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features

The final dataset: one capability statement per row, each with a verbatim excerpt of the archived documentation it rests on. This is release/features.csv.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

form
user-action = 'The system lets …'; automation = 'The system automatically …'.
found_by
Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
verification
confirmed by the verifier; corrected (reworded); or added (missed by both runs).
pipeline_id
Link to the full pipeline record of this statement.
source_sha256
sha256 of the archived plain text the excerpt was checked against.
audited
1 if the row is in the 150-row blind audit sample.
audit_correct
Blind auditor's overall verdict (1 = acceptable as is).

39 rows where app_id = "F2-031", form = "user-action" and found_by = "extract-a" sorted by feature_id

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verification 1

  • confirmed 39

found_by 1

  • extract-a · 39 ✖

form 1

  • user-action · 39 ✖

audit_correct 1

  • 1.0 2

app_id 1

  • Salesforce Service Cloud · 39 ✖
feature_id ▼ app_id statement form excerpt source_url source_file source_sha256 found_by found_by_runs verification pipeline_id audited audit_correct audit_note
F2-031-S001 Salesforce Service Cloud F2-031 The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace user-action Unify customer context, cases, conversations, and essential tools in one workspace https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace F2-031-A001 0.0    
F2-031-S002 Salesforce Service Cloud F2-031 The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels user-action Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels F2-031-A002 0.0    
F2-031-S003 Salesforce Service Cloud F2-031 The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time user-action Monitor rep and AI agent conversations, performance, trends, and handoffs in real time https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time F2-031-A003 0.0    
F2-031-S004 Salesforce Service Cloud F2-031 The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge user-action Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge F2-031-A004 0.0    
F2-031-S005 Salesforce Service Cloud F2-031 The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data user-action Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data F2-031-A005 0.0    
F2-031-S009 Salesforce Service Cloud F2-031 The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases user-action Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases F2-031-A009 0.0    
F2-031-S010 Salesforce Service Cloud F2-031 The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool user-action AI-powered assistance right inside Slack https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool F2-031-A010 0.0    
F2-031-S011 Salesforce Service Cloud F2-031 The system lets a service leader view reports and dashboards on swarming activity and outcomes user-action Give service leaders visibility into swarming activity and outcomes https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service leader view reports and dashboards on swarming activity and outcomes F2-031-A011 0.0    
F2-031-S012 Salesforce Service Cloud F2-031 The system lets a service rep see the full case history in a unified customer inquiry thread user-action By providing service reps with instant access to the full case history https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a service rep see the full case history in a unified customer inquiry thread F2-031-A012 0.0    
F2-031-S013 Salesforce Service Cloud F2-031 The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score user-action They are provided at-a-glance charts showing exactly how the team is tracking against key goals, like first-contact resolution and customer satisfaction score https://www.salesforce.com/service/cloud/ 04.txt 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 extract-a both confirmed The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score F2-031-A013 0.0    
F2-031-S014 Salesforce Service Cloud F2-031 The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally user-action centrally managed interactions, cases, incidents, knowledge, and assets https://www.salesforce.com/service/ 02.txt 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 extract-a both confirmed The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally F2-031-A014 0.0    
F2-031-S015 Salesforce Service Cloud F2-031 The system lets a field technician receive real-time remote service and access to expert assistance user-action real-time remote service and access to expert assistance https://www.salesforce.com/service/ 02.txt 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 extract-a both confirmed The system lets a field technician receive real-time remote service and access to expert assistance F2-031-A015 0.0    
F2-031-S016 Salesforce Service Cloud F2-031 The system lets a user view customer and asset data together on one platform user-action bringing customer and asset data together on one unified platform https://www.salesforce.com/service/ 02.txt 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 extract-a both confirmed The system lets a user view customer and asset data together on one platform F2-031-A016 0.0    
F2-031-S017 Salesforce Service Cloud F2-031 The system lets an employee get conversational resolutions to IT requests where they work user-action delivering instant, conversational resolutions for employees, directly where they work https://www.salesforce.com/service/ 02.txt 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 extract-a both confirmed The system lets an employee get conversational resolutions to IT requests where they work F2-031-A017 0.0    
F2-031-S020 Salesforce Service Cloud F2-031 The system lets a customer resolve issues through self-service across digital channels user-action Deliver concierge-style self-service across every digital channel https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a customer resolve issues through self-service across digital channels F2-031-A020 0.0    
F2-031-S021 Salesforce Service Cloud F2-031 The system lets an administrator build AI agents user-action Build AI agents https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets an administrator build AI agents F2-031-A021 0.0    
F2-031-S022 Salesforce Service Cloud F2-031 The system lets an administrator manage routing user-action manage routing https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets an administrator manage routing F2-031-A022 0.0    
F2-031-S023 Salesforce Service Cloud F2-031 The system lets a service rep view cases from every channel in one unified view user-action connects every case from every channel into one, unified view https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a service rep view cases from every channel in one unified view F2-031-A023 0.0    
F2-031-S024 Salesforce Service Cloud F2-031 The system lets a supervisor forecast staffing demand and plan capacity user-action native forecasting and capacity planning https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a supervisor forecast staffing demand and plan capacity F2-031-A024 1.0 1.0 Supervisor role not named in this section; excerpt is a fragment.
F2-031-S025 Salesforce Service Cloud F2-031 The system lets a supervisor build schedules for service reps user-action Build smarter schedules https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a supervisor build schedules for service reps F2-031-A025 0.0    
