feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F1-005-S027,F1-005,The system automatically distributes conversations to agents in a round-robin queue,automation,round-robin queue,https://raw.githubusercontent.com/melgarafael/DeskcommCRM/HEAD/README.en.md,04.txt,75d6303f73d57b7255c0218c83e947c34862d7dff8412e7b47024c022395522e,extract-a,both,confirmed,F1-005-A028,1.0,1.0,Distribution to agents implied; excerpt only 'round-robin queue'. F1-005-S054,F1-005,The system automatically triggers automations when an AI agent handles a conversation.,automation,trigger automations,https://raw.githubusercontent.com/melgarafael/DeskcommCRM/HEAD/README.en.md,04.txt,75d6303f73d57b7255c0218c83e947c34862d7dff8412e7b47024c022395522e,extract-b,b,corrected,F1-005-B004,1.0,1.0,"Excerpt is a two-word fragment; AI-agent link from surrounding sentence, condition loosely paraphrased."