks with empathy and context | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically handles routine customer tasks with AI agents across channels F2-031-A018 | 0.0 | ||
| F2-031-S019 | Salesforce Service Cloud F2-031 | The system automatically directs cases to agents using intelligent routing and full customer history | automation | Automatically direct cases with combined intelligent routing and full customer history | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically directs cases to agents using intelligent routing and full customer history F2-031-A019 | 0.0 | ||
| F2-031-S027 | Salesforce Service Cloud F2-031 | The system automatically reviews human and AI agent interactions against defined quality standards | automation | Automatically review 100% of human and AI agent interactions against defined quality standards | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically reviews human and AI agent interactions against defined quality standards F2-031-A027 | 0.0 | ||
| F2-031-S028 | Salesforce Service Cloud F2-031 | The system automatically surfaces coaching opportunities from reviewed interactions | automation | surface coaching opportunities | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically surfaces coaching opportunities from reviewed interactions F2-031-A028 | 0.0 | ||
| F2-031-S030 | Salesforce Service Cloud F2-031 | The system automatically captures customer sentiment and feedback as interactions happen | automation | capturing sentiment and feedback as it happens | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically captures customer sentiment and feedback as interactions happen F2-031-A030 | 0.0 | ||
| F2-031-S032 | Salesforce Service Cloud F2-031 | The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer | automation | independently triggers complex workflows like scheduling appointments and managing orders | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer F2-031-A032 | 0.0 | ||
| F2-031-S033 | Salesforce Service Cloud F2-031 | The system automatically escalates a case that requires expert assistance to the service team with complete customer context | automation | When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically escalates a case that requires expert assistance to the service team with complete customer context F2-031-A033 | 0.0 | ||
| F2-031-S035 | Salesforce Service Cloud F2-031 | The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens | automation | When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens F2-031-A035 | 0.0 | ||
| F2-031-S036 | Salesforce Service Cloud F2-031 | The system automatically launches automated support when real-time signals indicate an issue, before a case is opened | automation | uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically launches automated support when real-time signals indicate an issue, before a case is opened F2-031-A036 | 0.0 | ||
| F2-031-S040 | Salesforce Service Cloud F2-031 | The system automatically matches each appointment to the right person based on skills, availability, and history | automation | match every appointment to the right person based on skills, availability, and history | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically matches each appointment to the right person based on skills, availability, and history F2-031-A040 | 0.0 | ||
| F2-031-S042 | Salesforce Service Cloud F2-031 | The system automatically refines the help agent's responses from every interaction | automation | It automatically refines how it responds so it can resolve more issues over time | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically refines the help agent's responses from every interaction F2-031-A042 | 0.0 | ||
| F2-031-S049 | Salesforce Service Cloud F2-031 | The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data | automation | to send calls to the right reps, prioritize urgent issues | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | a | confirmed | The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data F2-031-A049 | 0.0 | ||
| F2-031-S050 | Salesforce Service Cloud F2-031 | The system automatically surfaces caller history to the rep handling a call | automation | surface caller history instantly | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | a | confirmed | The system automatically surfaces caller history to the rep handling a call F2-031-A050 | 0.0 | ||
| F2-031-S052 | Salesforce Service Cloud F2-031 | The system automatically routes tickets | automation | automates routing | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system automatically routes tickets F2-031-A052 | 0.0 | ||
| F2-031-S053 | Salesforce Service Cloud F2-031 | The system automatically categorizes tickets with AI | automation | uses AI to categorize, prioritize, and resolve simple issues automatically | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | corrected | The system automatically categorizes and prioritizes tickets with AI F2-031-A053 | 1.0 | 1.0 | |
| F2-031-S054 | Salesforce Service Cloud F2-031 | The system automatically resolves simple issues with AI | automation | resolve simple issues automatically | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system automatically resolves simple issues with AI F2-031-A054 | 0.0 | ||
| F2-031-S055 | Salesforce Service Cloud F2-031 | The system automatically assigns a sentiment score to customer inquiries | automation | assign a sentiment score to customer inquiries | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system automatically assigns a sentiment score to customer inquiries F2-031-A055 | 1.0 | 1.0 | |
| F2-031-S057 | Salesforce Service Cloud F2-031 | The system automatically provides case wrap-up summaries | automation | providing case wrap-up summaries | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system automatically provides case wrap-up summaries F2-031-A057 | 0.0 |
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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id)); CREATE INDEX [idx_features_app_id] ON [features]([app_id]); CREATE INDEX [idx_features_verification] ON [features]([verification]); CREATE INDEX [idx_features_form] ON [features]([form]); CREATE INDEX [idx_features_found_by] ON [features]([found_by]);