feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-031-S058,F2-031,"The system lets a customer send photos, videos, and audio in addition to text",user-action,"Customers can send photos, videos, and audio in addition to text",https://www.salesforce.com/service/support-ticketing-tools-systems/,09.txt,5c5b3ecc1695db7cbe7e8f436ac93756acebab9a79ee3fbe02a40c364c08e1e8,extract-a,both,confirmed,F2-031-A058,0.0,,