candidate_id,app_id,run,statement,excerpt,source_url,source_file,script_check,verifier_verdict,verifier_reason,verifier_correction,adjudicator,adjudicator_reason,in_final_set F2-031-B020,F2-031,b,The system lets a service rep collaborate internally within the case record,allows for seamless internal collaboration directly within the record,https://www.salesforce.com/service/cloud/,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B028,F2-031,b,The system automatically captures every conversation in the customer record in real time,ensure every conversation is captured in real time,https://www.salesforce.com/service/contact-center/,05.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B042,F2-031,b,The system lets an administrator build AI voice agents that serve customers,Build AI voice agents that sound human and serve customers autonomously 24/7.,https://www.salesforce.com/service/contact-center/,05.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B044,F2-031,b,"The system lets an administrator deploy an AI help agent across voice, web, portals, SMS, and WhatsApp","deploys across voice, web, portals, SMS, and WhatsApp.",https://www.salesforce.com/service/customer-self-service/,07.txt,passed,confirmed,,,(not sent: confirmed),,1.0 F2-031-B064,F2-031,b,The system automatically prioritizes tickets with AI,"It centralizes ticket management, automates routing, and uses AI to categorize, prioritize, and resolve simple issues automatically.",https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,passed,corrected,Form requires an automation statement without a missing trigger; kept as the separate prioritizing capability after A053 was narrowed to categorizing.,The system automatically prioritizes tickets with AI,confirmed,"The verifier's correction is identical to the original statement, which is supported and well formed as the separate prioritizing capability.",1.0 F2-031-B073,F2-031,b,The system lets a service rep share an AI-generated reply with one click or edit it before sending,Reps can share replies with a single click or edit them before sending.,https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0