features

The final dataset: one capability statement per row, each with a verbatim excerpt of the archived documentation it rests on. This is release/features.csv.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

form
user-action = 'The system lets …'; automation = 'The system automatically …'.
found_by
Which blind run's wording was kept (the other run may also have found it), or verifier/adjudicator for added capabilities.
verification
confirmed by the verifier; corrected (reworded); or added (missed by both runs).
pipeline_id
Link to the full pipeline record of this statement.
source_sha256
sha256 of the archived plain text the excerpt was checked against.
audited
1 if the row is in the 150-row blind audit sample.
audit_correct
Blind auditor's overall verdict (1 = acceptable as is).

133 rows where app_id = "F2-043", found_by = "extract-a" and verification = "confirmed" sorted by feature_id

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Suggested facets: source_url, source_file, source_sha256, found_by_runs, audited, audit_note

form 2

verification 1

  • confirmed · 133 ✖

found_by 1

  • extract-a · 133 ✖

audit_correct 1

app_id 1

  • ServiceNow IT Service Management · 133 ✖
feature_id ▼ app_id statement form excerpt source_url source_file source_sha256 found_by found_by_runs verification pipeline_id audited audit_correct audit_note
F2-043-S001 ServiceNow IT Service Management F2-043 The system lets a user propose an incident as a major incident candidate user-action Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system lets a user propose an incident as a major incident candidate F2-043-A001 0.0    
F2-043-S002 ServiceNow IT Service Management F2-043 The system automatically marks an incident as a major incident candidate based on major incident trigger rules automation Mark an incident as a major incident candidate based on the major incident trigger rules https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system automatically marks an incident as a major incident candidate based on major incident trigger rules F2-043-A002 0.0    
F2-043-S003 ServiceNow IT Service Management F2-043 The system lets a major incident manager promote a candidate to a major incident user-action Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system lets a major incident manager promote a candidate to a major incident F2-043-A003 0.0    
F2-043-S004 ServiceNow IT Service Management F2-043 The system lets a major incident manager create a new major incident user-action Create a new major incident by clicking Create Major Incident from the left navigation pane https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system lets a major incident manager create a new major incident F2-043-A004 0.0    
F2-043-S005 ServiceNow IT Service Management F2-043 The system lets a major incident manager promote an incident to a major incident without going through the proposal process user-action Promote an incident to a major incident without going through the proposal process https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system lets a major incident manager promote an incident to a major incident without going through the proposal process F2-043-A005 0.0    
F2-043-S006 ServiceNow IT Service Management F2-043 The system lets a user define communication plans associated with a major incident based on pre-defined conditions user-action you can define communication plans that are associated with a major incident based on pre-defined conditions https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system lets a user define communication plans associated with a major incident based on pre-defined conditions F2-043-A006 0.0    
F2-043-S007 ServiceNow IT Service Management F2-043 The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions automation communication plans and related communication tasks are created for a major incident based on the communication plan definitions https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content 01.txt 26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693 extract-a both confirmed The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions F2-043-A007 0.0    
F2-043-S008 ServiceNow IT Service Management F2-043 The system lets a user request catalog items and have them fulfilled based on defined flows user-action Request Management allows catalog items to be requested and fulfilled based on defined flows https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/JBmRvTYBcQDe2ZgW3KmPQQ/content 02.txt 6bf68fb89649e80b3138a367d2fd7b75c967fc49f555731cf79165c03073de88 extract-a both confirmed The system lets a user request catalog items and have them fulfilled based on defined flows F2-043-A008 0.0    
F2-043-S009 ServiceNow IT Service Management F2-043 The system lets a user create approval policies for a change request user-action create the approval policies as required to meet https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content 03.txt 9fa6c5840d51d4f458bbc4fcf1df3cfe603a5e74ff80a2fc59c2c09af5ea4f4d extract-a both confirmed The system lets a user create approval policies for a change request F2-043-A009 0.0    
F2-043-S010 ServiceNow IT Service Management F2-043 The system lets a user record problems user-action record problems https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a user record problems F2-043-A010 0.0    
