feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-031-S007,F2-031,The system automatically analyzes customer interactions to identify knowledge gaps,automation,Automatically analyze customer interactions to identify knowledge gaps,https://www.salesforce.com/service/cloud/,04.txt,3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680,extract-a,both,confirmed,F2-031-A007,1.0,1.0,
F2-031-S024,F2-031,The system lets a supervisor forecast staffing demand and plan capacity,user-action,native forecasting and capacity planning,https://www.salesforce.com/service/contact-center/,05.txt,2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345,extract-a,both,confirmed,F2-031-A024,1.0,1.0,Supervisor role not named in this section; excerpt is a fragment.
F2-031-S045,F2-031,The system lets an administrator connect an existing external cloud telephony provider to the service workspace,user-action,Connect your existing CCaaS provider with a range of out-of-the-box integrations,https://www.salesforce.com/service/call-center-integration/,08.txt,acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4,extract-a,both,confirmed,F2-031-A045,1.0,1.0,Role 'administrator' not named in source.
F2-031-S055,F2-031,The system automatically assigns a sentiment score to customer inquiries,automation,assign a sentiment score to customer inquiries,https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8,extract-a,both,confirmed,F2-031-A055,1.0,1.0,