feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note
F2-043-S078,F2-043,"The system automatically deflects the most common, simpler incidents to a virtual agent",automation,"deflecting the most common, simpler incidents to a virtual agent",https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/XxZcA6SBB8BHEbUbgssXEQ/content,13.txt,72fe2a0ac23718e888eaad483442bc52afd76abc0d61551427da52935781dc2a,extract-a,both,confirmed,F2-043-A082,0.0,,