F2-043-S011 ServiceNow IT Service Management F2-043 The system lets an agent add multiple incidents to a problem user-action Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets an agent add multiple incidents to a problem F2-043-A011 0.0    
F2-043-S012 ServiceNow IT Service Management F2-043 The system lets a user assign a problem to the appropriate group user-action assign them to the appropriate groups https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a user assign a problem to the appropriate group F2-043-A013 0.0    
F2-043-S013 ServiceNow IT Service Management F2-043 The system lets a user mark a problem as a duplicate of an existing problem to close it user-action Mark this problem as a duplicate of an existing problem to close the problem https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a user mark a problem as a duplicate of an existing problem to close it F2-043-A014 0.0    
F2-043-S014 ServiceNow IT Service Management F2-043 The system lets a user create a root cause analysis problem task and assign it to the relevant team user-action create a Root Cause Analysis Problem task to assign to the relevant team https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a user create a root cause analysis problem task and assign it to the relevant team F2-043-A015 0.0    
F2-043-S015 ServiceNow IT Service Management F2-043 The system lets a problem coordinator document and communicate a workaround for a problem user-action Document and communicate a workaround to restore service failures and lessen the impact of a problem https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a problem coordinator document and communicate a workaround for a problem F2-043-A016 0.0    
F2-043-S016 ServiceNow IT Service Management F2-043 The system lets a problem coordinator create a known error article as reference material user-action Create known error articles as reference material https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a problem coordinator create a known error article as reference material F2-043-A017 0.0    
F2-043-S017 ServiceNow IT Service Management F2-043 The system lets a user create a change request from a problem to fix the underlying root cause user-action create a change request and assign it to the relevant team https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a user create a change request from a problem to fix the underlying root cause F2-043-A018 0.0    
F2-043-S018 ServiceNow IT Service Management F2-043 The system lets a problem manager reanalyze a problem that resurfaces or whose analysis was unsatisfactory user-action you can decide to reanalyze the problem https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content 04.txt a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6 extract-a both confirmed The system lets a problem manager reanalyze a problem that resurfaces or whose analysis was unsatisfactory F2-043-A019 0.0    
F2-043-S019 ServiceNow IT Service Management F2-043 The system lets an agent reach out to experts on-call for high-priority tasks user-action Agents can reach out to experts on-call for high-priority tasks https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent reach out to experts on-call for high-priority tasks F2-043-A021 0.0    
F2-043-S020 ServiceNow IT Service Management F2-043 The system lets an agent collaborate with the requester and peers from a task using chat in an external collaboration tool user-action Agents can collaborate with the requester and peers from the task using Microsoft Teams chat https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent collaborate with the requester and peers from a task using chat in an external collaboration tool F2-043-A022 0.0    
F2-043-S021 ServiceNow IT Service Management F2-043 The system lets an agent create requests from incidents and interactions user-action Agents can create requests from incidents and interactions https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent create requests from incidents and interactions F2-043-A023 0.0    
F2-043-S022 ServiceNow IT Service Management F2-043 The system lets an agent or administrator review and manage walk-up interactions, appointments, stockrooms, and kiosks user-action Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent or administrator review and manage walk-up interactions, appointments, stockrooms, and kiosks F2-043-A024 0.0    
F2-043-S023 ServiceNow IT Service Management F2-043 The system lets an agent use information from similar incidents and knowledge articles to accelerate incident resolution user-action Agents can use information from similar incidents and knowledge articles to accelerate incident resolution https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent use information from similar incidents and knowledge articles to accelerate incident resolution F2-043-A025 0.0    
F2-043-S024 ServiceNow IT Service Management F2-043 The system lets a tier 1 agent view and manage performance and learning tasks assigned by their manager user-action Tier 1 agents can view and manage their https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a a confirmed The system lets a tier 1 agent view and manage performance and learning tasks assigned by their manager F2-043-A026 0.0    
F2-043-S025 ServiceNow IT Service Management F2-043 The system lets an agent view an overview of outages, service announcements, and assignments on a landing page user-action It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent view an overview of outages, service announcements, and assignments on a landing page F2-043-A027 0.0    
