candidate_id,app_id,run,statement,excerpt,source_url,source_file,script_check,verifier_verdict,verifier_reason,verifier_correction,adjudicator,adjudicator_reason,in_final_set
F2-043-A001,F2-043,a,The system lets a user propose an incident as a major incident candidate,Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A002,F2-043,a,The system automatically marks an incident as a major incident candidate based on major incident trigger rules,Mark an incident as a major incident candidate based on the major incident trigger rules,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A003,F2-043,a,The system lets a major incident manager promote a candidate to a major incident,Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A004,F2-043,a,The system lets a major incident manager create a new major incident,Create a new major incident by clicking Create Major Incident from the left navigation pane,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A005,F2-043,a,The system lets a major incident manager promote an incident to a major incident without going through the proposal process,Promote an incident to a major incident without going through the proposal process,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A006,F2-043,a,The system lets a user define communication plans associated with a major incident based on pre-defined conditions,you can define communication plans that are associated with a major incident based on pre-defined conditions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A007,F2-043,a,The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions,communication plans and related communication tasks are created for a major incident based on the communication plan definitions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A008,F2-043,a,The system lets a user request catalog items and have them fulfilled based on defined flows,Request Management allows catalog items to be requested and fulfilled based on defined flows,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/JBmRvTYBcQDe2ZgW3KmPQQ/content,02.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A009,F2-043,a,The system lets a user create approval policies for a change request,create the approval policies as required to meet,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content,03.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A010,F2-043,a,The system lets a user record problems,record problems,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A011,F2-043,a,The system lets an agent add multiple incidents to a problem,Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A013,F2-043,a,The system lets a user assign a problem to the appropriate group,assign them to the appropriate groups,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A014,F2-043,a,The system lets a user mark a problem as a duplicate of an existing problem to close it,Mark this problem as a duplicate of an existing problem to close the problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A015,F2-043,a,The system lets a user create a root cause analysis problem task and assign it to the relevant team,create a Root Cause Analysis Problem task to assign to the relevant team,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A016,F2-043,a,The system lets a problem coordinator document and communicate a workaround for a problem,Document and communicate a workaround to restore service failures and lessen the impact of a problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A017,F2-043,a,The system lets a problem coordinator create a known error article as reference material,Create known error articles as reference material,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A018,F2-043,a,The system lets a user create a change request from a problem to fix the underlying root cause,create a change request and assign it to the relevant team,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A019,F2-043,a,The system lets a problem manager reanalyze a problem that resurfaces or whose analysis was unsatisfactory,you can decide to reanalyze the problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A021,F2-043,a,The system lets an agent reach out to experts on-call for high-priority tasks,Agents can reach out to experts on-call for high-priority tasks,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A022,F2-043,a,The system lets an agent collaborate with the requester and peers from a task using chat in an external collaboration tool,Agents can collaborate with the requester and peers from the task using Microsoft Teams chat,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A023,F2-043,a,The system lets an agent create requests from incidents and interactions,Agents can create requests from incidents and interactions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A024,F2-043,a,"The system lets an agent or administrator review and manage walk-up interactions, appointments, stockrooms, and kiosks","Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A025,F2-043,a,The system lets an agent use information from similar incidents and knowledge articles to accelerate incident resolution,Agents can use information from similar incidents and knowledge articles to accelerate incident resolution,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A026,F2-043,a,The system lets a tier 1 agent view and manage performance and learning tasks assigned by their manager,Tier 1 agents can view and manage their,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A027,F2-043,a,"The system lets an agent view an overview of outages, service announcements, and assignments on a landing page","It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A028,F2-043,a,The system lets an agent create an incident based on the issue reported,The agent can create an incident based on the issue reported,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A029,F2-043,a,The system lets an agent follow a guided tour through a specific process or task in the workspace,Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A030,F2-043,a,"The system lets a user track the physical, technological, contractual, and financial aspects of IT assets","Track the physical, technological, contractual, and financial aspects of IT assets",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A031,F2-043,a,The system lets a user view KPIs and trends compared with industry averages,Get instant visibility into KPIs and trends with comparative insight relative to industry averages,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A032,F2-043,a,The system lets a manager coach employees to improve their skill set,coach employees to improve their skill set,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A033,F2-043,a,The system lets a user request improvement opportunities,Request improvement opportunities,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A034,F2-043,a,The system lets a user import data from an external DevOps tool chain,Import data from your DevOps tool chain to the ServiceNow platform,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A035,F2-043,a,The system lets a user validate and manage configuration data of enterprise applications across the DevOps pipeline,Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A036,F2-043,a,The system lets a user track costs and manage point-in-time expenses incurred for IT assets,Track costs and manage point-in-time expenses incurred for IT assets,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A037,F2-043,a,"The system lets an IT agent triage, act on, and resolve incidents on a mobile device","Deliver mobile-first experiences for IT agents to triage, act on, and resolve incidents on the go",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A038,F2-043,a,The system automatically summarizes incident information,Summarize incident information,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A039,F2-043,a,The system automatically generates resolution notes for an incident,generate resolution notes,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A040,F2-043,a,The system lets an agent identify the assigned and available support group member when assigning an incident,Identify the assigned and available support group member when assigning an incident,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A041,F2-043,a,"The system lets a release manager plan, design, build, configure, and test hardware and software releases","Plan, design, build, configure, and test hardware and software releases",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A042,F2-043,a,The system lets a service level manager monitor and report on agreed service levels,Gather service requirements and monitor and report on agreed service levels (SLAs),https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A043,F2-043,a,The system lets a user measure the performance of an ITSM implementation using KPIs,Measure the performance of your ITSM implementation using KPIs defined by ServiceNow,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A044,F2-043,a,"The system lets a user set up, deploy, and track machine learning models","Set up, deploy, and track machine learning models to achieve important business outcomes",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A045,F2-043,a,The system lets a user track configuration item unavailability and manage outage information linked to tasks,Track configuration item unavailability and manage outage information linked to tasks,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A046,F2-043,a,"The system lets a manager manage team skills, schedules, work assignments, and performance from a single location","Manage team skills, schedules, work assignments, and performance from a single location",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A047,F2-043,a,The system lets a user communicate and collaborate in real time from task records,Communicate and collaborate in real time from task records,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A048,F2-043,a,The system lets a service desk agent view the list of incidents for the same caller,the icon to view the list of incidents for the same caller,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A049,F2-043,a,The system lets a service desk agent view a dependency map of related incidents based on configuration items,Dependency views can help find related incidents based on configuration items (CI),https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A050,F2-043,a,The system lets a service desk agent query the configuration management database to diagnose an incident,the service desk agent can query the configuration management,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A051,F2-043,a,The system lets a service desk agent add work notes to an incident,Work notes are added to,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,passed,confirmed,,,(not sent: confirmed),,1.0
F2-043-A052,F2-043,a,The system lets a service desk agent communicate work notes and other updates to concerned parties through email notifications,Work notes and other updates can be communicated to the concerned parties,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,passed,confirmed,,,(not sent: confirmed),,1.0