F2-031-S026 Salesforce Service Cloud F2-031 The system lets a supervisor track attendance user-action track attendance https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a supervisor track attendance F2-031-A026 0.0    
F2-031-S029 Salesforce Service Cloud F2-031 The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics user-action Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics F2-031-A029 0.0    
F2-031-S031 Salesforce Service Cloud F2-031 The system lets a user survey employees and customers user-action Survey employees and customers to surface trends https://www.salesforce.com/service/contact-center/ 05.txt 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 extract-a both confirmed The system lets a user survey employees and customers F2-031-A031 0.0    
F2-031-S034 Salesforce Service Cloud F2-031 The system lets a customer search and chat through a single prompt bar user-action a single prompt bar for search and chat https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets a customer search and chat through a single prompt bar F2-031-A034 0.0    
F2-031-S037 Salesforce Service Cloud F2-031 The system lets a customer find answers and solve issues themselves with knowledge articles user-action Help customers answer commonly asked questions and solve issues themselves with knowledge articles https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets a customer find answers and solve issues themselves with knowledge articles F2-031-A037 0.0    
F2-031-S038 Salesforce Service Cloud F2-031 The system lets a customer book appointments on their own user-action Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets a customer book appointments on their own F2-031-A038 0.0    
F2-031-S039 Salesforce Service Cloud F2-031 The system lets a customer reschedule appointments on their own user-action Let customers book, reschedule, and manage appointments on their own terms https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets a customer reschedule appointments on their own F2-031-A039 0.0    
F2-031-S041 Salesforce Service Cloud F2-031 The system lets an administrator set up the help agent with guided, no-code setup user-action guided, no-code setup in Salesforce or Slack https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets an administrator set up the help agent with guided, no-code setup F2-031-A041 0.0    
F2-031-S043 Salesforce Service Cloud F2-031 The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop user-action build and launch a branded customer service portal with prebuilt templates and easy-to-use, drag-and-drop functionality https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop F2-031-A043 0.0    
F2-031-S044 Salesforce Service Cloud F2-031 The system lets an administrator publish the customer service portal as a mobile app for iOS and Android user-action Transform your customer service portal into a pixel-perfect mobile app for iOS and Android https://www.salesforce.com/service/customer-self-service/ 07.txt 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b extract-a both confirmed The system lets an administrator publish the customer service portal as a mobile app for iOS and Android F2-031-A044 0.0    
F2-031-S045 Salesforce Service Cloud F2-031 The system lets an administrator connect an existing external cloud telephony provider to the service workspace user-action Connect your existing CCaaS provider with a range of out-of-the-box integrations https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a both confirmed The system lets an administrator connect an existing external cloud telephony provider to the service workspace F2-031-A045 1.0 1.0 Role 'administrator' not named in source.
F2-031-S046 Salesforce Service Cloud F2-031 The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone user-action Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a both confirmed The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone F2-031-A046 0.0    
F2-031-S047 Salesforce Service Cloud F2-031 The system lets a service rep see a unified customer view across all phone and digital channels user-action Service reps have a unified customer view across all phone and digital channels https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a both confirmed The system lets a service rep see a unified customer view across all phone and digital channels F2-031-A047 0.0    
F2-031-S048 Salesforce Service Cloud F2-031 The system lets a service rep see phone calls as data in the agent workspace user-action Phone Calls as Data in the Agent Workspace https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a both confirmed The system lets a service rep see phone calls as data in the agent workspace F2-031-A048 0.0    
F2-031-S051 Salesforce Service Cloud F2-031 The system lets a supervisor view activity across all channels user-action Supervisors can have visibility across all channels https://www.salesforce.com/service/call-center-integration/ 08.txt acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 extract-a a confirmed The system lets a supervisor view activity across all channels F2-031-A051 0.0    
F2-031-S056 Salesforce Service Cloud F2-031 The system lets a service rep manage multiple records on a single screen in a tab-based workspace user-action A tab-based service console workspace allows users to manage multiple records on a single screen https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system lets a service rep manage multiple records on a single screen in a tab-based workspace F2-031-A056 0.0    
F2-031-S058 Salesforce Service Cloud F2-031 The system lets a customer send photos, videos, and audio in addition to text user-action Customers can send photos, videos, and audio in addition to text https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system lets a customer send photos, videos, and audio in addition to text F2-031-A058 0.0    
F2-031-S059 Salesforce Service Cloud F2-031 The system lets a manager customize the service dashboard by selecting metrics, reports, and data visualizations for specific teams or individuals user-action The Agentforce for Service dashboard can be customized by selecting metrics, reports, and data visualizations for specific teams or individuals https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system lets a manager customize the service dashboard by selecting metrics, reports, and data visualizations for specific teams or individuals F2-031-A059 0.0    
F2-031-S060 Salesforce Service Cloud F2-031 The system lets a user set up real-time alerts on the service dashboard user-action set up real-time alerts https://www.salesforce.com/service/support-ticketing-tools-systems/ 09.txt 5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8 extract-a both confirmed The system lets a user set up real-time alerts on the service dashboard F2-031-A060 0.0    

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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id));
CREATE INDEX [idx_features_app_id] ON [features]([app_id]);
CREATE INDEX [idx_features_verification] ON [features]([verification]);
CREATE INDEX [idx_features_form] ON [features]([form]);
CREATE INDEX [idx_features_found_by] ON [features]([found_by]);
Powered by Datasette · Queries took 935.092ms · Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University