F2-043-S026 ServiceNow IT Service Management F2-043 The system lets an agent create an incident based on the issue reported user-action The agent can create an incident based on the issue reported https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent create an incident based on the issue reported F2-043-A028 0.0    
F2-043-S027 ServiceNow IT Service Management F2-043 The system lets an agent follow a guided tour through a specific process or task in the workspace user-action Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content 06.txt 64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4 extract-a both confirmed The system lets an agent follow a guided tour through a specific process or task in the workspace F2-043-A029 0.0    
F2-043-S028 ServiceNow IT Service Management F2-043 The system lets a user track the physical, technological, contractual, and financial aspects of IT assets user-action Track the physical, technological, contractual, and financial aspects of IT assets https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user track the physical, technological, contractual, and financial aspects of IT assets F2-043-A030 1.0 1.0  
F2-043-S029 ServiceNow IT Service Management F2-043 The system lets a user view KPIs and trends compared with industry averages user-action Get instant visibility into KPIs and trends with comparative insight relative to industry averages https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user view KPIs and trends compared with industry averages F2-043-A031 0.0    
F2-043-S030 ServiceNow IT Service Management F2-043 The system lets a manager coach employees to improve their skill set user-action coach employees to improve their skill set https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a manager coach employees to improve their skill set F2-043-A032 1.0 1.0 Role 'manager' not named in source.
F2-043-S031 ServiceNow IT Service Management F2-043 The system lets a user request improvement opportunities user-action Request improvement opportunities https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user request improvement opportunities F2-043-A033 0.0    
F2-043-S032 ServiceNow IT Service Management F2-043 The system lets a user import data from an external DevOps tool chain user-action Import data from your DevOps tool chain to the ServiceNow platform https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user import data from an external DevOps tool chain F2-043-A034 0.0    
F2-043-S033 ServiceNow IT Service Management F2-043 The system lets a user validate and manage configuration data of enterprise applications across the DevOps pipeline user-action Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user validate and manage configuration data of enterprise applications across the DevOps pipeline F2-043-A035 0.0    
F2-043-S034 ServiceNow IT Service Management F2-043 The system lets a user track costs and manage point-in-time expenses incurred for IT assets user-action Track costs and manage point-in-time expenses incurred for IT assets https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user track costs and manage point-in-time expenses incurred for IT assets F2-043-A036 0.0    
F2-043-S035 ServiceNow IT Service Management F2-043 The system lets an IT agent triage, act on, and resolve incidents on a mobile device user-action Deliver mobile-first experiences for IT agents to triage, act on, and resolve incidents on the go https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a a confirmed The system lets an IT agent triage, act on, and resolve incidents on a mobile device F2-043-A037 0.0    
F2-043-S036 ServiceNow IT Service Management F2-043 The system automatically summarizes incident information automation Summarize incident information https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system automatically summarizes incident information F2-043-A038 0.0    
F2-043-S037 ServiceNow IT Service Management F2-043 The system automatically generates resolution notes for an incident automation generate resolution notes https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system automatically generates resolution notes for an incident F2-043-A039 0.0    
F2-043-S038 ServiceNow IT Service Management F2-043 The system lets an agent identify the assigned and available support group member when assigning an incident user-action Identify the assigned and available support group member when assigning an incident https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets an agent identify the assigned and available support group member when assigning an incident F2-043-A040 0.0    
F2-043-S039 ServiceNow IT Service Management F2-043 The system lets a release manager plan, design, build, configure, and test hardware and software releases user-action Plan, design, build, configure, and test hardware and software releases https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a release manager plan, design, build, configure, and test hardware and software releases F2-043-A041 0.0    
F2-043-S040 ServiceNow IT Service Management F2-043 The system lets a service level manager monitor and report on agreed service levels user-action Gather service requirements and monitor and report on agreed service levels (SLAs) https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a service level manager monitor and report on agreed service levels F2-043-A042 0.0    
