features
Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University
- form
- user-action = 'The system lets …'; automation = 'The system automatically …'.
- found_by
- Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
- verification
- confirmed by the verifier; corrected (reworded); or added (missed by both runs).
- pipeline_id
- Link to the full pipeline record of this statement.
- source_sha256
- sha256 of the archived plain text the excerpt was checked against.
- audited
- 1 if the row is in the 150-row blind audit sample.
- audit_correct
- Blind auditor's overall verdict (1 = acceptable as is).
44 rows where app_id = "F2-031" and form = "user-action" sorted by feature_id
This data as json, CSV (advanced)
Suggested facets: source_url, source_file, source_sha256, found_by_runs, audited
| feature_id ▼ | app_id | statement | form | excerpt | source_url | source_file | source_sha256 | found_by | found_by_runs | verification | pipeline_id | audited | audit_correct | audit_note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| F2-031-S001 | Salesforce Service Cloud F2-031 | The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace | user-action | Unify customer context, cases, conversations, and essential tools in one workspace | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace F2-031-A001 | 0.0 | ||
| F2-031-S002 | Salesforce Service Cloud F2-031 | The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels | user-action | Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels F2-031-A002 | 0.0 | ||
| F2-031-S003 | Salesforce Service Cloud F2-031 | The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time | user-action | Monitor rep and AI agent conversations, performance, trends, and handoffs in real time | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time F2-031-A003 | 0.0 | ||
| F2-031-S004 | Salesforce Service Cloud F2-031 | The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge | user-action | Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge F2-031-A004 | 0.0 | ||
| F2-031-S005 | Salesforce Service Cloud F2-031 | The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data | user-action | Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data F2-031-A005 | 0.0 | ||
| F2-031-S009 | Salesforce Service Cloud F2-031 | The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases | user-action | Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases F2-031-A009 | 0.0 | ||
| F2-031-S010 | Salesforce Service Cloud F2-031 | The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool | user-action | AI-powered assistance right inside Slack | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool F2-031-A010 | 0.0 | ||
| F2-031-S011 | Salesforce Service Cloud F2-031 | The system lets a service leader view reports and dashboards on swarming activity and outcomes | user-action | Give service leaders visibility into swarming activity and outcomes | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service leader view reports and dashboards on swarming activity and outcomes F2-031-A011 | 0.0 | ||
| F2-031-S012 | Salesforce Service Cloud F2-031 | The system lets a service rep see the full case history in a unified customer inquiry thread | user-action | By providing service reps with instant access to the full case history | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep see the full case history in a unified customer inquiry thread F2-031-A012 | 0.0 | ||
| F2-031-S013 | Salesforce Service Cloud F2-031 | The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score | user-action | They are provided at-a-glance charts showing exactly how the team is tracking against key goals, like first-contact resolution and customer satisfaction score | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score F2-031-A013 | 0.0 | ||
| F2-031-S014 | Salesforce Service Cloud F2-031 | The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally | user-action | centrally managed interactions, cases, incidents, knowledge, and assets | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally F2-031-A014 | 0.0 | ||
| F2-031-S015 | Salesforce Service Cloud F2-031 | The system lets a field technician receive real-time remote service and access to expert assistance | user-action | real-time remote service and access to expert assistance | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a field technician receive real-time remote service and access to expert assistance F2-031-A015 | 0.0 | ||
| F2-031-S016 | Salesforce Service Cloud F2-031 | The system lets a user view customer and asset data together on one platform | user-action | bringing customer and asset data together on one unified platform | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a user view customer and asset data together on one platform F2-031-A016 | 0.0 | ||
| F2-031-S017 | Salesforce Service Cloud F2-031 | The system lets an employee get conversational resolutions to IT requests where they work | user-action | delivering instant, conversational resolutions for employees, directly where they work | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets an employee get conversational resolutions to IT requests where they work F2-031-A017 | 0.0 | ||
