feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-043-S081,F2-043,The system automatically interprets user intent in virtual agent conversations with natural language understanding,automation,"ITSM Virtual Agent uses NLU to comprehend word meanings, recognize word contexts, and infer user or system actions",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/XxZcA6SBB8BHEbUbgssXEQ/content,13.txt,72fe2a0ac23718e888eaad483442bc52afd76abc0d61551427da52935781dc2a,extract-a,both,confirmed,F2-043-A085,0.0,,