feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-043-S001,F2-043,The system lets a user propose an incident as a major incident candidate,user-action,Propose an incident as a major incident candidate by clicking Propose Major Incident from the context menu of the Incident form,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A001,0.0,,
F2-043-S002,F2-043,The system automatically marks an incident as a major incident candidate based on major incident trigger rules,automation,Mark an incident as a major incident candidate based on the major incident trigger rules,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A002,0.0,,
F2-043-S003,F2-043,The system lets a major incident manager promote a candidate to a major incident,user-action,Promote a candidate to a major incident by clicking Promote to Major Incident from the context menu,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A003,0.0,,
F2-043-S004,F2-043,The system lets a major incident manager create a new major incident,user-action,Create a new major incident by clicking Create Major Incident from the left navigation pane,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A004,0.0,,
F2-043-S005,F2-043,The system lets a major incident manager promote an incident to a major incident without going through the proposal process,user-action,Promote an incident to a major incident without going through the proposal process,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A005,0.0,,
F2-043-S006,F2-043,The system lets a user define communication plans associated with a major incident based on pre-defined conditions,user-action,you can define communication plans that are associated with a major incident based on pre-defined conditions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A006,0.0,,
F2-043-S007,F2-043,The system automatically creates incident communication plans and related communication tasks for a major incident based on the communication plan definitions,automation,communication plans and related communication tasks are created for a major incident based on the communication plan definitions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/8UWRElZ4IQNPa0zvDxoFkg/content,01.txt,26660a7e953cda49fe3e8b9dde4258b32692df183bcd392f383d28fe61f30693,extract-a,both,confirmed,F2-043-A007,0.0,,
F2-043-S008,F2-043,The system lets a user request catalog items and have them fulfilled based on defined flows,user-action,Request Management allows catalog items to be requested and fulfilled based on defined flows,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/JBmRvTYBcQDe2ZgW3KmPQQ/content,02.txt,6bf68fb89649e80b3138a367d2fd7b75c967fc49f555731cf79165c03073de88,extract-a,both,confirmed,F2-043-A008,0.0,,
F2-043-S009,F2-043,The system lets a user create approval policies for a change request,user-action,create the approval policies as required to meet,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/AC1RbHtQCismhtsRtYi7Ow/content,03.txt,9fa6c5840d51d4f458bbc4fcf1df3cfe603a5e74ff80a2fc59c2c09af5ea4f4d,extract-a,both,confirmed,F2-043-A009,0.0,,
F2-043-S010,F2-043,The system lets a user record problems,user-action,record problems,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A010,0.0,,
F2-043-S011,F2-043,The system lets an agent add multiple incidents to a problem,user-action,Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A011,0.0,,
F2-043-S012,F2-043,The system lets a user assign a problem to the appropriate group,user-action,assign them to the appropriate groups,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A013,0.0,,
F2-043-S013,F2-043,The system lets a user mark a problem as a duplicate of an existing problem to close it,user-action,Mark this problem as a duplicate of an existing problem to close the problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A014,0.0,,
F2-043-S014,F2-043,The system lets a user create a root cause analysis problem task and assign it to the relevant team,user-action,create a Root Cause Analysis Problem task to assign to the relevant team,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A015,0.0,,
F2-043-S015,F2-043,The system lets a problem coordinator document and communicate a workaround for a problem,user-action,Document and communicate a workaround to restore service failures and lessen the impact of a problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A016,0.0,,
F2-043-S016,F2-043,The system lets a problem coordinator create a known error article as reference material,user-action,Create known error articles as reference material,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A017,0.0,,
F2-043-S017,F2-043,The system lets a user create a change request from a problem to fix the underlying root cause,user-action,create a change request and assign it to the relevant team,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A018,0.0,,
F2-043-S018,F2-043,The system lets a problem manager reanalyze a problem that resurfaces or whose analysis was unsatisfactory,user-action,you can decide to reanalyze the problem,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/ACZcXVdTEEC8UAvjvEDQ~g/content,04.txt,a657d4ac6197032945697c3094c5b0ac03792fcb8f373bce39f031cdc4e657a6,extract-a,both,confirmed,F2-043-A019,0.0,,
F2-043-S019,F2-043,The system lets an agent reach out to experts on-call for high-priority tasks,user-action,Agents can reach out to experts on-call for high-priority tasks,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A021,0.0,,
F2-043-S020,F2-043,The system lets an agent collaborate with the requester and peers from a task using chat in an external collaboration tool,user-action,Agents can collaborate with the requester and peers from the task using Microsoft Teams chat,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A022,0.0,,
F2-043-S021,F2-043,The system lets an agent create requests from incidents and interactions,user-action,Agents can create requests from incidents and interactions,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A023,0.0,,
F2-043-S022,F2-043,"The system lets an agent or administrator review and manage walk-up interactions, appointments, stockrooms, and kiosks",user-action,"Agents and administrators can review and manage walk-up interactions, appointments, stockrooms, and kiosks at the walk-up service location",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A024,0.0,,
F2-043-S023,F2-043,The system lets an agent use information from similar incidents and knowledge articles to accelerate incident resolution,user-action,Agents can use information from similar incidents and knowledge articles to accelerate incident resolution,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A025,0.0,,
F2-043-S024,F2-043,The system lets a tier 1 agent view and manage performance and learning tasks assigned by their manager,user-action,Tier 1 agents can view and manage their,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,a,confirmed,F2-043-A026,0.0,,
F2-043-S025,F2-043,"The system lets an agent view an overview of outages, service announcements, and assignments on a landing page",user-action,"It provides an overview of outages, service announcements, and assignments to efficiently prioritize the work",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A027,0.0,,
F2-043-S026,F2-043,The system lets an agent create an incident based on the issue reported,user-action,The agent can create an incident based on the issue reported,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A028,0.0,,
F2-043-S027,F2-043,The system lets an agent follow a guided tour through a specific process or task in the workspace,user-action,Use a guided tour that is sequence of interactive steps to guide an agent through a specific process or task,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/IuHkukKoSrzunmpTtJoRPA/content,06.txt,64299505eedae2f4280d66677e26aeab6782b83643357498c48b8b039e082bb4,extract-a,both,confirmed,F2-043-A029,0.0,,
F2-043-S028,F2-043,"The system lets a user track the physical, technological, contractual, and financial aspects of IT assets",user-action,"Track the physical, technological, contractual, and financial aspects of IT assets",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A030,1.0,1.0,
F2-043-S029,F2-043,The system lets a user view KPIs and trends compared with industry averages,user-action,Get instant visibility into KPIs and trends with comparative insight relative to industry averages,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A031,0.0,,
F2-043-S030,F2-043,The system lets a manager coach employees to improve their skill set,user-action,coach employees to improve their skill set,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A032,1.0,1.0,Role 'manager' not named in source.