F2-043-S041 ServiceNow IT Service Management F2-043 The system lets a user measure the performance of an ITSM implementation using KPIs user-action Measure the performance of your ITSM implementation using KPIs defined by ServiceNow https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user measure the performance of an ITSM implementation using KPIs F2-043-A043 0.0    
F2-043-S042 ServiceNow IT Service Management F2-043 The system lets a user set up, deploy, and track machine learning models user-action Set up, deploy, and track machine learning models to achieve important business outcomes https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user set up, deploy, and track machine learning models F2-043-A044 0.0    
F2-043-S043 ServiceNow IT Service Management F2-043 The system lets a user track configuration item unavailability and manage outage information linked to tasks user-action Track configuration item unavailability and manage outage information linked to tasks https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user track configuration item unavailability and manage outage information linked to tasks F2-043-A045 0.0    
F2-043-S044 ServiceNow IT Service Management F2-043 The system lets a manager manage team skills, schedules, work assignments, and performance from a single location user-action Manage team skills, schedules, work assignments, and performance from a single location https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a manager manage team skills, schedules, work assignments, and performance from a single location F2-043-A046 0.0    
F2-043-S045 ServiceNow IT Service Management F2-043 The system lets a user communicate and collaborate in real time from task records user-action Communicate and collaborate in real time from task records https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content 09.txt 31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e extract-a both confirmed The system lets a user communicate and collaborate in real time from task records F2-043-A047 0.0    
F2-043-S046 ServiceNow IT Service Management F2-043 The system lets a service desk agent view the list of incidents for the same caller user-action the icon to view the list of incidents for the same caller https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content 10.txt 694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a extract-a both confirmed The system lets a service desk agent view the list of incidents for the same caller F2-043-A048 0.0    
F2-043-S047 ServiceNow IT Service Management F2-043 The system lets a service desk agent view a dependency map of related incidents based on configuration items user-action Dependency views can help find related incidents based on configuration items (CI) https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content 10.txt 694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a extract-a both confirmed The system lets a service desk agent view a dependency map of related incidents based on configuration items F2-043-A049 0.0    
F2-043-S048 ServiceNow IT Service Management F2-043 The system lets a service desk agent query the configuration management database to diagnose an incident user-action the service desk agent can query the configuration management https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content 10.txt 694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a extract-a a confirmed The system lets a service desk agent query the configuration management database to diagnose an incident F2-043-A050 0.0    
F2-043-S049 ServiceNow IT Service Management F2-043 The system lets a service desk agent add work notes to an incident user-action Work notes are added to https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content 10.txt 694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a extract-a a confirmed The system lets a service desk agent add work notes to an incident F2-043-A051 0.0    
F2-043-S050 ServiceNow IT Service Management F2-043 The system lets a service desk agent communicate work notes and other updates to concerned parties through email notifications user-action Work notes and other updates can be communicated to the concerned parties https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content 10.txt 694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a extract-a both confirmed The system lets a service desk agent communicate work notes and other updates to concerned parties through email notifications F2-043-A052 0.0    

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CREATE TABLE [features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [form] TEXT, [excerpt] TEXT, [source_url] TEXT, [source_file] TEXT, [source_sha256] TEXT, [found_by] TEXT, [found_by_runs] TEXT, [verification] TEXT, [pipeline_id] TEXT, [audited] REAL, [audit_correct] REAL, [audit_note] TEXT, FOREIGN KEY ([app_id]) REFERENCES apps(app_id), FOREIGN KEY ([pipeline_id]) REFERENCES candidates(candidate_id));
CREATE INDEX [idx_features_app_id] ON [features]([app_id]);
CREATE INDEX [idx_features_verification] ON [features]([verification]);
CREATE INDEX [idx_features_form] ON [features]([form]);
CREATE INDEX [idx_features_found_by] ON [features]([found_by]);