features
Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University
- form
- user-action = 'The system lets …'; automation = 'The system automatically …'.
- found_by
- Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
- verification
- confirmed by the verifier; corrected (reworded); or added (missed by both runs).
- pipeline_id
- Link to the full pipeline record of this statement.
- source_sha256
- sha256 of the archived plain text the excerpt was checked against.
- audited
- 1 if the row is in the 150-row blind audit sample.
- audit_correct
- Blind auditor's overall verdict (1 = acceptable as is).
59 rows where app_id = "F2-031", found_by = "extract-a" and verification = "confirmed" sorted by feature_id
This data as json, CSV (advanced)
Suggested facets: source_url, source_file, source_sha256, found_by_runs, audited, audit_note
form 2
- user-action 39
- automation 20
verification 1
- confirmed · 59 ✖
found_by 1
- extract-a · 59 ✖
audit_correct 1
- 1.0 4
app_id 1
- Salesforce Service Cloud · 59 ✖
| feature_id ▼ | app_id | statement | form | excerpt | source_url | source_file | source_sha256 | found_by | found_by_runs | verification | pipeline_id | audited | audit_correct | audit_note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| F2-031-S001 | Salesforce Service Cloud F2-031 | The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace | user-action | Unify customer context, cases, conversations, and essential tools in one workspace | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace F2-031-A001 | 0.0 | ||
| F2-031-S002 | Salesforce Service Cloud F2-031 | The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels | user-action | Accelerate rep productivity with dynamic, turn-by-turn plans, Agentforce actions, and real-time guidance across all channels including live messaging, voice, and case records | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep follow AI-generated turn-by-turn plans and real-time guidance across channels F2-031-A002 | 0.0 | ||
| F2-031-S003 | Salesforce Service Cloud F2-031 | The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time | user-action | Monitor rep and AI agent conversations, performance, trends, and handoffs in real time | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service leader monitor rep and AI agent conversations, performance, trends, and handoffs in real time F2-031-A003 | 0.0 | ||
| F2-031-S004 | Salesforce Service Cloud F2-031 | The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge | user-action | Create AI-generated replies grounded in customer context, structured and unstructured data, and organizational knowledge | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep create AI-generated replies grounded in customer context and organizational knowledge F2-031-A004 | 0.0 | ||
| F2-031-S005 | Salesforce Service Cloud F2-031 | The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data | user-action | Ground AI responses in unified organizational knowledge from multiple sources, including external unstructured content and third-party data | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep get AI responses grounded in organizational knowledge from multiple sources, including third-party data F2-031-A005 | 0.0 | ||
| F2-031-S006 | Salesforce Service Cloud F2-031 | The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases | automation | Recommend relevant knowledge articles based on the current case and similar past cases | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically recommends relevant knowledge articles to a service rep based on the current case and similar past cases F2-031-A006 | 0.0 | ||
| F2-031-S007 | Salesforce Service Cloud F2-031 | The system automatically analyzes customer interactions to identify knowledge gaps | automation | Automatically analyze customer interactions to identify knowledge gaps | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically analyzes customer interactions to identify knowledge gaps F2-031-A007 | 1.0 | 1.0 | |
| F2-031-S008 | Salesforce Service Cloud F2-031 | The system automatically generates new or updated knowledge articles with AI | automation | generate new or updated articles with AI | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system automatically generates new or updated knowledge articles with AI F2-031-A008 | 0.0 | ||
| F2-031-S009 | Salesforce Service Cloud F2-031 | The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases | user-action | Enable service reps to connect with subject matter experts in Slack and resolve complex cases without leaving their workspace | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep connect with subject matter experts in an external team-chat tool to resolve complex cases F2-031-A009 | 0.0 | ||
| F2-031-S010 | Salesforce Service Cloud F2-031 | The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool | user-action | AI-powered assistance right inside Slack | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep get AI-powered assistance with case data and knowledge inside an external team-chat tool F2-031-A010 | 0.0 | ||