F2-043-S031,F2-043,The system lets a user request improvement opportunities,user-action,Request improvement opportunities,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A033,0.0,,
F2-043-S032,F2-043,The system lets a user import data from an external DevOps tool chain,user-action,Import data from your DevOps tool chain to the ServiceNow platform,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A034,0.0,,
F2-043-S033,F2-043,The system lets a user validate and manage configuration data of enterprise applications across the DevOps pipeline,user-action,Validate and manage configuration data of enterprise applications across every stage of the DevOps pipeline,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A035,0.0,,
F2-043-S034,F2-043,The system lets a user track costs and manage point-in-time expenses incurred for IT assets,user-action,Track costs and manage point-in-time expenses incurred for IT assets,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A036,0.0,,
F2-043-S035,F2-043,"The system lets an IT agent triage, act on, and resolve incidents on a mobile device",user-action,"Deliver mobile-first experiences for IT agents to triage, act on, and resolve incidents on the go",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,a,confirmed,F2-043-A037,0.0,,
F2-043-S036,F2-043,The system automatically summarizes incident information,automation,Summarize incident information,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A038,0.0,,
F2-043-S037,F2-043,The system automatically generates resolution notes for an incident,automation,generate resolution notes,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A039,0.0,,
F2-043-S038,F2-043,The system lets an agent identify the assigned and available support group member when assigning an incident,user-action,Identify the assigned and available support group member when assigning an incident,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A040,0.0,,
F2-043-S039,F2-043,"The system lets a release manager plan, design, build, configure, and test hardware and software releases",user-action,"Plan, design, build, configure, and test hardware and software releases",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A041,0.0,,
F2-043-S040,F2-043,The system lets a service level manager monitor and report on agreed service levels,user-action,Gather service requirements and monitor and report on agreed service levels (SLAs),https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A042,0.0,,
F2-043-S041,F2-043,The system lets a user measure the performance of an ITSM implementation using KPIs,user-action,Measure the performance of your ITSM implementation using KPIs defined by ServiceNow,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A043,0.0,,
F2-043-S042,F2-043,"The system lets a user set up, deploy, and track machine learning models",user-action,"Set up, deploy, and track machine learning models to achieve important business outcomes",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A044,0.0,,
F2-043-S043,F2-043,The system lets a user track configuration item unavailability and manage outage information linked to tasks,user-action,Track configuration item unavailability and manage outage information linked to tasks,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A045,0.0,,
F2-043-S044,F2-043,"The system lets a manager manage team skills, schedules, work assignments, and performance from a single location",user-action,"Manage team skills, schedules, work assignments, and performance from a single location",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A046,0.0,,
F2-043-S045,F2-043,The system lets a user communicate and collaborate in real time from task records,user-action,Communicate and collaborate in real time from task records,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/kSjKycBSAxqdKWB1aGBJiA/content,09.txt,31bd583b4b5cf28efdd0c7f650dd5d3fdab6522e3b77824e866dc0b94c806d4e,extract-a,both,confirmed,F2-043-A047,0.0,,
F2-043-S046,F2-043,The system lets a service desk agent view the list of incidents for the same caller,user-action,the icon to view the list of incidents for the same caller,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,both,confirmed,F2-043-A048,0.0,,
F2-043-S047,F2-043,The system lets a service desk agent view a dependency map of related incidents based on configuration items,user-action,Dependency views can help find related incidents based on configuration items (CI),https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,both,confirmed,F2-043-A049,0.0,,
F2-043-S048,F2-043,The system lets a service desk agent query the configuration management database to diagnose an incident,user-action,the service desk agent can query the configuration management,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,a,confirmed,F2-043-A050,0.0,,
F2-043-S049,F2-043,The system lets a service desk agent add work notes to an incident,user-action,Work notes are added to,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,a,confirmed,F2-043-A051,0.0,,
F2-043-S050,F2-043,The system lets a service desk agent communicate work notes and other updates to concerned parties through email notifications,user-action,Work notes and other updates can be communicated to the concerned parties,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,both,confirmed,F2-043-A052,0.0,,