feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-043-S046,F2-043,The system lets a service desk agent view the list of incidents for the same caller,user-action,the icon to view the list of incidents for the same caller,https://www.servicenow.com/docs/api/khub/maps/eH2O6EPUpf09wX0~2cZBFg/topics/Uc8KCF0LjG~p2cz7LcOYiw/content,10.txt,694831e41cd3978ec15d23bf46a0c9d07ca346fcbed57e04cfc56b8e8744969a,extract-a,both,confirmed,F2-043-A048,0.0,,