| F2-031-S011 | Salesforce Service Cloud F2-031 | The system lets a service leader view reports and dashboards on swarming activity and outcomes | user-action | Give service leaders visibility into swarming activity and outcomes | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service leader view reports and dashboards on swarming activity and outcomes F2-031-A011 | 0.0 | ||
| F2-031-S012 | Salesforce Service Cloud F2-031 | The system lets a service rep see the full case history in a unified customer inquiry thread | user-action | By providing service reps with instant access to the full case history | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a service rep see the full case history in a unified customer inquiry thread F2-031-A012 | 0.0 | ||
| F2-031-S013 | Salesforce Service Cloud F2-031 | The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score | user-action | They are provided at-a-glance charts showing exactly how the team is tracking against key goals, like first-contact resolution and customer satisfaction score | https://www.salesforce.com/service/cloud/ | 04.txt | 3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680 | extract-a | both | confirmed | The system lets a manager view reports and dashboards of team performance against goals such as first-contact resolution and customer satisfaction score F2-031-A013 | 0.0 | ||
| F2-031-S014 | Salesforce Service Cloud F2-031 | The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally | user-action | centrally managed interactions, cases, incidents, knowledge, and assets | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a service rep manage interactions, cases, incidents, knowledge, and assets centrally F2-031-A014 | 0.0 | ||
| F2-031-S015 | Salesforce Service Cloud F2-031 | The system lets a field technician receive real-time remote service and access to expert assistance | user-action | real-time remote service and access to expert assistance | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a field technician receive real-time remote service and access to expert assistance F2-031-A015 | 0.0 | ||
| F2-031-S016 | Salesforce Service Cloud F2-031 | The system lets a user view customer and asset data together on one platform | user-action | bringing customer and asset data together on one unified platform | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets a user view customer and asset data together on one platform F2-031-A016 | 0.0 | ||
| F2-031-S017 | Salesforce Service Cloud F2-031 | The system lets an employee get conversational resolutions to IT requests where they work | user-action | delivering instant, conversational resolutions for employees, directly where they work | https://www.salesforce.com/service/ | 02.txt | 4d81186541266ab97e8acbfa9d2a5c5424c436f7596ddf96a370d40446167e44 | extract-a | both | confirmed | The system lets an employee get conversational resolutions to IT requests where they work F2-031-A017 | 0.0 | ||
| F2-031-S018 | Salesforce Service Cloud F2-031 | The system automatically handles routine customer tasks with AI agents across channels | automation | Provide 24/7 support for customers across every channel with AI agents that handle routine tasks with empathy and context | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically handles routine customer tasks with AI agents across channels F2-031-A018 | 0.0 | ||
| F2-031-S019 | Salesforce Service Cloud F2-031 | The system automatically directs cases to agents using intelligent routing and full customer history | automation | Automatically direct cases with combined intelligent routing and full customer history | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically directs cases to agents using intelligent routing and full customer history F2-031-A019 | 0.0 | ||
| F2-031-S020 | Salesforce Service Cloud F2-031 | The system lets a customer resolve issues through self-service across digital channels | user-action | Deliver concierge-style self-service across every digital channel | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a customer resolve issues through self-service across digital channels F2-031-A020 | 0.0 | ||
| F2-031-S021 | Salesforce Service Cloud F2-031 | The system lets an administrator build AI agents | user-action | Build AI agents | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets an administrator build AI agents F2-031-A021 | 0.0 | ||
| F2-031-S022 | Salesforce Service Cloud F2-031 | The system lets an administrator manage routing | user-action | manage routing | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets an administrator manage routing F2-031-A022 | 0.0 | ||
| F2-031-S023 | Salesforce Service Cloud F2-031 | The system lets a service rep view cases from every channel in one unified view | user-action | connects every case from every channel into one, unified view | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a service rep view cases from every channel in one unified view F2-031-A023 | 0.0 | ||
| F2-031-S024 | Salesforce Service Cloud F2-031 | The system lets a supervisor forecast staffing demand and plan capacity | user-action | native forecasting and capacity planning | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor forecast staffing demand and plan capacity F2-031-A024 | 1.0 | 1.0 | Supervisor role not named in this section; excerpt is a fragment. |
