candidate_id,app_id,run,statement,excerpt,source_url,source_file,script_check,verifier_verdict,verifier_reason,verifier_correction,adjudicator,adjudicator_reason,in_final_set
F2-043-A012,F2-043,a,The system lets an agent create a problem to identify the root cause of an incident,Create a problem to identify the root cause of the incident,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A010,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-A077,F2-043,a,The system automatically suggests resolutions to service desk agents based on similar incidents,Service desk agents get resolution suggestions based on similar incidents,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/VJrgA~RGa2uCwOB_SKOI9A/content,12.txt,passed,rejected,duplicate of F2-043-A025,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-A092,F2-043,a,The system lets a user log an incident by sending an email,Log incidents in the instance or by sending email,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/YPPvhvaR2f1XnxYWSOG6Cg/content,14.txt,passed,rejected,duplicate of F2-043-A091,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-A122,F2-043,a,The system lets a user create a change from an incident or a problem,"you can create a standard, normal, or an emergency change from an incident or a problem",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/uXk8LEj8iwoJoS8~QkyrIA/content,21.txt,passed,rejected,duplicate of F2-043-A054,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B001,F2-043,b,The system lets a user propose an incident as a major incident candidate,Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A001,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B003,F2-043,b,The system automatically marks an incident as a major incident candidate based on the major incident trigger rules,Mark an incident as a major incident candidate based on the major incident trigger rules.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A002,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B004,F2-043,b,The system lets a major incident manager promote a candidate to a major incident,Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A003,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B005,F2-043,b,The system lets a major incident manager create a major incident,Create a new major incident by clicking Create Major Incident from the left navigation pane.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A004,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B006,F2-043,b,The system lets a major incident manager promote an incident to a major incident without going through the proposal process,Promote an incident to a major incident without going through the proposal process.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A005,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B007,F2-043,b,The system lets a user define communication plans associated with a major incident based on pre-defined conditions,"Using Task Communications Management, you can define communication plans that are associated with a major incident based on pre-defined conditions.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A006,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B008,F2-043,b,The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions,communication plans and related communication tasks are created for a major incident based on the communication plan definitions.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,rejected,duplicate of F2-043-A007,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B009,F2-043,b,The system lets a user request catalog items that are fulfilled based on defined flows,Request Management allows catalog items to be requested and fulfilled based on defined flows.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/a2los583a4PJQtchAGt1nA/content,02.txt,passed,rejected,duplicate of F2-043-A008,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B010,F2-043,b,The system lets a user create approval policies for change requests,create the approval policies as required to meet,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content,03.txt,passed,rejected,duplicate of F2-043-A009,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B011,F2-043,b,The system automatically controls the process of a change request through workflows defined for its change request type,The Change Management processes for a change request are controlled by workflows defined for a specific change request type.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kRZWB8AWQf6HrVDixdzHzg/content,08.txt,passed,rejected,duplicate of F2-043-A110,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B012,F2-043,b,The system lets a user record problems,"You can record problems, associate incidents, and assign them to the appropriate groups.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A010,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B013,F2-043,b,The system lets a user associate incidents with a problem,"You can record problems, associate incidents, and assign them to the appropriate groups.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A011,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B014,F2-043,b,The system lets a user assign problems to the appropriate groups,"You can record problems, associate incidents, and assign them to the appropriate groups.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A013,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B015,F2-043,b,The system lets an agent add multiple incidents to a problem,Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A011,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B016,F2-043,b,The system lets an agent create a problem task to initiate the root cause analysis,Create a problem task to initiate the root cause analysis.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A015,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B017,F2-043,b,The system lets a user mark a problem as a duplicate of an existing problem to close it,Mark this problem as a duplicate of an existing problem to close the problem.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A014,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B020,F2-043,b,The system lets a problem coordinator document and communicate a workaround for a problem,Document and communicate a workaround to restore service failures and lessen the impact of a problem that an actual resolution is not yet available.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A016,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B022,F2-043,b,The system lets a problem coordinator create a known error article,Create known error articles as reference material.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A017,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B023,F2-043,b,The system lets a user create a change request to fix the root cause of a problem,"If you can fix the root cause, create a change request and assign it to the relevant team.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A018,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B025,F2-043,b,The system lets a problem manager reanalyze a problem that resurfaces,you can decide to reanalyze the problem.