feature_id,app_id,statement,excerpt,source_url,extracted_by,verification
F1-P02-001,F1-P02,The system lets an administrator review a log of administrative changes,Document administrative changes transparently and in a tamper-proof manner,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-002,F1-P02,The system automatically detects the language of a ticket when it arrives,Zammad auto-detects the language of incoming tickets,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-003,F1-P02,The system automatically routes a ticket to a team based on its detected language,"giving you the power to trigger the right responses, route conversations to the right team",https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-010,F1-P02,The system automatically displays changes to a ticket or other object to all users immediately when a colleague makes them,Changes to objects (e.g. changing a status or adding a note) are immediately displayed in Zammad.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-016,F1-P02,"The system automatically saves a user's latest work when they close without saving, so it can be edited from other devices",Your latest work is automatically saved and can also be edited from other devices.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-052,F1-P02,The system automatically warns an agent when another agent is editing the same ticket,our conflict warning directly indicates when multiple agents are editing the same ticket.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-054,F1-P02,The system automatically adds overdue tickets and pending reminders to an external calendar,This way overdue tickets and pending reminders are automatically added to your calendar.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-059,F1-P02,The system automatically sends trigger notifications by SMS when a trigger fires,receive (unidirectional) trigger notifications.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-060,F1-P02,The system lets an administrator define a guaranteed reaction or solution time for certain customers,Would you like to guarantee certain customers a specific reaction or solution time? Zammad helps you to meet and evaluate it.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-068,F1-P02,The system automatically warns an agent of a possible duplicate ticket when a ticket is being created,Zammad automatically recognises duplicates and warns you directly during ticket creation,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-069,F1-P02,The system automatically notifies a team in an external chat tool when a new ticket arrives,you can automatically receive a message in Microsoft Teams when there is a new ticket.,https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected
F1-P02-073,F1-P02,"The system lets an administrator decide when an AI agent runs: via a trigger, a scheduler job or an on-demand macro","decide when they run—via triggers, scheduler jobs, or on-demand macros.",https://zammad.com/en/product/features,llm:claude-opus-5-5@2026-10-17,corrected