| F2-031-S020 | Salesforce Service Cloud F2-031 | The system lets a customer resolve issues through self-service across digital channels | user-action | Deliver concierge-style self-service across every digital channel | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a customer resolve issues through self-service across digital channels F2-031-A020 | 0.0 | ||
| F2-031-S021 | Salesforce Service Cloud F2-031 | The system lets an administrator build AI agents | user-action | Build AI agents | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets an administrator build AI agents F2-031-A021 | 0.0 | ||
| F2-031-S022 | Salesforce Service Cloud F2-031 | The system lets an administrator manage routing | user-action | manage routing | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets an administrator manage routing F2-031-A022 | 0.0 | ||
| F2-031-S023 | Salesforce Service Cloud F2-031 | The system lets a service rep view cases from every channel in one unified view | user-action | connects every case from every channel into one, unified view | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a service rep view cases from every channel in one unified view F2-031-A023 | 0.0 | ||
| F2-031-S024 | Salesforce Service Cloud F2-031 | The system lets a supervisor forecast staffing demand and plan capacity | user-action | native forecasting and capacity planning | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor forecast staffing demand and plan capacity F2-031-A024 | 1.0 | 1.0 | Supervisor role not named in this section; excerpt is a fragment. |
| F2-031-S025 | Salesforce Service Cloud F2-031 | The system lets a supervisor build schedules for service reps | user-action | Build smarter schedules | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor build schedules for service reps F2-031-A025 | 0.0 | ||
| F2-031-S026 | Salesforce Service Cloud F2-031 | The system lets a supervisor track attendance | user-action | track attendance | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor track attendance F2-031-A026 | 0.0 | ||
| F2-031-S029 | Salesforce Service Cloud F2-031 | The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics | user-action | Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics F2-031-A029 | 0.0 | ||
| F2-031-S031 | Salesforce Service Cloud F2-031 | The system lets a user survey employees and customers | user-action | Survey employees and customers to surface trends | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a user survey employees and customers F2-031-A031 | 0.0 | ||
| F2-031-S034 | Salesforce Service Cloud F2-031 | The system lets a customer search and chat through a single prompt bar | user-action | a single prompt bar for search and chat | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer search and chat through a single prompt bar F2-031-A034 | 0.0 | ||
| F2-031-S037 | Salesforce Service Cloud F2-031 | The system lets a customer find answers and solve issues themselves with knowledge articles | user-action | Help customers answer commonly asked questions and solve issues themselves with knowledge articles | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer find answers and solve issues themselves with knowledge articles F2-031-A037 | 0.0 | ||
| F2-031-S038 | Salesforce Service Cloud F2-031 | The system lets a customer book appointments on their own | user-action | Let customers book, reschedule, and manage appointments on their own terms | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer book appointments on their own F2-031-A038 | 0.0 | ||
| F2-031-S039 | Salesforce Service Cloud F2-031 | The system lets a customer reschedule appointments on their own | user-action | Let customers book, reschedule, and manage appointments on their own terms | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer reschedule appointments on their own F2-031-A039 | 0.0 | ||
| F2-031-S041 | Salesforce Service Cloud F2-031 | The system lets an administrator set up the help agent with guided, no-code setup | user-action | guided, no-code setup in Salesforce or Slack | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator set up the help agent with guided, no-code setup F2-031-A041 | 0.0 | ||
| F2-031-S043 | Salesforce Service Cloud F2-031 | The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop | user-action | build and launch a branded customer service portal with prebuilt templates and easy-to-use, drag-and-drop functionality | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop F2-031-A043 | 0.0 | ||
| F2-031-S044 | Salesforce Service Cloud F2-031 | The system lets an administrator publish the customer service portal as a mobile app for iOS and Android | user-action | Transform your customer service portal into a pixel-perfect mobile app for iOS and Android | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator publish the customer service portal as a mobile app for iOS and Android F2-031-A044 | 0.0 | ||
| F2-031-S045 | Salesforce Service Cloud F2-031 | The system lets an administrator connect an existing external cloud telephony provider to the service workspace | user-action | Connect your existing CCaaS provider with a range of out-of-the-box integrations | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets an administrator connect an existing external cloud telephony provider to the service workspace F2-031-A045 | 1.0 | 1.0 | Role 'administrator' not named in source. |
