candidate_id,app_id,run,statement,excerpt,source_url,source_file,script_check,verifier_verdict,verifier_reason,verifier_correction,adjudicator,adjudicator_reason,in_final_set F2-031-B020,F2-031,b,The system lets a service rep collaborate internally within the case record,allows for seamless internal collaboration directly within the record,https://www.salesforce.com/service/cloud/,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B028,F2-031,b,The system automatically captures every conversation in the customer record in real time,ensure every conversation is captured in real time,https://www.salesforce.com/service/contact-center/,05.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B042,F2-031,b,The system lets an administrator build AI voice agents that serve customers,Build AI voice agents that sound human and serve customers autonomously 24/7.,https://www.salesforce.com/service/contact-center/,05.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B044,F2-031,b,"The system lets an administrator deploy an AI help agent across voice, web, portals, SMS, and WhatsApp","deploys across voice, web, portals, SMS, and WhatsApp.",https://www.salesforce.com/service/customer-self-service/,07.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B073,F2-031,b,The system lets a service rep share an AI-generated reply with one click or edit it before sending,Reps can share replies with a single click or edit them before sending.,https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0