feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-031-S033,F2-031,The system automatically escalates a case that requires expert assistance to the service team with complete customer context,automation,"When a case requires expert assistance, the agent seamlessly escalates the issue, passing complete customer context to your service team",https://www.salesforce.com/service/customer-self-service/,07.txt,8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b,extract-a,both,confirmed,F2-031-A033,0.0,,