feature_id,app_id,statement,form,excerpt,source_url,source_file,source_sha256,found_by,found_by_runs,verification,pipeline_id,audited,audit_correct,audit_note F2-031-S001,F2-031,"The system lets a service rep work with customer context, cases, conversations, and essential tools in one workspace",user-action,"Unify customer context, cases, conversations, and essential tools in one workspace",https://www.salesforce.com/service/cloud/,04.txt,3729c9702c4339b9b3a3aed18d4fb7739b7cfb5a4069da49301ae58b9368c680,extract-a,both,confirmed,F2-031-A001,0.0,,