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features

The final dataset: one capability statement per row, each with a verbatim excerpt of the archived documentation it rests on. This is release/features.csv.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

form
user-action = 'The system lets …'; automation = 'The system automatically …'.
found_by
Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
verification
confirmed by the verifier; corrected (reworded); or added (missed by both runs).
pipeline_id
Link to the full pipeline record of this statement.
source_sha256
sha256 of the archived plain text the excerpt was checked against.
audited
1 if the row is in the 150-row blind audit sample.
audit_correct
Blind auditor's overall verdict (1 = acceptable as is).

22 rows where app_id = "F2-031", form = "automation" and verification = "confirmed" sorted by feature_id

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found_by 2

  • extract-a 20
  • extract-b 2

verification 1

  • confirmed · 22 ✖

form 1

  • automation · 22 ✖

audit_correct 1

  • 1.0 2

app_id 1

  • Salesforce Service Cloud · 22 ✖
feature_id ▼ app_id statement form excerpt source_url source_file source_sha256 found_by found_by_runs verification pipeline_id audited audit_correct audit_note
F2-031-S006 Salesforce Service Cloud F2-031 The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases automation Recommend relevant knowledge articles based on the current case and similar past cases https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases F2-031-A006 0.0    
F2-031-S007 Salesforce Service Cloud F2-031 The system automatically analyzes customer interactions to identify knowledge gaps automation Automatically analyze customer interactions to identify knowledge gaps https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system automatically analyzes customer interactions to identify knowledge gaps F2-031-A007 1.0 1.0  
F2-031-S008 Salesforce Service Cloud F2-031 The system automatically generates new or updated knowledge articles with AI automation generate new or updated articles with AI https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system automatically generates new or updated knowledge articles with AI F2-031-A008 0.0    
F2-031-S018 Salesforce Service Cloud F2-031 The system automatically handles routine customer tasks with AI agents across channels automation Provide 24/7 support for customers across every channel with AI agents that handle routine tasks with empathy and context https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system automatically handles routine customer tasks with AI agents across channels F2-031-A018 0.0    
F2-031-S019 Salesforce Service Cloud F2-031 The system automatically directs cases to agents using intelligent routing and full customer history automation Automatically direct cases with combined intelligent routing and full customer history https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system automatically directs cases to agents using intelligent routing and full customer history F2-031-A019 0.0    
F2-031-S027 Salesforce Service Cloud F2-031 The system automatically reviews human and AI agent interactions against defined quality standards automation Automatically review 100% of human and AI agent interactions against defined quality standards https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system automatically reviews human and AI agent interactions against defined quality standards F2-031-A027 0.0    
F2-031-S028 Salesforce Service Cloud F2-031 The system automatically surfaces coaching opportunities from reviewed interactions automation surface coaching opportunities https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system automatically surfaces coaching opportunities from reviewed interactions F2-031-A028 0.0    
F2-031-S030 Salesforce Service Cloud F2-031 The system automatically captures customer sentiment and feedback as interactions happen automation capturing sentiment and feedback as it happens https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system automatically captures customer sentiment and feedback as interactions happen F2-031-A030 0.0    
F2-031-S032 Salesforce Service Cloud F2-031 The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer automation independently triggers complex workflows like scheduling appointments and managing orders https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer F2-031-A032 0.0    
F2-031-S033 Salesforce Service Cloud F2-031 The system automatically escalates a case that requires expert assistance to the service team with complete customer context automation When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically escalates a case that requires expert assistance to the service team with complete customer context F2-031-A033 0.0    
F2-031-S035 Salesforce Service Cloud F2-031 The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens automation When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens F2-031-A035 0.0    
F2-031-S036 Salesforce Service Cloud F2-031 The system automatically launches automated support when real-time signals indicate an issue, before a case is opened automation uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically launches automated support when real-time signals indicate an issue, before a case is opened F2-031-A036 0.0    
F2-031-S040 Salesforce Service Cloud F2-031 The system automatically matches each appointment to the right person based on skills, availability, and history automation match every appointment to the right person based on skills, availability, and history https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically matches each appointment to the right person based on skills, availability, and history F2-031-A040 0.0    
F2-031-S042 Salesforce Service Cloud F2-031 The system automatically refines the help agent's responses from every interaction automation It automatically refines how it responds so it can resolve more issues over time https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system automatically refines the help agent's responses from every interaction F2-031-A042 0.0    
F2-031-S049 Salesforce Service Cloud F2-031 The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data automation to send calls to the right reps, prioritize urgent issues https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a a confirmed The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data F2-031-A049 0.0    
F2-031-S050 Salesforce Service Cloud F2-031 The system automatically surfaces caller history to the rep handling a call automation surface caller history instantly https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a a confirmed The system automatically surfaces caller history to the rep handling a call F2-031-A050 0.0    
F2-031-S052 Salesforce Service Cloud F2-031 The system automatically routes tickets automation automates routing https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system automatically routes tickets F2-031-A052 0.0    
F2-031-S054 Salesforce Service Cloud F2-031 The system automatically resolves simple issues with AI automation resolve simple issues automatically https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system automatically resolves simple issues with AI F2-031-A054 0.0    
F2-031-S055 Salesforce Service Cloud F2-031 The system automatically assigns a sentiment score to customer inquiries automation assign a sentiment score to customer inquiries https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system automatically assigns a sentiment score to customer inquiries F2-031-A055 1.0 1.0  
F2-031-S057 Salesforce Service Cloud F2-031 The system automatically provides case wrap-up summaries automation providing case wrap-up summaries https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system automatically provides case wrap-up summaries F2-031-A057 0.0    
F2-031-S062 Salesforce Service Cloud F2-031 The system automatically captures every conversation in the customer record in real time automation ensure every conversation is captured in real time https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-b b confirmed The system automatically captures every conversation in the customer record in real time F2-031-B028 0.0    
F2-031-S065 Salesforce Service Cloud F2-031 The system automatically prioritizes tickets with AI automation It centralizes ticket management, automates routing, and uses AI to categorize, prioritize, and resolve simple issues automatically. https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-b b confirmed The system automatically prioritizes tickets with AI F2-031-B064 0.0    

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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id));
CREATE INDEX [idx_features_app_id] ON [features]([app_id]);
CREATE INDEX [idx_features_verification] ON [features]([verification]);
CREATE INDEX [idx_features_form] ON [features]([form]);
CREATE INDEX [idx_features_found_by] ON [features]([found_by]);
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