feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-031-S049,F2-031,The system automatically routes calls to the right reps and prioritizes urgent issues using rules and real-time data,automation,"to send calls to the right reps, prioritize urgent issues",https://www.salesforce.com/service/call-center-integration/,08.txt,acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4,extract-a,a,confirmed,F2-031-A049,0.0,,