feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-025-S001,F2-025,"The system lets a customer book, change, or cancel appointments at any time through an AI agent on any channel.",user-action,"empowering customers to book, change, or cancel appointments at their convenience",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A001,0.0,,
F2-025-S003,F2-025,The system lets a manager schedule asset maintenance proactively.,user-action,Boost asset uptime by proactively scheduling asset maintenance,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A003,0.0,,
F2-025-S004,F2-025,The system lets a technician see a pre-work brief with customer history and asset insights before a job.,user-action,Pre-work briefs provide instant context with customer history and asset insights so every technician arrives fully informed.,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A004,0.0,,
F2-025-S005,F2-025,The system lets a technician surface answers from internal and external knowledge bases.,user-action,"Surface answers from your internal and external knowledge base, capture data from images, and guide technicians through each troubleshooting step for faster resolution.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A005,0.0,,
F2-025-S008,F2-025,The system lets a manager view every conversation between customers and the AI agent in one place.,user-action,View every conversation between customers and Agentforce in one place.,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A008,0.0,,
F2-025-S009,F2-025,The system lets a manager monitor any customer interaction with the AI agent in real time.,user-action,Monitor any interaction in real time,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A009,0.0,,
F2-025-S010,F2-025,The system lets a technician access thousands of records on a mobile app without an internet connection.,user-action,allowing your team to access thousands of records even without an internet connection,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A010,0.0,,
F2-025-S011,F2-025,The system lets an administrator build custom mobile app components that work offline.,user-action,Empower your mobile app users with offline-capable experiences through Lightning Web Components (LWCs).,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A011,0.0,,
F2-025-S012,F2-025,The system lets an administrator create tailored data-collection forms that work offline with a low-code builder.,user-action,"With a low-code builder experience, you can quickly create tailored forms that work even when offline.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A012,0.0,,
F2-025-S013,F2-025,The system lets a technician use dynamic forms and map layers in the mobile app.,user-action,"empowering them with dynamic forms, intelligent workflows, and rich GIS map layers",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A013,0.0,,
F2-025-S014,F2-025,The system lets a technician identify upsell and cross-sell opportunities and capture new business on the spot.,user-action,Identify upsell and cross-sell opportunities and capture new business on the spot.,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A014,0.0,,
F2-025-S015,F2-025,"The system lets a technician create leads, quotes and work order estimations.",user-action,"Creating new leads, reliable quotes, and work order estimations with the right data is completely seamless.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A015,0.0,,
F2-025-S016,F2-025,The system lets a technician capture customer signatures and collect payment from the quote or after service.,user-action,Capture customer signatures and instantly collect payment directly from the quote or immediately after service is provided.,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A016,0.0,,
F2-025-S017,F2-025,"The system lets a dispatcher organize the workforce, including employees and contractors, by availability or skill to identify candidates for each appointment.",user-action,"Organize your entire workforce — employee, contractor, and even robotic workforce — by availability or skill to identify the ideal candidates for each appointment.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A017,0.0,,
F2-025-S018,F2-025,"The system lets a dispatcher filter service appointments, update resource absences, and coordinate crews across territories in the console.",user-action,"Easily filter service appointments, update resource absences, and coordinate crews across territories directly in the console.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A018,0.0,,
F2-025-S020,F2-025,The system lets a manager assess the impact of global or in-day optimization on travel time and resource utilization.,user-action,Use real-time data to quickly assess the impact of global or in-day optimization on travel time and resource utilization.,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A020,0.0,,
F2-025-S021,F2-025,The system lets a manager see optimization results and KPI changes when refining a scheduling policy.,user-action,"When refining your scheduling policy, get an instant view of optimization results and KPI changes.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A021,0.0,,
F2-025-S023,F2-025,The system lets a manager schedule service when an asset temperature exceeds a set threshold.,user-action,you can schedule service if an asset's temperature exceeds a set threshold,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A023,0.0,,