| F2-031-S025 | Salesforce Service Cloud F2-031 | The system lets a supervisor build schedules for service reps | user-action | Build smarter schedules | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor build schedules for service reps F2-031-A025 | 0.0 | ||
| F2-031-S026 | Salesforce Service Cloud F2-031 | The system lets a supervisor track attendance | user-action | track attendance | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor track attendance F2-031-A026 | 0.0 | ||
| F2-031-S027 | Salesforce Service Cloud F2-031 | The system automatically reviews human and AI agent interactions against defined quality standards | automation | Automatically review 100% of human and AI agent interactions against defined quality standards | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically reviews human and AI agent interactions against defined quality standards F2-031-A027 | 0.0 | ||
| F2-031-S028 | Salesforce Service Cloud F2-031 | The system automatically surfaces coaching opportunities from reviewed interactions | automation | surface coaching opportunities | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically surfaces coaching opportunities from reviewed interactions F2-031-A028 | 0.0 | ||
| F2-031-S029 | Salesforce Service Cloud F2-031 | The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics | user-action | Use real-time adherence and analytics to spot trends and proactively adjust agent status, queues, and skill assignments based on live signals | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a supervisor adjust agent status, queues, and skill assignments using real-time adherence and analytics F2-031-A029 | 0.0 | ||
| F2-031-S030 | Salesforce Service Cloud F2-031 | The system automatically captures customer sentiment and feedback as interactions happen | automation | capturing sentiment and feedback as it happens | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system automatically captures customer sentiment and feedback as interactions happen F2-031-A030 | 0.0 | ||
| F2-031-S031 | Salesforce Service Cloud F2-031 | The system lets a user survey employees and customers | user-action | Survey employees and customers to surface trends | https://www.salesforce.com/service/contact-center/ | 05.txt | 2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345 | extract-a | both | confirmed | The system lets a user survey employees and customers F2-031-A031 | 0.0 | ||
| F2-031-S032 | Salesforce Service Cloud F2-031 | The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer | automation | independently triggers complex workflows like scheduling appointments and managing orders | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically triggers workflows such as scheduling appointments and managing orders on behalf of a customer F2-031-A032 | 0.0 | ||
| F2-031-S033 | Salesforce Service Cloud F2-031 | The system automatically escalates a case that requires expert assistance to the service team with complete customer context | automation | When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically escalates a case that requires expert assistance to the service team with complete customer context F2-031-A033 | 0.0 | ||
| F2-031-S034 | Salesforce Service Cloud F2-031 | The system lets a customer search and chat through a single prompt bar | user-action | a single prompt bar for search and chat | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer search and chat through a single prompt bar F2-031-A034 | 0.0 | ||
| F2-031-S035 | Salesforce Service Cloud F2-031 | The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens | automation | When disruptions happen, like a canceled flight, Casey automatically offers real-time support and takes immediate action to rebook | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically offers real-time support and rebooks a customer when a disruption such as a canceled flight happens F2-031-A035 | 0.0 | ||
| F2-031-S036 | Salesforce Service Cloud F2-031 | The system automatically launches automated support when real-time signals indicate an issue, before a case is opened | automation | uses real-time signals to spot issues and launch automated support instantly, before a case is ever opened | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically launches automated support when real-time signals indicate an issue, before a case is opened F2-031-A036 | 0.0 | ||
| F2-031-S037 | Salesforce Service Cloud F2-031 | The system lets a customer find answers and solve issues themselves with knowledge articles | user-action | Help customers answer commonly asked questions and solve issues themselves with knowledge articles | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer find answers and solve issues themselves with knowledge articles F2-031-A037 | 0.0 | ||
| F2-031-S038 | Salesforce Service Cloud F2-031 | The system lets a customer book appointments on their own | user-action | Let customers book, reschedule, and manage appointments on their own terms | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer book appointments on their own F2-031-A038 | 0.0 | ||
