feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-031-S062,F2-031,The system automatically captures every conversation in the customer record in real time,automation,ensure every conversation is captured in real time,https://www.salesforce.com/service/contact-center/,05.txt,2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345,extract-b,b,confirmed,F2-031-B028,0.0,,
F2-031-S065,F2-031,The system automatically prioritizes tickets with AI,automation,"It centralizes ticket management, automates routing, and uses AI to categorize, prioritize, and resolve simple issues automatically.",https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8,extract-b,b,confirmed,F2-031-B064,0.0,,