F2-025-S025,F2-025,"The system lets a user create, assign, execute, and debrief work orders.",user-action,"Simplify the entire work Order Management process to seamlessly create, assign, execute, and debrief work orders.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A025,0.0,,
F2-025-S026,F2-025,The system lets a manager ask questions in natural language about field service KPIs to identify root causes and receive recommended actions.,user-action,"Ask questions in natural language to identify root causes, surface relevant visualizations, and receive recommended actions.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A026,0.0,,
F2-025-S027,F2-025,"The system lets a manager view field service metrics such as first-time fix rate, technician utilization, and asset availability.",user-action,"real-time visibility into field service metrics like first-time fix rate, technician utilization, and asset availability",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A027,0.0,,
F2-025-S028,F2-025,"The system lets a manager unify data from systems including ERP, CRM, and asset management tools.",user-action,"Data 360 unifies data across systems including ERP, CRM, and asset management tools to give you a complete view of operations.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A028,0.0,,
F2-025-S029,F2-025,"The system lets a manager forecast future demand based on historical data, taking seasonality into account.",user-action,"Forecast future demand based on historical data, taking into account seasonality.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A029,0.0,,
F2-025-S030,F2-025,The system lets a customer get real-time video from an expert who guides them through the resolution on-screen.,user-action,Visual Remote Assistant connects them to experts on demand who can guide them through each step of the resolution on-screen,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-a,both,confirmed,F2-025-A030,0.0,,
F2-025-S031,F2-025,"The system lets a technician message supervisors, share updates, and get support through a team-messaging integration.",user-action,"integration adds instant collaboration, enabling techs to message supervisors, share updates, and get support in real time.",https://www.salesforce.com/service/field-service-management/software/,02.txt,bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a,extract-a,both,confirmed,F2-025-A033,0.0,,
F2-025-S032,F2-025,The system lets a technician recommend and price new parts or services with built-in quoting tools.,user-action,built-in quoting tools allow technicians to recommend and price new parts or services,https://www.salesforce.com/service/field-service-management/software/,02.txt,bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a,extract-a,both,confirmed,F2-025-A034,0.0,,
F2-025-S035,F2-025,"The system lets a technician view an asset's service history, warranty status, as-maintained configurations, and active entitlements.",user-action,"Technicians use the mobile app for a 360° view of each asset — service history, warranty status, as-maintained configurations, and active entitlements",https://www.salesforce.com/service/field-service-management/software/,02.txt,bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a,extract-a,both,confirmed,F2-025-A037,0.0,,
F2-025-S036,F2-025,The system lets a technician search asset hierarchies to see location and status.,user-action,Searchable asset hierarchies reveal location and status even in complex sites,https://www.salesforce.com/service/field-service-management/software/,02.txt,bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a,extract-a,both,confirmed,F2-025-A038,0.0,,
F2-025-S037,F2-025,The system lets a customer see real-time technician status updates.,user-action,keeps customers informed with real-time status updates,https://www.salesforce.com/service/field-service-management/software/,02.txt,bee73c1afc1b7ec25c188e05c4c651676de489e17fef0222031d4a7938e7377a,extract-a,both,confirmed,F2-025-A040,0.0,,
F2-025-S039,F2-025,"The system lets a user trigger actions remotely, such as rebooting or upgrading firmware, in response to asset failures or error codes.",user-action,"Trigger actions remotely in response to asset failures or error codes, such as rebooting or upgrading firmware.",https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A042,0.0,,
F2-025-S040,F2-025,"The system lets a service rep perform remote actions on a vehicle or asset, such as locking, unlocking or adjusting temperature controls.",user-action,Enable service reps to perform remote actions on a vehicle or asset such as locking/unlocking or adjusting temperature controls.,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A043,0.0,,
F2-025-S041,F2-025,The system lets a user define warranties and manage warranty claims.,user-action,Oversee and automate programs in the complete asset lifecycle including warranty definition and claims management.,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A044,0.0,,
F2-025-S042,F2-025,The system lets a user generate work order quotes for products and services and add labor or installation charges.,user-action,Quickly generate accurate work order quotes for products and services and add labor or installation charges through an easy-to-use guided flow,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A045,0.0,,
F2-025-S044,F2-025,The system lets a user monitor asset performance and trends in pre-built analytics dashboards.,user-action,"Use pre-built analytics dashboards to monitor asset performance, analyze trends, and gain visibility into KPIs such as asset availability, asset health score, and much more.",https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A047,0.0,,