| F2-031-S046 | Salesforce Service Cloud F2-031 | The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone | user-action | Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone F2-031-A046 | 0.0 | ||
| F2-031-S047 | Salesforce Service Cloud F2-031 | The system lets a service rep see a unified customer view across all phone and digital channels | user-action | Service reps have a unified customer view across all phone and digital channels | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a service rep see a unified customer view across all phone and digital channels F2-031-A047 | 0.0 | ||
| F2-031-S048 | Salesforce Service Cloud F2-031 | The system lets a service rep see phone calls as data in the agent workspace | user-action | Phone Calls as Data in the Agent Workspace | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a service rep see phone calls as data in the agent workspace F2-031-A048 | 0.0 | ||
| F2-031-S051 | Salesforce Service Cloud F2-031 | The system lets a supervisor view activity across all channels | user-action | Supervisors can have visibility across all channels | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | a | confirmed | The system lets a supervisor view activity across all channels F2-031-A051 | 0.0 | ||
| F2-031-S056 | Salesforce Service Cloud F2-031 | The system lets a service rep manage multiple records on a single screen in a tab-based workspace | user-action | A tab-based service console workspace allows users to manage multiple records on a single screen | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system lets a service rep manage multiple records on a single screen in a tab-based workspace F2-031-A056 | 0.0 | ||
| F2-031-S058 | Salesforce Service Cloud F2-031 | The system lets a customer send photos, videos, and audio in addition to text | user-action | Customers can send photos, videos, and audio in addition to text | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system lets a customer send photos, videos, and audio in addition to text F2-031-A058 | 0.0 | ||
| F2-031-S059 | Salesforce Service Cloud F2-031 | The system lets a manager customize the service dashboard by selecting metrics, reports, and data visualizations for specific teams or individuals | user-action | The Agentforce for Service dashboard can be customized by selecting metrics, reports, and data visualizations for specific teams or individuals | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system lets a manager customize the service dashboard by selecting metrics, reports, and data visualizations for specific teams or individuals F2-031-A059 | 0.0 | ||
| F2-031-S060 | Salesforce Service Cloud F2-031 | The system lets a user set up real-time alerts on the service dashboard | user-action | set up real-time alerts | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-a | both | confirmed | The system lets a user set up real-time alerts on the service dashboard F2-031-A060 | 0.0 | ||
| F2-031-S061 | Salesforce Service Cloud F2-031 | The system lets a service rep collaborate internally within the case record | user-action | allows for seamless internal collaboration directly within the record | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-b | b | confirmed | The system lets a service rep collaborate internally within the case record F2-031-B020 | 0.0 | ||
| F2-031-S063 | Salesforce Service Cloud F2-031 | The system lets an administrator build AI voice agents that serve customers | user-action | Build AI voice agents that sound human and serve customers autonomously 24/7. | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-b | b | confirmed | The system lets an administrator build AI voice agents that serve customers F2-031-B042 | 0.0 | ||
| F2-031-S064 | Salesforce Service Cloud F2-031 | The system lets an administrator deploy an AI help agent across voice, web, portals, SMS, and WhatsApp | user-action | deploys across voice, web, portals, SMS, and WhatsApp. | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-b | b | confirmed | The system lets an administrator deploy an AI help agent across voice, web, portals, SMS, and WhatsApp F2-031-B044 | 0.0 | ||
| F2-031-S066 | Salesforce Service Cloud F2-031 | The system lets a service rep share an AI-generated reply with one click or edit it before sending | user-action | Reps can share replies with a single click or edit them before sending. | https://www.salesforce.com/service/support-ticketing-tools-systems/ | 09.txt | 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 | extract-b | b | confirmed | The system lets a service rep share an AI-generated reply with one click or edit it before sending F2-031-B073 | 0.0 | ||
| F2-031-S067 | Salesforce Service Cloud F2-031 | The system lets a supervisor deliver targeted, personalized feedback to service reps based on reviewed interactions | user-action | deliver targeted, personalized feedback | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | verifier | neither | added | F2-031-M001 | 1.0 | 0.0 | Source says the system delivers feedback automatically; 'supervisor' role invented. |
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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id)); CREATE INDEX [idx_features_app_id] ON [features]([app_id]); CREATE INDEX [idx_features_verification] ON [features]([verification]); CREATE INDEX [idx_features_form] ON [features]([form]); CREATE INDEX [idx_features_found_by] ON [features]([found_by]);