candidate_id,app_id,run,statement,excerpt,source_url,source_file,script_check,verifier_verdict,verifier_reason,verifier_correction,adjudicator,adjudicator_reason,in_final_set
F2-025-B001,F2-025,b,"The system lets a customer book, change or cancel appointments through an AI agent across any channel at any time.","Agentforce is available 24/7 across any channel, empowering customers to book, change, or cancel appointments at their convenience.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A001,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B002,F2-025,b,The system automatically schedules asset maintenance appointments ahead of time to boost asset uptime.,Boost asset uptime by proactively scheduling asset maintenance and put Agentforce to work when unexpected events pop up.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A003,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B003,F2-025,b,"The system automatically handles customer outreach, reshuffling and confirmations when unexpected events disrupt the schedule.","Agentforce manages every detail—from customer outreach and reshuffling to confirmations—ensuring smooth operations, even under pressure.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A002,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B004,F2-025,b,The system automatically provides a technician with a pre-work brief containing customer history and asset insights before a job.,Pre-work briefs provide instant context with customer history and asset insights so every technician arrives fully informed.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A004,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B005,F2-025,b,The system lets a technician surface answers from internal and external knowledge bases.,"Surface answers from your internal and external knowledge base, capture data from images, and guide technicians through each troubleshooting step for faster resolution.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A005,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B006,F2-025,b,The system lets a technician capture data from images.,capture data from images,https://www.salesforce.com/service/field-service-management/,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B007,F2-025,b,The system automatically guides a technician through each troubleshooting step.,guide technicians through each troubleshooting step for faster resolution,https://www.salesforce.com/service/field-service-management/,01.txt,passed,corrected,Not an automation triggered by an event; user-action form is correct.,The system lets a technician follow guided troubleshooting steps from an AI agent.,corrected,"No triggering event, so the user-action form fits.",1.0
F2-025-B008,F2-025,b,The system automatically generates a post-work summary at the end of each service appointment.,Automatically generate a post-work summary at the end of each service appointment,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A006,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B009,F2-025,b,The system lets a dispatcher use natural language to find appointments that need attention.,Dispatchers can speak to Agentforce using natural language to quickly find appointments that need attention,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A007,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B010,F2-025,b,The system lets a dispatcher fill a gap in the schedule or locate missing parts using an AI agent.,take action like filling a gap in the schedule or even locating missing parts,https://www.salesforce.com/service/field-service-management/,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B011,F2-025,b,The system lets a manager view every conversation between customers and the AI agent in one place.,View every conversation between customers and Agentforce in one place.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A008,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B012,F2-025,b,The system lets a manager monitor customer interactions with the AI agent in real time.,Monitor any interaction in real time,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A009,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B013,F2-025,b,The system lets a mobile worker access thousands of records on a mobile app without an internet connection.,allowing your team to access thousands of records even without an internet connection,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A010,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B014,F2-025,b,The system automatically delta-syncs updates to the mobile app so a mobile worker has the latest information.,"With blazing-fast delta-sync updates, your front line will always have the latest information",https://www.salesforce.com/service/field-service-management/,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B015,F2-025,b,The system lets an admin build custom offline-capable mobile app components with Lightning Web Components.,Empower your mobile app users with offline-capable experiences through Lightning Web Components (LWCs).,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A011,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B016,F2-025,b,"The system lets a mobile worker capture data with dynamic forms, workflows and map layers in the mobile app.","empowering them with dynamic forms, intelligent workflows, and rich GIS map layers — all natively built in the Field Service and Operations mobile app",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A013,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B017,F2-025,b,The system lets an admin create tailored forms that work offline with a low-code builder.,"With a low-code builder experience, you can quickly create tailored forms that work even when offline.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A012,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B018,F2-025,b,The system lets a technician identify upsell and cross-sell opportunities and capture new business on the spot.,Identify upsell and cross-sell opportunities and capture new business on the spot.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A014,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B019,F2-025,b,"The system lets a technician create new leads, quotes and work order estimations.","Creating new leads, reliable quotes, and work order estimations with the right data is completely seamless.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A015,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B020,F2-025,b,The system lets a technician capture customer signatures and collect payment from the quote or after service.,Capture customer signatures and instantly collect payment directly from the quote or immediately after service is provided.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A016,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B021,F2-025,b,"The system lets a dispatcher organize the workforce, including employees and contractors, by availability or skill to identify candidates for each appointment.","Organize your entire workforce — employee, contractor, and even robotic workforce — by availability or skill to identify the ideal candidates for each appointment.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A017,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B022,F2-025,b,"The system lets a dispatcher filter service appointments, update resource absences and coordinate crews across territories in the console.","Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A018,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B023,F2-025,b,"The system automatically schedules the workforce, reduces travel time and ensures compliance with service-level agreements.","Enhanced Scheduling and Optimization automates workforce scheduling, reduces travel time, and ensures compliance with service-level agreements.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A019,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B024,F2-025,b,The system lets a dispatcher see the impact of global or in-day optimization on travel time and resource utilization.,Use real-time data to quickly assess the impact of global or in-day optimization on travel time and resource utilization.,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A020,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B025,F2-025,b,The system lets a dispatcher see optimization results and KPI changes instantly when refining a scheduling policy.,"When refining your scheduling policy, get an instant view of optimization results and KPI changes.