F2-025-S046,F2-025,The system lets a technician access an asset health score in the mobile app.,user-action,Enable technicians to access Asset Health Score through the Field Service and Operations mobile app,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,a,confirmed,F2-025-A049,0.0,,
F2-025-S048,F2-025,"The system lets a technician view service contracts, maintenance plans, entitlements, and warranties associated with an asset on an interactive hierarchy.",user-action,"Give techs a view of the various service contracts, maintenance plans, entitlements, and warranties that are associated with any asset to prevent loss of revenue.",https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A051,0.0,,
F2-025-S050,F2-025,The system lets a service rep search for parts across locations or vehicles using natural language.,user-action,Service reps can use natural language to search for parts across locations or vehicles with the help of an AI agent.,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A053,0.0,,
F2-025-S051,F2-025,The system lets a service rep create product requests and return orders.,user-action,"Agents can take actions such as creating product requests, return orders, or viewing all open product requests on a given part.",https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A054,0.0,,
F2-025-S052,F2-025,The system lets a user compare physical and system stock and plan cycle counts and ad hoc counts across inventory locations.,user-action,"Compare your physical and system stocks, and maintain reliable inventory records with inventory counts. Plan cycle counts and create ad hoc counts for products and parts across inventory locations.",https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A055,0.0,,
F2-025-S053,F2-025,The system lets a technician track time on a mobile device.,user-action,Track time time effortlessly in a mobile experience with Agentforce and automation,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A056,0.0,,
F2-025-S054,F2-025,The system lets a supervisor review and approve time with compliance flags.,user-action,quickly review and approve time with compliance flags for supervisors,https://www.salesforce.com/service/field-service-management/asset-management/,05.txt,8b1fe05984375e4f82b34312cd65dc4d0cf73da4d9f08caeebccdb5fca0ee903,extract-a,both,confirmed,F2-025-A057,0.0,,
F2-025-S056,F2-025,The system lets a dispatcher launch an optimization program to sync schedules with real-time information from mobile workers and customers.,user-action,"Each day, your dispatchers launch an optimization program to sync schedules with real-time information from mobile workers and customers.",https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/,07.txt,2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1,extract-a,both,confirmed,F2-025-A060,0.0,,
F2-025-S058,F2-025,"The system lets a technician receive updates from dispatchers on scheduling changes, job status and customer information on a mobile device.",user-action,"Field service technicians can receive updates from dispatchers on scheduling changes, job status, customer information, and more",https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/,07.txt,2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1,extract-a,a,confirmed,F2-025-A062,0.0,,
F2-025-S059,F2-025,The system lets a technician log updates on a mobile device so dispatchers can revise schedules.,user-action,Technicians can log updates their mobile devices. This allows dispatchers to revise schedules accordingly.,https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/,07.txt,2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1,extract-a,both,confirmed,F2-025-A063,0.0,,
F2-025-S061,F2-025,The system lets a dispatcher view the mobile workforce in a dispatch console.,user-action,"Your dispatchers have a full, real-time view of the mobile workforce in a dispatch console",https://www.salesforce.com/service/field-service-management/what-is-dispatch-management/,07.txt,2c72be4f090be7104c99ffcca98ced3092a4d9d9e278354c7cfb37a72b93d8b1,extract-a,a,confirmed,F2-025-A065,0.0,,
F2-025-S062,F2-025,The system lets a technician capture data from images.,user-action,capture data from images,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-b,b,confirmed,F2-025-B006,0.0,,
F2-025-S064,F2-025,The system lets a dispatcher fill a gap in the schedule or locate missing parts using an AI agent.,user-action,take action like filling a gap in the schedule or even locating missing parts,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-b,b,confirmed,F2-025-B010,0.0,,
F2-025-S066,F2-025,The system lets a user monitor service outcomes with real-time asset tracking.,user-action,Shift from reactive to proactive service with real-time asset tracking. Monitor service outcomes,https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-b,b,confirmed,F2-025-B026,0.0,,
F2-025-S067,F2-025,The system lets a planner ask where the field is understaffed or overbooked and reallocate resources.,user-action,"Use agentic, conversational analytics to ask questions like where you’re understaffed or overbooked, then quickly reallocate resources.",https://www.salesforce.com/service/field-service-management/,01.txt,362b920941e6f5e24dbee8f7d1ab69b3dd3e2e00109c0ede05c0f4f45ddefb9c,extract-b,b,confirmed,F2-025-B034,0.0,,