pilot_features

The 317 pilot statements (strong-model extractor), used for Table 1 and the calibration.

Data license: Not yet licensed — internal review only · Data source: Ahmed ElBatanony, Innopolis University

12 rows where app_id = "F1-P02" and verification = "corrected"

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verification 1

  • corrected · 12 ✖

app_id 1

  • F1-P02 · 12 ✖
feature_id ▼ app_id statement excerpt source_url extracted_by verification
F1-P02-001 F1-P02 The system lets an administrator review a log of administrative changes Document administrative changes transparently and in a tamper-proof manner https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-002 F1-P02 The system automatically detects the language of a ticket when it arrives Zammad auto-detects the language of incoming tickets https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-003 F1-P02 The system automatically routes a ticket to a team based on its detected language giving you the power to trigger the right responses, route conversations to the right team https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-010 F1-P02 The system automatically displays changes to a ticket or other object to all users immediately when a colleague makes them Changes to objects (e.g. changing a status or adding a note) are immediately displayed in Zammad. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-016 F1-P02 The system automatically saves a user's latest work when they close without saving, so it can be edited from other devices Your latest work is automatically saved and can also be edited from other devices. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-052 F1-P02 The system automatically warns an agent when another agent is editing the same ticket our conflict warning directly indicates when multiple agents are editing the same ticket. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-054 F1-P02 The system automatically adds overdue tickets and pending reminders to an external calendar This way overdue tickets and pending reminders are automatically added to your calendar. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-059 F1-P02 The system automatically sends trigger notifications by SMS when a trigger fires receive (unidirectional) trigger notifications. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-060 F1-P02 The system lets an administrator define a guaranteed reaction or solution time for certain customers Would you like to guarantee certain customers a specific reaction or solution time? Zammad helps you to meet and evaluate it. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-068 F1-P02 The system automatically warns an agent of a possible duplicate ticket when a ticket is being created Zammad automatically recognises duplicates and warns you directly during ticket creation https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-069 F1-P02 The system automatically notifies a team in an external chat tool when a new ticket arrives you can automatically receive a message in Microsoft Teams when there is a new ticket. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected
F1-P02-073 F1-P02 The system lets an administrator decide when an AI agent runs: via a trigger, a scheduler job or an on-demand macro decide when they run—via triggers, scheduler jobs, or on-demand macros. https://zammad.com/en/product/features llm:claude-opus-5-5@2026-10-17 corrected

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CREATE TABLE [pilot_features] ([feature_id] TEXT PRIMARY KEY, [app_id] TEXT, [statement] TEXT, [excerpt] TEXT, [source_url] TEXT, [extracted_by] TEXT, [verification] TEXT);