feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-031-S037,F2-031,The system lets a customer find answers and solve issues themselves with knowledge articles,user-action,Help customers answer commonly asked questions and solve issues themselves with knowledge articles,https://www.salesforce.com/service/customer-self-service/,07.txt,8d41c85ee2f8608016aaf740ad948e074fdb241045756fe6ea37a8c580018a3b,extract-a,both,confirmed,F2-031-A037,0.0,,