feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-031-S046,F2-031,"The system lets a customer contact the service organization through channels such as website, mobile app, SMS, WhatsApp, and phone",user-action,"Meet customers on their preferred channels from your website, mobile app, SMS, WhatsApp, over the phone, and more",https://www.salesforce.com/service/call-center-integration/,08.txt,acee0e7adde8739e1edfeb21f99de56e5c730e0cc7cdd09940ad85ca31277ea4,extract-a,both,confirmed,F2-031-A046,0.0,,