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,rejected,duplicate of F2-043-A019,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B027,F2-043,b,"The system lets an agent view an overview of outages, service announcements, and assignments on a landing page","It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A027,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B029,F2-043,b,The system lets an agent use knowledge articles to accelerate incident resolution,Agents can use information from similar incidents and knowledge articles to accelerate incident resolution.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A025,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B030,F2-043,b,The system lets an agent reach out to experts on-call for high-priority tasks,Agents can reach out to experts on-call for high-priority tasks.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A021,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B031,F2-043,b,The system lets an agent collaborate with the requester and peers from a task using a team chat tool,Agents can collaborate with the requester and peers from the task using Microsoft Teams chat.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A022,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B033,F2-043,b,The system lets an agent review and manage walk-up interactions,"Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A024,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B034,F2-043,b,The system lets an agent review and manage walk-up appointments,"Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A024,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B035,F2-043,b,The system lets an agent review and manage stockrooms at the walk-up service location,"Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A024,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B036,F2-043,b,The system lets an agent review and manage kiosks at the walk-up service location,"Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A024,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B037,F2-043,b,The system lets an agent follow a guided tour of interactive steps through a process or task,Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A029,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B038,F2-043,b,The system lets an agent create an incident based on the issue reported,The agent can create an incident based on the issue reported.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A028,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B039,F2-043,b,The system lets an agent create a change request to fix an issue,The agent can create a change request to fix the issue.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,rejected,duplicate of F2-043-A054,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B040,F2-043,b,"The system lets a user track the physical, technological, contractual, and financial aspects of IT assets","Track the physical, technological, contractual, and financial aspects of IT assets.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A030,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B041,F2-043,b,The system lets a user compare KPIs and trends with industry averages,Get instant visibility into KPIs and trends with comparative insight relative to industry averages.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A031,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B043,F2-043,b,The system lets a manager coach employees to improve their skill set,Monitor your teams' performance and coach employees to improve their skill set.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A032,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B044,F2-043,b,The system lets a user communicate and collaborate in real time from task records,Communicate and collaborate in real time from task records and through communication plan channels.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A047,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B045,F2-043,b,The system lets a user request improvement opportunities,Request improvement opportunities and implement phases and tasks to meet performance goals.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A033,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B047,F2-043,b,The system lets a user import data from an external DevOps tool chain to deliver changes,Import data from your DevOps tool chain to the ServiceNow platform and deliver changes faster without sacrificing compliance.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A034,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B048,F2-043,b,The system lets a user validate and manage configuration data of enterprise applications across the stages of a DevOps pipeline,Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A035,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B049,F2-043,b,"The system lets a user monitor applications, networks, and devices","Monitor applications, networks, and devices to promote optimal performance across all channels.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A073,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B052,F2-043,b,The system lets a user track costs incurred for IT assets,Track costs and manage point-in-time expenses incurred for IT assets.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A036,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B053,F2-043,b,The system lets a user manage point-in-time expenses incurred for IT assets,Track costs and manage point-in-time expenses incurred for IT assets.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A036,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B054,F2-043,b,The system lets a user create and manage communications related to major business issues or incidents,Create and manage communications related to major business issues or incidents.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A006,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B055,F2-043,b,The system automatically summarizes incident information,"Summarize incident information, generate resolution notes, and enable agents to propose quicker resolutions.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A038,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B056,F2-043,b,The system automatically generates resolution notes for incidents,"Summarize incident information, generate resolution notes, and enable agents to propose quicker resolutions.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A039,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B057,F2-043,b,The system lets a user identify the assigned and available support group member when assigning an incident,Identify the assigned and available support group member when assigning an incident.,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A040,,rejected (duplicate upheld),duplicate upheld,0.0
F2-043-B058,F2-043,b,The system lets a release manager plan hardware and software releases,"Plan, design, build, configure, and test hardware and software releases to create a defined set of release components.",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,rejected,duplicate of F2-043-A041,,rejected (duplicate upheld),duplicate upheld,0.0