feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-031-S061,F2-031,The system lets a service rep collaborate internally within the case record,user-action,allows for seamless internal collaboration directly within the record,https://www.salesforce.com/service/cloud/,04.txt,3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680,extract-b,b,confirmed,F2-031-B020,0.0,,
F2-031-S063,F2-031,The system lets an administrator build AI voice agents that serve customers,user-action,Build AI voice agents that sound human and serve customers autonomously 24/7.,https://www.salesforce.com/service/contact-center/,05.txt,2aaeba8b1bbe2d003a934996326c667f4585f7294c1859615b421d0e28138345,extract-b,b,confirmed,F2-031-B042,0.0,,
F2-031-S064,F2-031,"The system lets an administrator deploy an AI help agent across voice, web, portals, SMS, and WhatsApp",user-action,"deploys across voice, web, portals, SMS, and WhatsApp.",https://www.salesforce.com/service/customer-self-service/,07.txt,8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b,extract-b,b,confirmed,F2-031-B044,0.0,,
F2-031-S066,F2-031,The system lets a service rep share an AI-generated reply with one click or edit it before sending,user-action,Reps can share replies with a single click or edit them before sending.,https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8,extract-b,b,confirmed,F2-031-B073,0.0,,