| F2-031-S039 | Salesforce Service Cloud F2-031 | The system lets a customer reschedule appointments on their own | user-action | Let customers book, reschedule, and manage appointments on their own terms | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets a customer reschedule appointments on their own F2-031-A039 | 0.0 | ||
| F2-031-S040 | Salesforce Service Cloud F2-031 | The system automatically matches each appointment to the right person based on skills, availability, and history | automation | match every appointment to the right person based on skills, availability, and history | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically matches each appointment to the right person based on skills, availability, and history F2-031-A040 | 0.0 | ||
| F2-031-S041 | Salesforce Service Cloud F2-031 | The system lets an administrator set up the help agent with guided, no-code setup | user-action | guided, no-code setup in Salesforce or Slack | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator set up the help agent with guided, no-code setup F2-031-A041 | 0.0 | ||
| F2-031-S042 | Salesforce Service Cloud F2-031 | The system automatically refines the help agent's responses from every interaction | automation | It automatically refines how it responds so it can resolve more issues over time | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system automatically refines the help agent's responses from every interaction F2-031-A042 | 0.0 | ||
| F2-031-S043 | Salesforce Service Cloud F2-031 | The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop | user-action | build and launch a branded customer service portal with prebuilt templates and easy-to-use, drag-and-drop functionality | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator build and launch a branded customer service portal using templates and drag-and-drop F2-031-A043 | 0.0 | ||
| F2-031-S044 | Salesforce Service Cloud F2-031 | The system lets an administrator publish the customer service portal as a mobile app for iOS and Android | user-action | Transform your customer service portal into a pixel-perfect mobile app for iOS and Android | https://www.salesforce.com/service/customer-self-service/ | 07.txt | 8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b | extract-a | both | confirmed | The system lets an administrator publish the customer service portal as a mobile app for iOS and Android F2-031-A044 | 0.0 | ||
| F2-031-S045 | Salesforce Service Cloud F2-031 | The system lets an administrator connect an existing external cloud telephony provider to the service workspace | user-action | Connect your existing CCaaS provider with a range of out-of-the-box integrations | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets an administrator connect an existing external cloud telephony provider to the service workspace F2-031-A045 | 1.0 | 1.0 | Role 'administrator' not named in source. |
| F2-031-S046 | Salesforce Service Cloud F2-031 | The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone | user-action | Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone F2-031-A046 | 0.0 | ||
| F2-031-S047 | Salesforce Service Cloud F2-031 | The system lets a service rep see a unified customer view across all phone and digital channels | user-action | Service reps have a unified customer view across all phone and digital channels | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a service rep see a unified customer view across all phone and digital channels F2-031-A047 | 0.0 | ||
| F2-031-S048 | Salesforce Service Cloud F2-031 | The system lets a service rep see phone calls as data in the agent workspace | user-action | Phone Calls as Data in the Agent Workspace | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | both | confirmed | The system lets a service rep see phone calls as data in the agent workspace F2-031-A048 | 0.0 | ||
| F2-031-S049 | Salesforce Service Cloud F2-031 | The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data | automation | to send calls to the right reps, prioritize urgent issues | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | a | confirmed | The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data F2-031-A049 | 0.0 | ||
| F2-031-S050 | Salesforce Service Cloud F2-031 | The system automatically surfaces caller history to the rep handling a call | automation | surface caller history instantly | https://www.salesforce.com/service/call-center-integration/ | 08.txt | acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4 | extract-a | a | confirmed | The system automatically surfaces caller history to the rep handling a call F2-031-A050 | 0.0 |
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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id)); CREATE INDEX [idx_features_app_id] ON [features]([app_id]); CREATE INDEX [idx_features_verification] ON [features]([verification]); CREATE INDEX [idx_features_form] ON [features]([form]); CREATE INDEX [idx_features_found_by] ON [features]([found_by]);