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A021,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B026,F2-025,b,The system lets a user monitor service outcomes with real-time asset tracking.,Shift from reactive to proactive service with real-time asset tracking. Monitor service outcomes,https://www.salesforce.com/service/field-service-management/,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B027,F2-025,b,"The system lets a user create preventive maintenance plans based on asset use, condition and specific criteria.","create preventive maintenance plans based on asset use, condition, and specific criteria",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A022,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B028,F2-025,b,The system automatically schedules service when an asset’s temperature exceeds a set threshold.,you can schedule service if an asset's temperature exceeds a set threshold,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A023,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B029,F2-025,b,The system automatically predicts the time and reason of an asset failure.,predict the time of — and reason for — an asset failure,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A024,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B030,F2-025,b,"The system lets a user create, assign, execute and debrief work orders.","Simplify the entire work Order Management process to seamlessly create, assign, execute, and debrief work orders.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A025,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B031,F2-025,b,The system lets a manager ask questions in natural language about field service KPIs to identify root causes and receive recommended actions.,"Ask questions in natural language to identify root causes, surface relevant visualizations, and receive recommended actions.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A026,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B032,F2-025,b,"The system lets a manager see real-time field service metrics such as first-time fix rate, technician utilization and asset availability.","real-time visibility into field service metrics like first-time fix rate, technician utilization, and asset availability",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A027,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B033,F2-025,b,"The system lets a manager unify data across external systems such as ERP, CRM and asset management tools.","Data 360 unifies data across systems including ERP, CRM, and asset management tools to give you a complete view of operations.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A028,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B034,F2-025,b,The system lets a planner ask where the field is understaffed or overbooked and reallocate resources.,"Use agentic, conversational analytics to ask questions like where you’re understaffed or overbooked, then quickly reallocate resources.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B035,F2-025,b,"The system lets a planner forecast future demand from historical data, taking seasonality into account.","Forecast future demand based on historical data, taking into account seasonality.",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A029,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B036,F2-025,b,The system lets a customer connect to an expert on demand through real-time video that guides them through each resolution step on-screen.,Visual Remote Assistant connects them to experts on demand who can guide them through each step of the resolution on-screen,https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A030,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B037,F2-025,b,"The system lets a customer schedule appointments, receive real-time updates and stay informed about onsite visits through self-service.","Empower customers to effortlessly schedule appointments, receive real-time updates, and stay informed about their onsite visits",https://www.salesforce.com/service/field-service-management/,01.txt,passed,rejected,duplicate of F2-025-A001,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B038,F2-025,b,"The system automatically assigns the right technician to each job based on skills, location and availability.","The system intelligently assigns the right technician to each job based on skills, location, and availability",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A035,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B039,F2-025,b,"The system automatically reassigns jobs in real time when delays, cancellations or traffic occur.","it can automatically reassign jobs in real time to adapt to delays, cancellations, or traffic",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A036,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B040,F2-025,b,"The system automatically schedules future visits based on usage, maintenance history or triggered events.","can proactively schedule future visits based on usage, maintenance history, or triggered events",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A003,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B041,F2-025,b,The system automatically optimizes routes to reduce travel time and fuel costs.,"Built-in route optimization reduces travel time and fuel costs, helping teams get more done with fewer resources.",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B042,F2-025,b,The system lets a technician search a connected knowledge management base and troubleshoot issues in real time in the mobile app.,"technicians can quickly search a connected knowledge management base, troubleshoot issues in real time, and launch Visual Remote Assistant to connect with experts",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A005,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B043,F2-025,b,The system lets a technician recommend and price new parts or services with built-in quoting tools.,built-in quoting tools allow technicians to recommend and price new parts or services,https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A034,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B044,F2-025,b,"The system lets a technician message supervisors, share updates and get support through a team chat integration.","integration adds instant collaboration, enabling techs to message supervisors, share updates, and get support in real time.",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A033,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B045,F2-025,b,"The system lets a technician view a 360-degree view of each asset including service history, warranty status, as-maintained configurations and active entitlements.","Technicians use the mobile app for a 360° view of each asset — service history, warranty status, as-maintained configurations, and active entitlements",https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A037,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B046,F2-025,b,The system lets a technician browse searchable asset hierarchies to see location and status.,Searchable asset hierarchies reveal location and status even in complex sites,https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A038,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B047,F2-025,b,The system automatically flags anomalies in asset usage data before they become breakdowns.,Data 360 streams usage data that flags anomalies before they become breakdowns,https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-025-B048,F2-025,b,The system lets a dispatcher or manager ask natural-language questions about operations and get instant answers without building reports.,Built-in conversational analytics let teams ask natural-language questions — such as “What’s driving SLA violations in the Northeast?”— and get instant answers without building reports.,https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A026,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B049,F2-025,b,The system lets a customer see real-time technician status updates through Appointment Assistant.,keeps customers informed with real-time status updates,https://www.salesforce.com/service/field-service-management/software/,02.txt,passed,rejected,duplicate of F2-025-A040,,rejected (duplicate upheld),duplicate upheld,0.0
F2-025-B050,F2-025,b,The system lets a dispatcher ask a conversational AI assistant to find and schedule unscheduled appointments and summarize service appointments.,"They can simply ask the assistant to quickly find and schedule appointments that haven’t been scheduled yet, create summaries of service appointments, and generate answers from knowledge base articles to resolve customer questions faster.",https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/,07.txt,passed,rejected,duplicate of F2-025-A059,,rejected (duplicate upheld),duplicate upheld,0.0