rowid,app_id,run,excerpt,reason
401,F2-031,a,"A knowledge base is a centralized digital information hub where customers and service teams can quickly find answers to questions, troubleshoot issues, and access helpful resources.",other
402,F2-031,a,This article is for informational purposes only.,other
414,F2-031,b,Zendesk,other
415,F2-031,b,Zoho Desk,other
416,F2-031,b,Freshdesk,other
417,F2-031,b,Jira Service Management,other
418,F2-031,b,"A knowledge base is a centralized digital information hub where customers and service teams can quickly find answers to questions, troubleshoot issues, and access helpful resources.",other